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Product Product Manager (Leadership)

Leads product strategy and cross-functional teams to develop innovative experiences that connect communities at scale.

Lead Posted about 2 hours ago Jobicy AI
What this role involves
At Meta, we’re shaping innovative experiences in service of giving people the power to build community and bring the world closer together. Our multidisciplinary product teams are creating new ways...
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Support Customer Support Team Leader – Bulgarian Language

Leads and manages a customer support team, focusing on Bulgarian language support and team motivation.

Lead Posted about 2 hours ago Jobicy AI
What this role involves
Have you always considered yourself a natural leader? Are you proud of your Bulgarian language and organizational skills? If you think you have the ability to motivate and manage people in...
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Product Product Manager (Leadership)

Leads product strategy and vision for innovative community-building experiences at Meta, guiding multidisciplinary teams through product development.

Lead Posted about 2 hours ago Jobicy AI
What this role involves
At Meta, we’re shaping innovative experiences in service of giving people the power to build community and bring the world closer together. Our multidisciplinary product teams are creating new ways...
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Engineer Sr Principle Software Engineer- Core Systems & Libraries (Remote) PART TIME

Designs and develops core systems and libraries for production infrastructure while managing technical decisions and mentoring junior engineers.

Lead Remote Posted about 19 hours ago Jobicy AI
What this role involves
Date Posted:2026-08-07 Country:United States of America Location:US-FL-REMOTE Position Role Type:Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access...
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Product Solutions Architect, ICM at CaptivateIQ

Senior architect designs complex enterprise compensation systems, leads technical implementations, and advises customers while partnering with product and engineering teams.

Lead Posted about 20 hours ago RemoteFirstJobs Product
What this role involves

CaptivateIQ’s Professional Services team builds the highest-impact implementations for our most strategic and complex customers. We are looking for a highly skilled Professional Services Architect who brings deep technical expertise, strong consultative instincts, and the ability to turn sophisticated compensation plans into scalable, high-performance solutions.

This is one of the most senior individual-contributor roles on our team. You will be the principal architect responsible for the end-to-end design and modeling of complex compensation structures—often for hundreds or thousands of end users. You’ll serve as the technical expert in the room with customer stakeholders, navigate ambiguity with confidence, and set the standard for modeling quality, solution hygiene, and delivery excellence across Professional Services.

You will also be a key partner to Engineering and Product, influencing roadmap priorities and surfacing patterns from complex implementations that directly shape how CaptivateIQ evolves.

If you love solving intricate modeling challenges, advising customers through high-stakes decisions, and raising the bar for complex SaaS delivery, this is the role for you.

What You’ll Do

Architecture & Solution Design

  • Lead end-to-end delivery for complex, enterprise implementations (discovery through launch).

  • Architect scalable, high-performance compensation models with strong data hygiene and long-term maintainability.

  • Translate complex plan designs into structured, repeatable system configurations and patterns.

Technical Leadership & Escalation Ownership

  • Act as the senior technical escalation point for internal teams and partners.

  • Diagnose issues quickly, drive root-cause resolution, and strengthen reusable modeling patterns.

  • Set quality standards by contributing templates, QA checklists, and model best practices.

Consultative Customer & Stakeholder Engagement

  • Serve as the technical SME with Finance, Sales Ops, RevOps, and cross-functional customer teams.

  • Guide customers through trade-offs, edge cases, and best practices in compensation architecture.

  • Communicate complex technical topics clearly to both technical and non-technical audiences.

Cross-Functional Partnership & Product Influence

  • Partner with Product and Engineering to surface patterns, influence roadmap priorities, and resolve platform gaps.

  • Collaborate with Sales, CS, and Support to ensure smooth handoffs and consistent customer outcomes.

Scaling Standards Across Professional Services

  • Elevate PS delivery by shaping modeling frameworks, reusable components, and implementation standards.

  • Mentor and guide consultants (informally) to uplift technical and consultative excellence across the team.

Requirements

  • 6+ years of total work experience, including 4+ years designing and modeling complex incentive compensation plans in an ICM/SPM platform.

  • Expert-level Excel modeling for large, complex datasets; strong intuition for data structures, calculations, and model hygiene.

  • Proven experience leading SaaS implementations in a Professional Services, Solutions Architecture, or Technical Consulting role.

  • Demonstrated success navigating complex, multi-stakeholder environments and advising customers through technical and business tradeoffs.

  • Deep understanding of implementation best practices, solution architecture, and the full project lifecycle.

  • Highly analytical, detail-oriented, curious, and customer-obsessed; thrives in fast-paced, ambiguous environments and manages deadlines with discipline.

  • Openness to AI-driven tooling and automation that can improve modeling efficiency or data workflows.

Nice to Have

  • Experience with CaptivateIQ or other ICM/SPM platforms (SAP Commissions, Xactly Incent, Varicent, Anaplan).

  • Familiarity with CRM/ERP/subscription systems (Salesforce, NetSuite, Zuora).

  • Exposure to SQL or Python for structuring, organizing, and validating data (no heavy coding required).

  • Background in financial operations, FP&A, accounting, system implementation, solutions architecture/engineering, or technology consulting.

$150,000 - $190,000 a year

The compensation offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. The OTE salary range for this role is $150,000 – $190,000. Compensation for candidates hired in Canada will be provided in Canadian dollars and may differ from the ranges listed above due to currency conversion. Our OTE salary is just one component of CaptivateIQ’s competitive total rewards package, which also includes equity, comprehensive health benefits, and other perks and benefits.

CaptivateIQ participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Engineer Principal Software Engineer at HHAeXchange

Principal engineer designs and develops healthcare analytics, ML, and AI platforms while mentoring engineers and guiding technical strategy for homecare solutions.

Lead Remote Posted about 20 hours ago RemoteFirstJobs Product
What this role involves

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

The Principal Software Engineer will play a critical role in the design, development, and evolution of our customer-facing analytics, ML, and AI applications and data platforms. As a key leader of our engineering team, you will collaborate with cross-functional teams to guide the technical strategy, deliver scalable, secure, and high-performance solutions. You will also mentor junior engineers, provide technical oversight, and ensure the team is aligned with the overall strategic vision.You are responsible for ensuring that all software developed by one or more teams at HHA meets our standards for quality, performance, scalability, availability and security by working alongside team members to develop innovative solutions to customer problems.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.

Essential Job Duties

  • Hands-on Development: Contribute directly to the development of key platform features and components as an individual contributor, ensuring alignment with overall project goals.
  • Leadership in Design: Lead the end-to-end design and development of advanced healthcare analytics products, ensuring they are insightful, intuitive, scalable, reliable, secure, and high-performing.
  • Architect Healthcare Analytics Solutions: Architect and implement modern analytics, ML and AI applications that support mission-critical business decision-making, workflows and customer experiences.
  • Team Enablement and Prioritization: Clearly communicate priorities and expectations to the team, ensuring they have the support and resources to complete their work effectively.
  • Quality Ownership: Take full ownership of the quality of all team-delivered features, ensuring they meet both functional and non-functional requirements with well-thought-out designs.
  • Drive Architectural Innovation: Identify gaps or areas for improvement in existing patterns. Promote a culture of experimentation and innovation by encouraging the exploration of new technologies, tools, and methodologies that can drive competitive advantages.
  • Stakeholder Engagement: Act as the primary technical liaison for executive stakeholders, ensuring clear communication and alignment between engineering and business strategies.
  • Risk Management: Identify potential technical risks early in the development lifecycle and implement strategies to mitigate them, ensuring that projects remain on track and within scope.
  • Cross-Functional Collaboration: Partner with Product Managers, Product Owners, and other stakeholders to define project scope, assess feasibility, and translate business needs into robust technical solutions.
  • Technical Mentorship: Act as a senior technical resource, providing guidance, mentorship, and leadership to engineering teams, cultivating a culture of innovation, accountability, and excellence.
  • Stay Ahead of Industry Trends: Continuously monitor emerging healthcare technologies and trends, recommending cutting-edge solutions to maintain a competitive edge.

Other Job Duties

  • Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

  • Travel up to 10%, including overnight travel

Required Education, Experience, Certifications and Skills

  • B.S. or M.S. degree in Computer Science, Engineering, Data Science, or similar field, or a related field, or equivalent significant industry experience.
  • 8+ years of experience in software engineering and/or data engineering within a software product company, with a focus on developing insightful, scalable, high-performance analytics applications and systems.
  • Extensive experience architecting, building and delivering complex, high-performance SaaS solutions deployed in cloud environments (AWS or similar) using microservices and serverless architectures.
  • 5+ years of hands-on experience in the healthcare industry, particularly in developing products for healthcare analytics products.
  • 5+ years of experience architecting and delivering applications with significant responsibility across both frontend, backend and data platform development.
  • Proficient in modern programming languages such as Java, C#, and Python (preferred), with experience in building and maintaining high volume production-grade solutions.
  • Solid understanding of database systems and data warehouses: relational (SQL Server, PostgreSQL), NoSQL, Snowflake and Redshift.
  • Proven expertise in modern frontend frameworks such as React, Angular, Vue.js, or similar technologies.
  • Hands-on experience with data analytics, AI/ML integrations, generative AI, LLMs, agentic workflows, and AI-assisted software development tools.
  • Proven leadership skills with experience mentoring and guiding engineering teams, fostering a culture of excellence and collaboration.
  • Experience with Agile methodologies and DevOps practices.
  • Strong analytical and problem-solving skills with a track record of delivering innovative, practical solutions.
  • Excellent verbal and written communication skills, with the ability to articulate complex technical concepts clearly to both technical and non-technical stakeholders.

The base salary range for this US-based, full-time, and exempt position is $165,000-180,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Engineer Head of Engineering at Pavago

Hands-on engineering leader designs and operates scalable .NET backend systems, AI/LLM infrastructure, and distributed microservices while leading a technical team.

Lead Remote Posted about 20 hours ago RemoteFirstJobs Product
What this role involves

Head of Engineering (.NET, AI/LLM & Distributed Systems) – Remote

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

Location: Remote — Pakistan, LATAM & Eastern Europe Preferred

About the Role

We’re hiring a highly technical, hands-on Head of Engineering to own the engineering function for a fast-growing SaaS platform.

This is not a purely managerial role. You’ll remain deeply involved in production engineering while leading a lean technical team and owning architecture, infrastructure, reliability, and engineering standards.

You’ll work across:

  • .NET / C# backend engineering
  • Distributed systems and microservices
  • AI & LLM infrastructure
  • Databases and data pipelines
  • DevOps, CI/CD and observability
  • Third-party API integrations
  • Engineering leadership and technical strategy

If you’re a senior engineering leader who still enjoys writing production code, solving difficult architecture problems, and owning systems end-to-end, this role is built for you.

What You’ll Own

Backend Engineering & Architecture

  • Design, build, and maintain scalable backend systems using:

    • .NET 8.0
    • C#
    • ASP.NET Core
    • Entity Framework Core
  • Own architecture across 14+ independently deployed microservices

  • Apply Clean Architecture and Domain-Driven Design (DDD) principles

  • Ship new product capabilities while improving existing systems

  • Diagnose and resolve performance bottlenecks

  • Improve scalability, maintainability, and engineering standards

  • Make pragmatic architectural decisions that balance speed with long-term reliability

AI & LLM Systems

  • Design and operate production-grade AI/LLM pipelines

  • Manage workflows spanning multiple AI providers

  • Build scalable AI capabilities for:

    • Personalization
    • Segmentation
    • Automation
    • AI-assisted product features
  • Optimize:

    • Prompting
    • Orchestration
    • Provider routing
    • Failover logic
  • Monitor and improve:

    • Token usage
    • Rate limits
    • Latency
    • Reliability
    • AI infrastructure costs
  • Introduce effective AI-assisted development workflows across engineering

Databases & Data Infrastructure

  • Manage production environments using:

    • MySQL
    • Redis
    • MongoDB
  • Design and improve caching strategies

  • Support analytics pipelines and event-driven workflows

  • Manage high-volume and bulk data operations

  • Optimize database schemas, indexing, and queries

  • Maintain data consistency and performance across distributed services

Infrastructure, DevOps & Reliability

  • Own Linux-based production infrastructure

  • Maintain and improve CI/CD pipelines

  • Oversee deployments and release reliability

  • Implement centralized:

    • Monitoring
    • Logging
    • Alerting
    • Observability
  • Identify infrastructure and scalability risks proactively

  • Improve uptime, incident response, and deployment stability

  • Strengthen engineering processes around production reliability

APIs, Integrations & Resilience

  • Own 25+ production third-party API integrations

  • Build resilient integration patterns including:

    • Retry logic
    • Provider failover
    • Graceful degradation
    • Fallback strategies
    • Error handling
  • Protect platform stability during third-party outages and degraded services

  • Improve fault tolerance across external dependencies and distributed workflows

Engineering Leadership

  • Lead and mentor a lean engineering team

  • Conduct meaningful code reviews and architecture reviews

  • Remain hands-on with production code

  • Establish engineering standards for:

    • Code quality
    • Documentation
    • Testing
    • Deployment
    • Architecture
  • Guide developers through complex technical decisions

  • Collaborate directly with founders and leadership on:

    • Product roadmap
    • Technical priorities
    • Architecture
    • Scalability
    • Engineering investment
  • Build a culture centered on ownership, execution, and engineering quality

What Makes You a Strong Fit

You’re a strong fit if you:

  • Are an experienced engineering leader who still codes
  • Have deep backend expertise in the Microsoft/.NET ecosystem
  • Have designed and operated distributed production systems
  • Understand how microservices behave under real-world scale and failure conditions
  • Have hands-on experience building AI/LLM systems in production
  • Can own infrastructure rather than treating DevOps as someone else’s responsibility
  • Think proactively about reliability, scalability, and technical debt
  • Can lead a small team without becoming disconnected from the codebase
  • Communicate technical tradeoffs clearly to founders and business leadership
  • Thrive in high-ownership startup environments

Required Experience & Skills

Core Engineering

  • Deep expertise with .NET 8.0, C#, ASP.NET Core and Entity Framework Core
  • Strong distributed systems and microservices architecture experience
  • Production experience with MySQL, Redis and MongoDB
  • Experience with event-driven and asynchronous systems
  • Strong API architecture and integration experience
  • Experience managing complex distributed workflows

AI Engineering

  • Proven experience building and operating AI/LLM systems in production

  • Experience integrating multiple AI/LLM providers

  • Understanding of:

    • Prompt orchestration
    • Rate limits
    • Failover
    • Latency
    • Cost optimization
    • Production reliability

DevOps & Reliability

  • Hands-on experience with:

    • Linux infrastructure
    • CI/CD
    • Production deployments
    • Monitoring
    • Logging
    • Observability
  • Strong understanding of system scalability and reliability engineering

Leadership

  • Experience leading and mentoring software engineers
  • Strong code-review and architecture-review capabilities
  • Ability to own technical priorities and engineering execution
  • Excellent written and spoken English
  • Ability to work closely with non-technical leadership

Nice to Have

  • Startup or high-growth SaaS experience
  • Experience scaling AI-powered SaaS or automation platforms
  • Kubernetes
  • Docker
  • Terraform / Infrastructure as Code
  • Event streaming and high-throughput architectures
  • Advanced asynchronous processing experience
  • AI inference and cost optimization experience
  • Experience implementing AI-assisted engineering workflows

What a Typical Day Looks Like

Your day could include:

  • Writing and reviewing production .NET/C# code
  • Making architectural decisions across microservices
  • Debugging a production performance or reliability issue
  • Reviewing AI pipeline latency, cost, or provider performance
  • Helping an engineer work through a complex implementation
  • Reviewing database or caching performance
  • Improving monitoring and deployment workflows
  • Meeting with founders on product and engineering priorities
  • Designing the architecture for an upcoming platform capability

In short: you own the technical foundation of the platform while keeping the engineering organization moving quickly and reliably.

Key Metrics for Success

  • Platform uptime and system reliability
  • Backend performance and scalability
  • AI pipeline stability, latency, and cost efficiency
  • Deployment success and engineering velocity
  • Reduction in production incidents
  • Code quality and technical debt management
  • Reliability of third-party integrations
  • Team delivery consistency
  • Infrastructure stability and observability

Why This Role Stands Out

  • True technical ownership of a growing SaaS platform
  • Hands-on leadership rather than management-only work
  • Direct influence over architecture and engineering strategy
  • Production exposure to AI/LLM systems at scale
  • Ownership across backend, infrastructure, data, integrations, and reliability
  • Direct collaboration with founders and leadership
  • Fully remote environment
  • Opportunity to shape the engineering organization as the platform scales

Interview Process

  1. Initial Screening Call
  2. Technical Interview with Pavago Recruiter
  3. Technical & Architecture Interview with Client
  4. Final Leadership Interview
  5. Offer & Onboarding

What Happens After You Apply

Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. It’s a short, self-recorded video completed on your own time and is the final step needed to complete your application.

Instead of repeating your background across multiple screening calls, you get to introduce yourself once and give the hiring team a better sense of your experience and communication before the first interview.

Don’t overthink it. You can record your responses multiple times, and discarded takes are not shared.

Please check both your inbox and spam folder for the Spark Hire invitation.

Apply Now

If you:

  • Have deep .NET/C# backend engineering expertise
  • Have built and scaled distributed systems and microservices
  • Have real production experience with AI/LLM infrastructure
  • Enjoy remaining hands-on while leading engineers
  • Want end-to-end ownership of a growing SaaS platform

We’d love to hear from you.

#HeadOfEngineering #DotNet #CSharp #ASPNetCore #AIEngineering #LLM #Microservices #DistributedSystems #SaaS #BackendEngineering #EngineeringLeadership #DevOps #RemoteEngineering #TechLeadership

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Sales Sales Manager (Outside Sales | MSP & IT Services) at Pavago

Sales manager leads and coaches outside sales reps through full-cycle B2B sales while using AI tools to optimize team performance, processes, and pipeline management.

Lead Remote Posted about 20 hours ago RemoteFirstJobs Product
What this role involves

Sales Manager (Outside Sales | MSP & IT Services)

Position Type: Full-Time, Remote

Location: Remote (must have real-time overlap with U.S. Eastern business hours)

Reports To: CEO

About the Role

At Pavago, one of our clients is hiring an experienced Sales Manager to lead and coach a team of Outside Sales Representatives (OSRs) through the complete B2B sales cycle.

This is not an SDR management role.

Instead of focusing solely on prospecting activity, you’ll own the entire sales motion—from pipeline generation and discovery through presentations, negotiations, closing, and account development—while coaching your team to consistently improve performance.

We’re looking for a leader who has personally carried a quota, built pipeline, closed deals, and understands what it takes to succeed in consultative B2B sales. If you’ve successfully transitioned from top-performing salesperson to hands-on sales leader and enjoy developing high-performing teams, this role is an excellent fit.

What You’ll Own

Full-Cycle Sales Leadership

  • Lead and coach Outside Sales Representatives across the complete sales cycle.

  • Support reps through:

    • Prospecting
    • Pipeline generation
    • Qualification
    • Discovery
    • Solution presentations
    • Objection handling
    • Negotiation
    • Closing
    • Account nurturing
  • Drive consistent execution of the sales process while improving win rates and sales effectiveness.

Sales Coaching & Team Development

  • Coach both experienced and junior sales representatives.
  • Conduct live coaching sessions during customer calls.
  • Review recorded calls and provide actionable feedback.
  • Help reps improve discovery, positioning, negotiation, and closing skills.
  • Build a culture of continuous learning and accountability.

Sales Process & Playbook Development

  • Develop, refine, and document scalable sales processes.
  • Create structured playbooks, coaching guides, and best practices.
  • Standardize sales methodologies across the team.
  • Continuously improve workflows based on performance data and market feedback.

AI-Driven Sales Management

  • Leverage AI tools to improve coaching, sales execution, and operational efficiency.

  • Build and manage workflows using tools such as:

    • Claude Projects
    • Claude Code
    • Claude Cowork
  • Analyze sales calls, pipeline data, and team performance using AI.

  • Use AI to create and continuously improve sales documentation and playbooks.

Pipeline & Performance Management

  • Monitor pipeline health and forecasting accuracy.
  • Conduct pipeline reviews and deal strategy sessions.
  • Identify risks, bottlenecks, and opportunities.
  • Ensure CRM data remains accurate and up to date.
  • Track key sales metrics and coach toward continuous improvement.

Cross-Functional Collaboration

  • Partner with leadership to align sales strategy and business goals.
  • Share customer feedback and market insights with internal teams.
  • Support ongoing improvements to messaging, positioning, and sales enablement.

Requirements

Must-Have Qualifications

Experience

  • Proven experience managing full-cycle B2B sales teams.
  • Demonstrated success leading Outside Sales Representatives—not just SDR or appointment-setting teams.
  • Personal experience carrying a sales quota and closing complex B2B deals.
  • Experience generating your own pipeline, running discovery calls, presenting solutions, negotiating, and closing business.

Industry Knowledge

  • Strong background in Managed Service Providers (MSP) or IT Services is highly preferred.
  • Solid understanding of consultative technology sales processes.

AI & Technology

  • Hands-on experience using AI tools within daily sales operations.

  • Comfortable working with:

    • Claude Projects
    • Claude Code
    • Claude Cowork
  • Ability to use AI for:

    • Sales coaching
    • Pipeline analysis
    • Playbook creation
    • Process optimization

Leadership & Communication

  • Strong coaching, mentoring, and leadership abilities.
  • Experience writing and improving sales playbooks and processes.
  • Excellent verbal and written English communication skills.
  • Native or near-native English proficiency strongly preferred.
  • Availability to work during U.S. Eastern business hours.

Nice-to-Have

  • Experience selling or managing sales teams within:

    • Managed IT Services
    • Cybersecurity
    • Cloud Solutions
    • Professional Services
  • Experience building high-performing remote sales teams.

  • Familiarity with modern CRM platforms and sales analytics tools.

  • Experience implementing AI-driven sales enablement strategies.

What Makes You a Strong Fit

  • Proven full-cycle B2B sales leader.
  • Strong consultative selling mindset.
  • Excellent coach who develops people through structured feedback.
  • Process-oriented while remaining adaptable.
  • Comfortable balancing live coaching with asynchronous development.
  • Curious, technology-driven, and enthusiastic about AI.
  • High ownership, accountability, and continuous improvement mindset.

What a Typical Day Looks Like

  • Review pipeline health and forecast opportunities.
  • Conduct live coaching sessions with sales representatives.
  • Join discovery calls and deal strategy discussions.
  • Review recorded sales calls and provide coaching.
  • Develop and improve sales playbooks using AI tools.
  • Analyze sales metrics and identify coaching opportunities.
  • Collaborate with leadership on sales strategy and process improvements.

In short: You build high-performing sales professionals by coaching every stage of the sales cycle while continuously improving the team’s processes, tools, and performance.

Key Metrics for Success (KPIs)

  • Team quota attainment.
  • Pipeline growth and health.
  • Opportunity-to-close conversion rate.
  • Sales cycle efficiency.
  • Forecast accuracy.
  • CRM hygiene and pipeline management.
  • Rep development and coaching effectiveness.
  • Adoption of sales processes and playbooks.

Why Join Us?

  • Lead a full-cycle B2B sales organization.

  • Work directly with executive leadership.

  • High ownership over sales performance and coaching.

  • Opportunity to shape sales processes using modern AI tools.

  • Fully remote work environment with real business impact.

  • Clear growth path into:

    • Director of Sales
    • Head of Sales
    • VP of Sales
    • Revenue Leadership

Interview Process

  1. Initial Phone Screen
  2. Spark Hire Intro Video (3–5 minutes)
  3. Sales Leadership & Coaching Interview
  4. Client Interview with CEO
  5. Offer & Onboarding

What Happens After You Apply

Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.

Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.

Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.

Apply Now

If you’re an experienced Sales Manager who has successfully led full-cycle B2B sales teams, thrives on coaching consultative selling, embraces AI-powered sales management, and wants to help build a high-performing sales organization, we’d love to hear from you. Apply today and play a key role in driving revenue growth while developing the next generation of top-performing sales professionals.

Read the full description
Sales Sales Team Lead - EMEA at Karbon

Leads a sales team of Account Executives for an AI-powered accounting software company, driving revenue targets and pipeline management across EMEA region.

Lead Remote Posted about 20 hours ago RemoteFirstJobs Product
What this role involves

About Karbon

Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine’s Best Small Workplaces™ List.

Karbon is seeking a highly motivated and experienced Sales Team Lead to join our dynamic team. As a Sales Team Lead, you will be responsible for leading a team of Sales Account Executives, driving sales performance, and achieving revenue targets.

As a Sales Team Lead, you will…

  • Lead a team of Sales Account Executives, providing guidance, support, and coaching to help them achieve their targets
  • Identify and manage leads and opportunities, demonstrating our company’s value to potential clients
  • Conduct demos of our platform, showcasing its features and benefits to potential clients
  • Provide a first-class experience to potential clients, addressing their questions and concerns in a timely and professional manner
  • Optimise the sales process, continuously looking for ways to improve efficiency and effectiveness
  • Drive outbound engagement and call activity to expand the portfolio of prospects
  • Create outreach sequences leveraging marketing content to secure meetings with decision-makers
  • Build and maintain a strong pipeline of opportunities, ensuring accurate and timely updates in our CRM system
  • Use AI tools in day-to-day sales activities, including Claude, ChatGPT, Gemini, Karbon AI and AI-driven sales automation, to support prospecting, pipeline analysis, content creation, and strategic planning

About You:

Candidates with the following qualifications and experience are encouraged to apply:

  • Experience in consultative sales, preferably in a SaaS environment
  • Proven track record of success, consistently meeting or exceeding targets
  • Previous experience in a leadership role is a plus
  • Excellent communication and interpersonal skills
  • Strong organisational and time management skills
  • Proficiency in CRM software (e.g., Salesforce)
  • Comfort and ability to integrate AI tools into daily workflows

Desirable experience:

  • Accounting, Tax, or App industry experience
  • Previous experience working at a company that sells Workflow, Accounting, or Project Management software
  • Experience in a high-growth SaaS environment
  • Hands-on experience using AI tools in a sales or leadership capacity

Why work at Karbon?

  • Flexible work hours
  • Work remotely or in an office
  • Commuter & work from home benefits
  • Home office equipment menu for you to choose how you deck out your home office
  • Cultural and offsite events
  • Learning and development opportunities
  • Generous parental leave
  • Employee Assistance Program
  • Up to 10 wellness days (because you don’t need to be “sick” to stay well)
  • Karbon Fun / Social Club!
  • Up to 5 weeks paid vacation

Please be aware that Karbon will only contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links.

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you’ve made it this far in the job description but your past experience doesn’t perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you. 😛

If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

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Legal Head of Compliance at Gauntlet

Builds and operates a comprehensive compliance program across financial crime, regulatory, privacy, and employment domains, establishing policies, processes, and monitoring while partnering with cross-functional teams.

Lead Posted about 20 hours ago RemoteFirstJobs Product
What this role involves

The role

Gauntlet is hiring its first dedicated Head of Compliance. Compliance responsibilities currently sit across Legal and the wider business. This role brings that work together, identifies the gaps, and establishes a clear, practical program that scales with the company.

Reporting to the General Counsel, you will set the direction but also own the execution: writing the policies, building the processes, implementing the tooling, and running the monitoring to make sure the program works in practice.

Gauntlet recently completed its Series C and as the business grows we need a compliance program that keeps pace without creating unnecessary friction. The scope is broad - financial crime, securities regulation, privacy, marketing, employment, anti-corruption, regulatory registrations, and other areas that emerge as the business develops.

This is a hands-on senior role with meaningful ownership, direct access to company leadership, and the chance to build a program suited to an onchain financial business rather than inherit one designed for a different kind of company.

About Gauntlet

Gauntlet builds the financial systems of the future. While much of on-chain finance is focused on point solutions, we operate across the entire stack to offer best-in-class vault products. Today, we serve over $1.6B in client TVL across some of the largest fintechs/neobanks, protocols, exchanges, and capital allocators in crypto, and, increasingly, traditional asset management. Our team brings together traditional finance and crypto-native expertise to deliver durable, sophisticated products for institutional clients moving on-chain

What you’ll do;

  • Build and run Gauntlet’s compliance program, including its priorities, governance, controls, and operating cadence.
  • Draft, update, and implement policies and procedures across the business, and establish a practical compliance testing and monitoring program.
  • Create reporting, escalation, and governance processes that give leadership a clear view of compliance risks and issues.
  • Support upcoming registrations, help prepare the business for the regulatory requirements that follow, and coordinate regulatory examinations, audits, and related information requests.
  • Partner with Legal, Product, Engineering, Finance, People, and commercial teams to incorporate compliance requirements into their day-to-day work, and review and improve company-wide compliance training.
  • Advise the business across financial crime, privacy, marketing, securities, anti-corruption, employment, and other relevant areas.
  • Use AI and automation to make monitoring, reporting, policy management, and other compliance workflows more efficient.
  • Keep the program current as Gauntlet’s products, clients, and regulatory obligations evolve.

What success looks like;

First 30 days. Map the compliance work already happening across Legal and the wider business. Meet stakeholders across Product, Engineering, Finance, People, and commercial teams. Form a clear view of the gaps and a prioritized plan for closing them.

First 3–6 months. Core policies and procedures drafted and rolling out. A practical testing and monitoring program stood up. Reporting, escalation, and governance cadence running, giving leadership a clear view of compliance risk. Registration preparation on track.

In 1 year. A compliance program that scales with the business: registrations supported, examinations and audits running smoothly, and teams involving compliance early — not only after a problem has occurred. The program manages risk practically, without unnecessary friction.

What you bring

  • Experience building a compliance program, standing up a major part of one, or materially improving how an existing program operates.
  • Broad compliance experience across several domains rather than a single speciality, with strong knowledge of how policies, controls, monitoring, testing, training, reporting, and governance work together.
  • Experience supporting regulatory registrations, examinations, audits, or similar engagements.
  • A willingness to work directly on the detail — you can both set the approach and execute it, without needing a mature compliance function around you to get started.
  • The ability to give clear, practical guidance without overcomplicating it: managing risk pragmatically rather than defaulting to the most conservative answer, while giving a clear “no” when the risk requires it.
  • Good judgement and the confidence to raise concerns directly when something does not look right.
  • Comfort working in a growing company where the priorities and regulatory questions will continue to evolve.

Bonus points

  • Experience in crypto, digital assets, or onchain financial products, and familiarity with the regulatory questions facing businesses operating across traditional and onchain finance.
  • A compliance designation such as CAMS, CRCM, or CCEP.
  • Existing experience working with relevant regulators.
  • Experience using AI, automation, or data tooling within a compliance program.

Benefits and Perks

  • Remote first - work from anywhere in the US & CAN!
  • Regular in-person company retreats and cross-country “office visit” perk
  • 100% paid medical, dental, and vision premiums for employees
  • $1,000 WFH stipend
  • Monthly reimbursement for home internet, phone, and cellular data
  • Unlimited vacation
  • 100% paid parental leave of 12 weeks
  • Fertility benefits
  • Opportunity for incentive compensation

The national pay range for this role is $200,000 - $240,000 base plus additional On Target Earnings potential by level and equity in the company. Our salary ranges are based on paying competitively for a company of our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.

#LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Project Management Medical Scribes Team Lead | WFH at ISTA Solutions

Team lead oversees daily medical scribe operations, manages productivity and quality audits, coaches staff, and handles onboarding and escalations.

Lead Remote Posted about 20 hours ago RemoteFirstJobs Product
What this role involves

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Scribes Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We’re looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

Daily Operations

  • Plan daily workflow and assignments.
  • Monitor productivity and 40-chart target.
  • Manage coverage, pending tasks, and workload.

Quality Management

  • Audit scribe documentation for accuracy and completeness.
  • Track quality trends and provide weekly reports.

Coaching & Development

  • Conduct coaching and performance reviews.
  • Create improvement plans and apply feedback.

Reporting

  • Prepare weekly production and issue reports.
  • Provide leadership updates.

Training & Support

  • Train and onboard new scribes.
  • Provide ongoing support, feedback, and escalation.

Scribing

  • Converting transcribed diagnostic test results, procedures, and consultation notes into applicable report formats

  • Typing out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon

  • Collaborate with team members and other departments to improve overall customer experience

  • Must be a graduate of any medical course

  • With at least 6 months Team Lead / Supervisory / SME experience

  • Must have 2 years of Medical Scribes / Transcriptionist Experience

  • With experience in ECW

  • Averaging 50-60 WPM

  • Excellent verbal and written English skills

  • Amenable working night shift

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives
Read the full description
Marketing Growth Marketing Manager, Ad Studio at Hightouch

Build and scale growth marketing channels for a new AI product, managing paid campaigns, lead generation, and funnel reporting to drive pipeline and revenue.

Lead Posted about 20 hours ago RemoteFirstJobs Product
What this role involves

About Hightouch

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.

Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn’t previously possible.

Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino’s, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.

At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you’re energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we’d love to meet you.

About the Role

We’re looking for a Growth Marketing Lead to build the revenue funnel for our new product: Ad Studio,  an AI-powered creative platform for performance marketing teams. It turns performance data, market trends, competitor activity, brand guidelines, and existing creative assets into on-brand ad concepts at scale. You’ll own the full growth marketing motion: paid ads, webinars, lead generation, and content that earns attention in the market.

If you’re an expert performance marketer with an entrepreneurial spirit who wants to build a revenue engine for a breakout product at a hypergrowth startup, this role is for you.

What You’ll Do

  • Build and scale growth channels for Ad Studio: Launch and optimize paid campaigns across LinkedIn, Meta, Google, and emerging channels. Ideate and create lead magnets to anchor the funnel.
  • Measure everything: Build reporting on funnel conversion, CPL, and pipeline. Use the data to make decisions on budget distribution and future testing plans.
  • Move like a founder: Set your own roadmap, experiment often, and treat Ad Studio’s pipeline like it’s your own company’s.

What We’re Looking For

  • Performance marketing expertise: 5+ years running paid acquisition and demand gen at a B2B SaaS company, with a proven record of driving pipeline and revenue.
  • Founder mentality: Your default is “I’ll go do it myself.” You’ve built programs from 0 → 1 and you’re energized by a blank slate.
  • Builder instincts: Hands-on with AI tools and curious to learn and build
  • Strong writing: You can write a blog post that takes a stance and earns attention, and ad copy that stops the scroll.
  • Analytical rigor: Deep comfort with funnel metrics, attribution, and experiment design. Ability to tell a story through data.
  • Hypergrowth appetite: You want the pace, ambiguity, and ownership that come with a breakout product at a fast-scaling startup.

Bonus If You Have

  • Experience marketing to marketers, or a background in adtech, martech, or creative tooling.
  • Prior founder, founding marketer, or early-stage startup experience.
  • Familiarity with CDPs, data warehouses, or the modern data stack ecosystem.

If you’re excited about building the revenue engine for an AI product that’s redefining how ads get made, we’d love to hear from you.

The salary range for this position is $140,000 - $180,000 USD per year, which is location-independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.

E-Verify Statement

Hightouch participates in E-Verify. After you join the team, we’ll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.

E-Verify Notice E-Verify Notice (Spanish) Right to Work Notice Right to Work Notice (Spanish)

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Project Management Director of Customer Success Operations at Securly

Director leads customer success operations team, manages CS platform systems and processes, drives renewals workflows, and uses data analytics to scale post-sale customer journey.

Lead Remote Posted about 20 hours ago RemoteFirstJobs Product
What this role involves

About Securly

Securly is the K-12 market leader in AI-powered student safety and wellness solutions, protecting more than 20 million students across 20,000+ schools. Our mission is to create safer, more supportive learning environments by detecting potential harm, supporting student mental health, and empowering educators with actionable insights that help students thrive.

By turning data into meaningful, actionable intelligence, Securly enables schools to identify risk earlier, reduce harmful incidents, and strengthen student support — driving measurable improvements in safety and wellbeing. We’re proud to be recognized as a Top Place to Work, named to TIME’s America’s Top EdTech Companies 2026 list, a Top 40 Most Used EdTech, and one of the 150 most transformational growth companies.

The Role

Securly is looking for a Director, Customer Success Operations to lead the systems, processes, and people behind our entire post-sale customer journey. You’ll lead our CS Ops and Renewals function - a CS Ops Manager, a CS Ops Specialist, and a team of Renewals Specialists - and own Vitally, our Customer Success platform, as the operational backbone of the business.

This is a builder’s role. Vitally has been live for about a year, and the next chapter is yours to write: deepening adoption, sharpening health scoring, automating renewals workflows, and turning good instincts into a repeatable, data-driven system that scales. You’ll be the operational thought partner to CS executives - using data and process design to make sure customer growth and success directly fuel Securly’s growth.

Location: Remote (U.S.)   Type: Full-Time, Exempt   Reports to: SVP, Customer Success

What Success Looks Like

In your first 90 days, you’ll get under the hood - auditing our Vitally configuration, current CS Ops and renewals workflows, and team structure. You’ll build real relationships with your team and ship your first wave of improvements: sharper health scoring, better dashboards, and a more programmatic renewals process.

By 6 months, you’re driving measurable gains - better renewals efficiency, stronger forecast accuracy, and dashboards that CS and company leadership actually rely on to run the business.

By your first year, you own a mature CS Ops and Renewals function that consistently meets or exceeds retention targets, backed by a trained, accountable team and a Vitally instance that scales with Securly’s growth.

What You’ll Do

Lead the team

  • Hire, coach, and manage a team of a CS Ops Manager, a CS Ops Specialist, and Renewals Specialists - setting clear goals and holding the team accountable to them
  • Structure team capacity and coverage to match renewal volume and customer segmentation
  • Build a real growth path for your team, from onboarding through career development

Own the process

  • Design, implement, and continuously refine scalable playbooks that support the entire post-sale customer journey
  • Own the end-to-end renewal process - timely, accurate, and built to minimize churn
  • Design and run a programmatic renewals process suited to a high-volume, complex customer base

Turn data into decisions

  • Own customer health scoring, tracking, and measurement across the install base
  • Define and build the dashboards CS and executive leadership use to manage the business
  • Surface customer insights to Product, Support, and Sales to drive real improvements

Build the tech stack

  • Serve as the internal owner of Vitally - driving adoption, configuration, and continuous optimization
  • Identify, build, and implement Agentic AI and automation that genuinely moves the needle on CS Ops and renewals outcomes
  • Manage the broader tech stack, including integrations with Salesforce and other GTM systems

What We’re Looking For

  • 3+ years leading a Customer Success Operations, Revenue Operations, or Renewals team - this is a leadership track record, not an individual-contributor background, with proven experience scaling CS tools, systems, and AI
  • Real examples of scaling a CS Ops function - taking a team, process, or system from early-stage to measurably better performance, with strong examples of building tools, systems, and process, and applying AI
  • Hands-on experience building tech, systems, and automation - you’ve architected workflows, integrations, or automation inside a CS platform (Vitally, Gainsight, Totango, ChurnZero, or similar) and a CRM like Salesforce or HubSpot, not just used tools someone else set up
  • Applied experience with Agentic AI and automation - you’ve actually built or implemented AI-driven workflows (like automated health scoring or renewals triage), not just explored the space
  • A track record of building and coaching a team, with strong data analytics skills and fluency in core SaaS metrics (GRR, NRR, churn, CLV, NPS, CSAT)
  • Strong project management skills and the ability to manage multiple cross-functional initiatives at once
  • Experience in K-12, EdTech, or education-adjacent SaaS is a strong plus

Why You’ll Love Working at Securly

  • Meaningful impact - build the operational engine behind a company that helps protect millions of students
  • People-first culture - consistently recognized as a Top Place to Work
  • Remote-first flexibility - work from home with a supportive, distributed team
  • Real ownership - shape a growing platform and team, not maintain someone else’s system
  • Mission-driven work - what you build directly supports student safety and wellbeing

Benefits & Perks

  • Competitive salary up to $165K with performance incentives
  • Medical, dental, and vision coverage
  • 401(k) with employer match
  • 12 weeks of fully paid parental leave
  • Unlimited PTO, paid holidays, and a paid one-week year-end shutdown
  • $1,000 annual professional development stipend
  • Free mental health resources and Employee Assistance Program

Equal Opportunity Employer

Securly is committed to building a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, or any other legally protected characteristic. Accommodations are available throughout the hiring process - just let us know at recruitment.us@securly.com

#LI-Remote #LI-DO1

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Marketing Revenue Marketing Lead at The Motley Fool

Leads revenue-generating marketing programs by identifying upsell/cross-sell opportunities, designing targeted campaigns, and optimizing member experiences through testing and experimentation.

Lead Posted about 20 hours ago RemoteFirstJobs Product
What this role involves

Who are we?

The Motley Fool is a purpose-driven financial services company on a mission to make the world smarter, happier, and richer. For 30 years we’ve been helping people make better investment decisions through transparency, education, and Foolish fun. We’re a fast-moving, collaborative team that values high-quality work, curiosity, and initiative. We care deeply about what we do, and we’re driven by the impact our work has on real people’s financial futures.

What does this team do?

Our Member Marketing team helps grow the business by connecting more members with the products, tools, and experiences that can make them smarter, happier, and richer. We sit at the intersection of growth, experimentation, member insight, and marketing performance.

We’re looking for a Revenue Marketing Lead to own and grow one of our most important revenue-generating marketing programs, Always On. This role is directly accountable for business impact, with a strong focus on identifying and executing upsell and cross-sell opportunities across our existing member base.

What is “Always On”?

“Always On” means maintaining dynamic internal site ads, automated emails, targeted opportunities, and crafting experiences that deliver the right offers to the right members at the right time. This role is pivotal in driving significant revenue growth, with the zone projected to generate millions of dollars in campaign revenue. The right candidate will thrive in a highly entrepreneurial, fast-paced, and collaborative environment, eager to make a tangible impact on our company’s growth trajectory.

What would you do in this role?

This role is designed for a strategic, highly analytical B2C marketer who combines strong marketing instincts with experimentation rigor, systems thinking, and a willingness to get deep into the execution details. We’re looking for someone who enjoys building, troubleshooting, QA’ing, iterating, and optimizing systems and campaigns directly - not just setting strategy from afar.

We’re looking for someone who naturally asks questions like: Where is there untapped revenue? What does this member need next? What offer would resonate? How could we improve this conversion experience? What should we test?

You’ll use member behavior, campaign performance, and business insights to identify new revenue opportunities, develop marketing strategies to capture them, and test and optimize until you find what works.

More specifically, you would:

  • Own day-to-day Always On marketing across site ads, order pages, automated campaigns, and targeted member offers.
  • Identify and execute high-impact upsell and cross-sell opportunities across our existing member base.
  • Design and scale experimentation frameworks across lifecycle touchpoints, messaging, offers, timing, targeting, and channel strategy.
  • Partner closely with Product, Email Marketing, Analytics, and Engineering to bring revenue-generating ideas to market.
  • Leverage AI and automation to improve targeting, accelerate analysis, scale testing, optimize creative iteration, and enhance operational decision-making.
  • Identify the messaging, content themes, and offers that resonate most with members by combining performance data, market trends, and AI-assisted insights, then translate those learnings into clear direction for copywriters and creative partners.
  • Translate complex data and experimentation results into actionable business recommendations and growth opportunities.
  • Help evolve segmentation strategy, personalization capabilities, and targeted marketing experiences across the member journey.
  • Work closely with experimentation tools, analytics environments, and machine learning-supported marketing platforms.
  • Build scalable workflows and processes that help successful marketing programs grow over time.
  • Balance strategic leadership with hands-on execution and rapid iteration.

What we’re looking for

  • 6+ years of experience in B2C growth marketing, revenue marketing, performance marketing, subscription marketing, or a related field.
  • Demonstrated experience in a role where marketing performance was directly tied to revenue, sales, conversion, or another meaningful commercial outcome.
  • Experience driving upsell, cross-sell, upgrades, repeat purchases, subscriptions, renewals, or other revenue growth from an existing customer base.
  • Experience owning multi-channel marketing programs, ideally including onsite placements, automated messaging, email, upgrade flows, testing programs, or other direct-response environments.
  • Strong marketer mindset with a willingness to work directly in the platforms, tools, workflows, and execution details that drive performance.
  • Deep understanding of experimentation strategy, segmentation, targeting, personalization, and lifecycle optimization.
  • Strong analytical skills and comfort translating data into strategic recommendations and business decisions.
  • High technical fluency with marketing automation platforms, analytics tools, and AI-enabled workflows, with experience using them to accelerate experimentation, improve marketing performance, and scale growth.
  • Strong direct-response instincts and understanding of performance marketing principles.
  • Experience writing or optimizing marketing copy and messaging using AI-assisted workflows.
  • Comfort working cross-functionally with technical and business stakeholders.
  • Ability to move between strategy and execution without relying heavily on large support teams or specialized operators.
  • A strong interest in investing and personal finance. Experience in financial services, fintech, or investing is strongly preferred.
  • Prior people management is not required, but experience mentoring, coaching, or helping develop other marketers is a plus.

Please note, no sponsorship is available for this position. You must reside in, or be willing to relocate to, one of these states for employment: Alabama, California, Colorado, Connecticut, Florida, Georgia, Louisiana, Maryland, Massachusetts, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington DC, and Wisconsin.

Below you’ll see a few of our perks, but check out our Careers Site for the complete list:

  • Flexible, remote work environment (*see our open states above)
  • No “vacation policy” (not to be confused with a “No vacation” policy)
  • Generous fully-paid parental leave
  • $1,000 annually to invest in stocks of your choice
  • Super low premiums for medical, dental, and vision coverage
  • Comprehensive compensation package, including company equity

Annual Pay Range

$130,000—$150,000 USD

By applying on this site, you acknowledge that The Motley Fool will be collecting the personal data you provide for our recruiting purposes. Please see our Applicant Privacy Notice for additional information about how we process, transfer, and store your data, including where that data is stored, and about any additional privacy rights you may have based on your jurisdiction.

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Product ServiceNow Practice Lead at Anika Systems

Leads ServiceNow practice growth, manages complex client transformations, oversees delivery teams, and drives business development for AI-enabled solutions.

Lead Hybrid Posted about 20 hours ago RemoteFirstJobs Product
What this role involves

Anika Systems is seeking a ServiceNow Practice Lead to drive the growth, strategy, and delivery excellence of our ServiceNow and AI-enabled transformation portfolio. This leader will be responsible for building and scaling a high-performing practice, leading complex client engagements, and shaping innovative ServiceNow solutions, particularly those leveraging AI, automation, and next-generation architectures.

This role blends practice leadership, client delivery, solution innovation, and business development, with a strong focus on delivering measurable outcomes for federal and clients.

This position is partially remote but will require regular client meetings in the DC Metro area.  The candidate must be local to the DC Metro area.

Must be a U.S. Citizen with the ability to obtain and maintain a government suitability clearance.

Key Responsibilities

Practice Leadership & Growth

  • Build, lead, and scale Anika Systems’ ServiceNow practice, including offerings, accelerators, and go-to-market strategies
  • Define and execute the vision for ServiceNow-enabled digital transformation, including AI-driven service management
  • Establish delivery standards, methodologies, and governance models to ensure consistent, high-quality outcomes
  • Recruit, mentor, and develop a high-performing team of architects, developers, and consultants
  • Foster a culture of innovation, collaboration, and continuous improvement

Client Engagement & Delivery

  • Serve as a trusted advisor to senior client executives, leading strategic conversations around ServiceNow transformation and AI adoption
  • Oversee end-to-end delivery of complex ServiceNow programs, ensuring alignment with client objectives, timelines, and budgets
  • Act as executive sponsor or engagement lead across multiple concurrent engagements (typically 2–3 programs)
  • Ensure excellence across all delivery phases, including strategy, design, development, testing, and deployment
  • Manage program risks, issues, and dependencies while maintaining strong quality and compliance standards

Business Development & Sales

  • Lead and support business development efforts, including opportunity shaping, proposal development, and client presentations
  • Partner with leadership to expand Anika Systems’ ServiceNow footprint across federal and commercial markets
  • Develop compelling business cases, solution architectures, and transformation roadmaps
  • Contribute to pipeline growth through strategic account planning and relationship expansion

ServiceNow & AI Solution Leadership

  • Lead the design and delivery of ServiceNow-enabled transformations across enterprise service management functions (ITSM, CSM, HRSD, and beyond)
  • Provide industry-leading expertise in ServiceNow AI capabilities, including NOW Assist, agentic AI, and AI Control Tower
  • Architect and implement advanced AI solutions, including:
    • Multi-LLM architectures
    • Retrieval-Augmented Generation (RAG) frameworks
    • Prompt engineering strategies
    • Agentic workflows and multi-agent systems
  • Guide the development of scalable data pipelines and AI-driven automation solutions
  • Translate business needs into integrated solutions across people, process, and technology

Advisory & Transformation Strategy

  • Assess client service management maturity across people, process, and technology dimensions
  • Lead process design workshops and requirements sessions with business and technical stakeholders
  • Develop strategic roadmaps, operating models, and transformation plans
  • Provide actionable recommendations aligned to industry best practices and emerging trends

Required Qualifications

  • Bachelor’s degree required; Master’s degree preferred
  • 8–12+ years of experience in ServiceNow or enterprise platform implementations
  • 3–5+ years of experience leading large-scale ServiceNow programs or practices
  • Hands-on experience with ServiceNow AI solutions, including NOW Assist, Agentic AI, or AI Control Tower
  • Experience implementing and scaling ServiceNow across multiple modules (e.g., ITSM, HRSD, CSM)
  • Proven experience leading cross-functional teams (10+ resources)
  • Strong program and project management expertise across Agile methodologies
  • Demonstrated success in business development, proposal writing, and client presentations
  • Strong executive communication and stakeholder management skills
  • Experience designing enterprise architectures and aligning business and technical capabilities
  • ServiceNow Certified Master Architect (CMA) – required

Preferred Qualifications

  • ServiceNow Certified Technical Architect (CTA)
  • Prior federal consulting experience at the Senior Manager, Director, or Practice Lead level
  • Experience supporting federal government clients and navigating compliance frameworks
  • Expertise in AI/ML architecture, data engineering, and automation platforms
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Engineer Head of Engineering at Pavago

Hands-on engineering leader designs and maintains scalable .NET backend systems, AI/LLM infrastructure, and distributed microservices while leading a technical team.

Lead Remote Posted about 20 hours ago RemoteFirstJobs Product
What this role involves

Head of Engineering (.NET, AI/LLM & Distributed Systems) – Remote

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

Location: Remote — Pakistan, LATAM & Eastern Europe Preferred

About the Role

We’re hiring a highly technical, hands-on Head of Engineering to own the engineering function for a fast-growing SaaS platform.

This is not a purely managerial role. You’ll remain deeply involved in production engineering while leading a lean technical team and owning architecture, infrastructure, reliability, and engineering standards.

You’ll work across:

  • .NET / C# backend engineering
  • Distributed systems and microservices
  • AI & LLM infrastructure
  • Databases and data pipelines
  • DevOps, CI/CD and observability
  • Third-party API integrations
  • Engineering leadership and technical strategy

If you’re a senior engineering leader who still enjoys writing production code, solving difficult architecture problems, and owning systems end-to-end, this role is built for you.

What You’ll Own

Backend Engineering & Architecture

  • Design, build, and maintain scalable backend systems using:

    • .NET 8.0
    • C#
    • ASP.NET Core
    • Entity Framework Core
  • Own architecture across 14+ independently deployed microservices

  • Apply Clean Architecture and Domain-Driven Design (DDD) principles

  • Ship new product capabilities while improving existing systems

  • Diagnose and resolve performance bottlenecks

  • Improve scalability, maintainability, and engineering standards

  • Make pragmatic architectural decisions that balance speed with long-term reliability

AI & LLM Systems

  • Design and operate production-grade AI/LLM pipelines

  • Manage workflows spanning multiple AI providers

  • Build scalable AI capabilities for:

    • Personalization
    • Segmentation
    • Automation
    • AI-assisted product features
  • Optimize:

    • Prompting
    • Orchestration
    • Provider routing
    • Failover logic
  • Monitor and improve:

    • Token usage
    • Rate limits
    • Latency
    • Reliability
    • AI infrastructure costs
  • Introduce effective AI-assisted development workflows across engineering

Databases & Data Infrastructure

  • Manage production environments using:

    • MySQL
    • Redis
    • MongoDB
  • Design and improve caching strategies

  • Support analytics pipelines and event-driven workflows

  • Manage high-volume and bulk data operations

  • Optimize database schemas, indexing, and queries

  • Maintain data consistency and performance across distributed services

Infrastructure, DevOps & Reliability

  • Own Linux-based production infrastructure

  • Maintain and improve CI/CD pipelines

  • Oversee deployments and release reliability

  • Implement centralized:

    • Monitoring
    • Logging
    • Alerting
    • Observability
  • Identify infrastructure and scalability risks proactively

  • Improve uptime, incident response, and deployment stability

  • Strengthen engineering processes around production reliability

APIs, Integrations & Resilience

  • Own 25+ production third-party API integrations

  • Build resilient integration patterns including:

    • Retry logic
    • Provider failover
    • Graceful degradation
    • Fallback strategies
    • Error handling
  • Protect platform stability during third-party outages and degraded services

  • Improve fault tolerance across external dependencies and distributed workflows

Engineering Leadership

  • Lead and mentor a lean engineering team

  • Conduct meaningful code reviews and architecture reviews

  • Remain hands-on with production code

  • Establish engineering standards for:

    • Code quality
    • Documentation
    • Testing
    • Deployment
    • Architecture
  • Guide developers through complex technical decisions

  • Collaborate directly with founders and leadership on:

    • Product roadmap
    • Technical priorities
    • Architecture
    • Scalability
    • Engineering investment
  • Build a culture centered on ownership, execution, and engineering quality

What Makes You a Strong Fit

You’re a strong fit if you:

  • Are an experienced engineering leader who still codes
  • Have deep backend expertise in the Microsoft/.NET ecosystem
  • Have designed and operated distributed production systems
  • Understand how microservices behave under real-world scale and failure conditions
  • Have hands-on experience building AI/LLM systems in production
  • Can own infrastructure rather than treating DevOps as someone else’s responsibility
  • Think proactively about reliability, scalability, and technical debt
  • Can lead a small team without becoming disconnected from the codebase
  • Communicate technical tradeoffs clearly to founders and business leadership
  • Thrive in high-ownership startup environments

Required Experience & Skills

Core Engineering

  • Deep expertise with .NET 8.0, C#, ASP.NET Core and Entity Framework Core
  • Strong distributed systems and microservices architecture experience
  • Production experience with MySQL, Redis and MongoDB
  • Experience with event-driven and asynchronous systems
  • Strong API architecture and integration experience
  • Experience managing complex distributed workflows

AI Engineering

  • Proven experience building and operating AI/LLM systems in production

  • Experience integrating multiple AI/LLM providers

  • Understanding of:

    • Prompt orchestration
    • Rate limits
    • Failover
    • Latency
    • Cost optimization
    • Production reliability

DevOps & Reliability

  • Hands-on experience with:

    • Linux infrastructure
    • CI/CD
    • Production deployments
    • Monitoring
    • Logging
    • Observability
  • Strong understanding of system scalability and reliability engineering

Leadership

  • Experience leading and mentoring software engineers
  • Strong code-review and architecture-review capabilities
  • Ability to own technical priorities and engineering execution
  • Excellent written and spoken English
  • Ability to work closely with non-technical leadership

Nice to Have

  • Startup or high-growth SaaS experience
  • Experience scaling AI-powered SaaS or automation platforms
  • Kubernetes
  • Docker
  • Terraform / Infrastructure as Code
  • Event streaming and high-throughput architectures
  • Advanced asynchronous processing experience
  • AI inference and cost optimization experience
  • Experience implementing AI-assisted engineering workflows

What a Typical Day Looks Like

Your day could include:

  • Writing and reviewing production .NET/C# code
  • Making architectural decisions across microservices
  • Debugging a production performance or reliability issue
  • Reviewing AI pipeline latency, cost, or provider performance
  • Helping an engineer work through a complex implementation
  • Reviewing database or caching performance
  • Improving monitoring and deployment workflows
  • Meeting with founders on product and engineering priorities
  • Designing the architecture for an upcoming platform capability

In short: you own the technical foundation of the platform while keeping the engineering organization moving quickly and reliably.

Key Metrics for Success

  • Platform uptime and system reliability
  • Backend performance and scalability
  • AI pipeline stability, latency, and cost efficiency
  • Deployment success and engineering velocity
  • Reduction in production incidents
  • Code quality and technical debt management
  • Reliability of third-party integrations
  • Team delivery consistency
  • Infrastructure stability and observability

Why This Role Stands Out

  • True technical ownership of a growing SaaS platform
  • Hands-on leadership rather than management-only work
  • Direct influence over architecture and engineering strategy
  • Production exposure to AI/LLM systems at scale
  • Ownership across backend, infrastructure, data, integrations, and reliability
  • Direct collaboration with founders and leadership
  • Fully remote environment
  • Opportunity to shape the engineering organization as the platform scales

Interview Process

  1. Initial Screening Call
  2. Technical Interview with Pavago Recruiter
  3. Technical & Architecture Interview with Client
  4. Final Leadership Interview
  5. Offer & Onboarding

What Happens After You Apply

Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. It’s a short, self-recorded video completed on your own time and is the final step needed to complete your application.

Instead of repeating your background across multiple screening calls, you get to introduce yourself once and give the hiring team a better sense of your experience and communication before the first interview.

Don’t overthink it. You can record your responses multiple times, and discarded takes are not shared.

Please check both your inbox and spam folder for the Spark Hire invitation.

Apply Now

If you:

  • Have deep .NET/C# backend engineering expertise
  • Have built and scaled distributed systems and microservices
  • Have real production experience with AI/LLM infrastructure
  • Enjoy remaining hands-on while leading engineers
  • Want end-to-end ownership of a growing SaaS platform

We’d love to hear from you.

#HeadOfEngineering #DotNet #CSharp #ASPNetCore #AIEngineering #LLM #Microservices #DistributedSystems #SaaS #BackendEngineering #EngineeringLeadership #DevOps #RemoteEngineering #TechLeadership

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Sales Sales Manager (Outside Sales | MSP & IT Services) at Pavago

Sales manager leads and coaches outside sales reps through full-cycle B2B sales, manages pipeline health, develops sales processes, and uses AI tools to improve team performance and execution.

Lead Remote Posted about 20 hours ago RemoteFirstJobs Product
What this role involves

Sales Manager (Outside Sales | MSP & IT Services)

Position Type: Full-Time, Remote

Location: Remote (must have real-time overlap with U.S. Eastern business hours)

Reports To: CEO

About the Role

At Pavago, one of our clients is hiring an experienced Sales Manager to lead and coach a team of Outside Sales Representatives (OSRs) through the complete B2B sales cycle.

This is not an SDR management role.

Instead of focusing solely on prospecting activity, you’ll own the entire sales motion—from pipeline generation and discovery through presentations, negotiations, closing, and account development—while coaching your team to consistently improve performance.

We’re looking for a leader who has personally carried a quota, built pipeline, closed deals, and understands what it takes to succeed in consultative B2B sales. If you’ve successfully transitioned from top-performing salesperson to hands-on sales leader and enjoy developing high-performing teams, this role is an excellent fit.

What You’ll Own

Full-Cycle Sales Leadership

  • Lead and coach Outside Sales Representatives across the complete sales cycle.

  • Support reps through:

    • Prospecting
    • Pipeline generation
    • Qualification
    • Discovery
    • Solution presentations
    • Objection handling
    • Negotiation
    • Closing
    • Account nurturing
  • Drive consistent execution of the sales process while improving win rates and sales effectiveness.

Sales Coaching & Team Development

  • Coach both experienced and junior sales representatives.
  • Conduct live coaching sessions during customer calls.
  • Review recorded calls and provide actionable feedback.
  • Help reps improve discovery, positioning, negotiation, and closing skills.
  • Build a culture of continuous learning and accountability.

Sales Process & Playbook Development

  • Develop, refine, and document scalable sales processes.
  • Create structured playbooks, coaching guides, and best practices.
  • Standardize sales methodologies across the team.
  • Continuously improve workflows based on performance data and market feedback.

AI-Driven Sales Management

  • Leverage AI tools to improve coaching, sales execution, and operational efficiency.

  • Build and manage workflows using tools such as:

    • Claude Projects
    • Claude Code
    • Claude Cowork
  • Analyze sales calls, pipeline data, and team performance using AI.

  • Use AI to create and continuously improve sales documentation and playbooks.

Pipeline & Performance Management

  • Monitor pipeline health and forecasting accuracy.
  • Conduct pipeline reviews and deal strategy sessions.
  • Identify risks, bottlenecks, and opportunities.
  • Ensure CRM data remains accurate and up to date.
  • Track key sales metrics and coach toward continuous improvement.

Cross-Functional Collaboration

  • Partner with leadership to align sales strategy and business goals.
  • Share customer feedback and market insights with internal teams.
  • Support ongoing improvements to messaging, positioning, and sales enablement.

Requirements

Must-Have Qualifications

Experience

  • Proven experience managing full-cycle B2B sales teams.
  • Demonstrated success leading Outside Sales Representatives—not just SDR or appointment-setting teams.
  • Personal experience carrying a sales quota and closing complex B2B deals.
  • Experience generating your own pipeline, running discovery calls, presenting solutions, negotiating, and closing business.

Industry Knowledge

  • Strong background in Managed Service Providers (MSP) or IT Services is highly preferred.
  • Solid understanding of consultative technology sales processes.

AI & Technology

  • Hands-on experience using AI tools within daily sales operations.

  • Comfortable working with:

    • Claude Projects
    • Claude Code
    • Claude Cowork
  • Ability to use AI for:

    • Sales coaching
    • Pipeline analysis
    • Playbook creation
    • Process optimization

Leadership & Communication

  • Strong coaching, mentoring, and leadership abilities.
  • Experience writing and improving sales playbooks and processes.
  • Excellent verbal and written English communication skills.
  • Native or near-native English proficiency strongly preferred.
  • Availability to work during U.S. Eastern business hours.

Nice-to-Have

  • Experience selling or managing sales teams within:

    • Managed IT Services
    • Cybersecurity
    • Cloud Solutions
    • Professional Services
  • Experience building high-performing remote sales teams.

  • Familiarity with modern CRM platforms and sales analytics tools.

  • Experience implementing AI-driven sales enablement strategies.

What Makes You a Strong Fit

  • Proven full-cycle B2B sales leader.
  • Strong consultative selling mindset.
  • Excellent coach who develops people through structured feedback.
  • Process-oriented while remaining adaptable.
  • Comfortable balancing live coaching with asynchronous development.
  • Curious, technology-driven, and enthusiastic about AI.
  • High ownership, accountability, and continuous improvement mindset.

What a Typical Day Looks Like

  • Review pipeline health and forecast opportunities.
  • Conduct live coaching sessions with sales representatives.
  • Join discovery calls and deal strategy discussions.
  • Review recorded sales calls and provide coaching.
  • Develop and improve sales playbooks using AI tools.
  • Analyze sales metrics and identify coaching opportunities.
  • Collaborate with leadership on sales strategy and process improvements.

In short: You build high-performing sales professionals by coaching every stage of the sales cycle while continuously improving the team’s processes, tools, and performance.

Key Metrics for Success (KPIs)

  • Team quota attainment.
  • Pipeline growth and health.
  • Opportunity-to-close conversion rate.
  • Sales cycle efficiency.
  • Forecast accuracy.
  • CRM hygiene and pipeline management.
  • Rep development and coaching effectiveness.
  • Adoption of sales processes and playbooks.

Why Join Us?

  • Lead a full-cycle B2B sales organization.

  • Work directly with executive leadership.

  • High ownership over sales performance and coaching.

  • Opportunity to shape sales processes using modern AI tools.

  • Fully remote work environment with real business impact.

  • Clear growth path into:

    • Director of Sales
    • Head of Sales
    • VP of Sales
    • Revenue Leadership

Interview Process

  1. Initial Phone Screen
  2. Spark Hire Intro Video (3–5 minutes)
  3. Sales Leadership & Coaching Interview
  4. Client Interview with CEO
  5. Offer & Onboarding

What Happens After You Apply

Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.

Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.

Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.

Apply Now

If you’re an experienced Sales Manager who has successfully led full-cycle B2B sales teams, thrives on coaching consultative selling, embraces AI-powered sales management, and wants to help build a high-performing sales organization, we’d love to hear from you. Apply today and play a key role in driving revenue growth while developing the next generation of top-performing sales professionals.

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Operations AVP, Outsourcing at Fg Life

AVP develops and oversees enterprise outsourcing strategy, manages vendor performance and compliance, and drives operational excellence across outsourced engagements.

Lead Posted about 20 hours ago RemoteFirstJobs Product
What this role involves

The AVP, Enterprise Outsourcing Effectiveness is a critical, strategic role accountable for enterprise outsourcing outcomes including strategic alignment, performance and quality, risk and compliance, and cost effectiveness. This individual will play a key role in shaping how the organization balances outsourcing with other levers to drive operational excellence and support enterprise growth through close cross-functional partnerships.

Description-

Shape Enterprise Outsourcing Strategy

  • Develop and oversee the enterprise outsourcing strategy in alignment with enterprise and COO priorities.
  • Partner closely with Human Resources on Enterprise Workforce Management, and help lead the strategic movement between, and balance across, outsourcing, full-time staff, contingent workers, and automation.
  • Serve as a member of the Enterprise Workforce Management Steering Committee.
  • Provide strategic recommendations and risk insights to the COO and Insurance Management Committee relative to outsourcing opportunities including appropriate business case development
  • Act as the F&G subject matter expert relative to comprehensive outsourcing strategy, execution, and activity
  • Engage in external industry and outsourcing networks to bring industry best practices and thinking to F&G
  • Participate in Senior Leadership Team discussions across all areas touching outsourcing
  • Evaluate outsourcing operating model opportunities

Design and Execute Outsourcing Initiatives

  • Translate executive priorities into operational requirements, ensuring alignment between internal teams and outsourced partners.
  • Create recommendations for strategic activity transfers with end-to-end dependencies, cost-benefit-analysis, risk analysis, stakeholder input, sequencing, and technology and financial implications working closely with cross-functional partners.
  • Support, follow, and report on the full lifecycle of outsourced engagements, including transition planning, onboarding, knowledge transfer, stabilization, and ongoing operational effectiveness.
  • Drive standardization and consistency in process, tools, documentation and engagement models across all outsourced relationships

Manage Outsourcing Performance, Risk, and Compliance

  • Establish and maintain a comprehensive scorecard and reporting framework for all existing outsourcing relationships, ensuring alignment with enterprise strategy, risk tolerance, and performance expectations. Monitor and report out on trends.
  • Work with business unit leaders and Vendor Management to provide guidance and recommendations on performance management, SLA enforcement, Key Performance Indicator (KPI) and Key Risk Indicator (KRI) development, quality standards, and contractual obligations.
  • Monitor, track and report on material issue resolution and propose mitigation strategies.
  • Lead, or participate in, quarterly business reviews, ensuring outcomes, risks and action items are clearly documented and consistently addressed.
  • Partner cross-functionally to ensure compliance with all regulatory, legal, security and data privacy requirements, including audit participation and remediation of audit findings

Align Stakeholders and Lead the Function

  • Work closely with HR, Operations, IT, Finance, Risk, PRT and Retail leadership to develop and monitor feedback loops and interaction models, including voice of business and voice of customer.
  • Provide insights to Vendor Management and Strategic Sourcing relative to outsourcing outcomes and partners. Aggregate strategic insights to incorporate into recommendations, scorecards, and workforce planning.
  • Collaborate cross-functionally with Data Analytics, Process Engineering and Portfolio Management teams to ensure constant alignment on outsourcing strategy and execution.
  • Supervisory Responsibilities: This role has people leadership responsibilities, including managing performance, developing talent, and supporting engagement and team effectiveness.

Supervisory Responsibilities: This role has people leadership responsibilities, including managing performance, developing talent, and supporting engagement and team effectiveness.

Knowledge, Skills & Abilities

  • Builds productive working relationships across all levels of the organization, fostering collaboration and open communication.
  • Able to establish trust-based external partnerships via strong relationship management skills while overseeing vendor performance and stakeholder alignment.
  • Communicates with clarity and precision, actively listening and translating complex data into concise, actionable insights tailored to diverse audiences.
  • Comfortable dealing with complex problems and proposing solutions.
  • Ability to perform work with a high level of attention to detail and accuracy. Flexible and adaptable in a dynamic environment.
  • Creative, curious and strategic thinker able to connect vendor performance to broader organizational goals and anticipate future risks and opportunities
  • Demonstrated ability to work within a cross-functional environment to develop and deliver content (forms, communication, and other) that meets legal and compliance standards while fulfilling internal and external customer needs.
  • Applies proactive risk awareness and mindset to identify, assess, and mitigate operational, regulatory, and reputational risks within outsourced environments.
  • Drives alignment and results across teams and vendors by influencing decisions and leading initiatives without relying on formal authority.
  • Operates with a high degree of autonomy, effectively prioritizing work and delivering measurable outcomes with minimal oversight.
  • Intermediate knowledge of Microsoft Office applications (Word, Excel, PowerPoint)

Minimum Qualifications -

Education Level- Bachelor’s Degree

YOE- 10+ years of relevant experience - 10+ years in service strategy, outsourcing strategy, third-party administration or business process operations required.  Proven ability to lead cross-functional teams and influence both with and without direct authority.

Preferred Qualifications-

Education Level- Master’s Degree

YOE- Insurance or financial industry experience preferred

#IND-HP

#LI-MK1

#LI-Remote

Additional Information

Work Environments

F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you’ll work with your leader to decide what works best for your role.

F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G.  If reasonable accommodation is needed to participate in the job application or interview process, please contact talentacquisition@fglife.com.

Join our employee-centric hybrid work environment: F&G Careers

About F&G

Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life’s unexpected events.

As a national Top Workplace1, an Iowa Top Workplace2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work.

1 Top Workplaces USA 2022 – 2023

2 Des Moines Register Top Workplaces 2018 – 2022

Notice for all Applicants who are California residents under the California Privacy Rights Act. Please click here to review the policy.

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Operations Supervisor, Annuity New Business at Fg Life

Supervises annuity new business case management team, manages workflows between agents and internal departments, ensures performance metrics, and leads process improvements.

Lead Posted about 20 hours ago RemoteFirstJobs Product
What this role involves

Job Summary

This position provides leadership to the annuity new business case management team, which serves as the point of contact for our agents, agencies, and IMOs. This individual will research, document and resolve agent inquires, as well as handle escalations and exceptions. The supervisor is also responsible for identifying methods to improve overall service levels and performance. This position will support the F&G annuity distribution channels and will have contact with various levels of management, our TPAs, and our agent field force and their uplines.

Duties and Responsibilities

  • Serve as a liaison between agents, IMOs, TPAs, Suitability, Sales, Commissions Contracting & Licensing, Legal, and other departments as needed.
  • Manage incoming annuity new business assigned to the annuity case management team.
  • Ensure the proper processes/metrics and controls are in place to measure accuracy, timeliness and quality of case management processes.
  • Ensure team achieves required phone and transaction performance.
  • Represent annuity operations through active participation in various department and company initiatives, committees and special projects. These include process improvement efforts, agent communication and product development.
  • Review, analyze, monitor and maintain reports of associate activities.
  • Handle escalated phone calls involving service issues or training needs.
  • Research and track documents, and resolve complex service issues with emphasis on a designated function.
  • Resolves problems and guides producers in software usage and web initiatives.
  • Resolves moderate to complex sales/operational needs/inquiries as it pertains to product clarification and pending new business processes.
  • Lead and manage the annuity case management team, continuously improving our ability to quickly resolve outstanding requirements and issue pending annuity business.
  • Create and manage performance standards & reviews.
  • Schedule and monitor the successful training of team members.
  • Conduct monthly face-to-face status updates with each member of the team seeking process improvement suggestions, discussing employee development plans, addressing concerns, and gaging overall employee engagement.

Experience and Education Requirements

  • AA or BA degree preferred.
  • Relevant experience considered in lieu of degree.
  • 6+ years of experience working with an annuity case management team, with emphasis on processing or call center management, and/or other previous industry experience.
  • 2+ years in a leadership capacity.
  • Demonstrated strong customer relationship management, with previous experience directly working with agents/IMOs, and servicing skills as well as internal corporate relationship management capabilities.
  • Successful completion of Life insurance related education such as LOMA or CLU coursework strongly preferred.

Knowledge, Skills & Abilities

  • Understands how respective coverage area operates within the context of the industry.
  • Quickly processes information and develops solutions in real-time, with practical, measurable business benefits (i.e., thinks on one’s feet).
  • Proactively identifies opportunities to serve the customer.
  • Drives effective communication and information exchange among functional areas.
  • Reads a wide range of audiences and situations and quickly adjusts communication style accordingly; selects appropriate communication channel and tone to deliver tough messages.
  • Identifies opportunities to use innovative processes.
  • Ability to coach and mentor colleagues on digital techniques and accelerators used at F&G.
  • Seeks opportunities to cultivate relationships with established contacts in their network.
  • Provides guidance on what information to gather to achieve business objectives and how to efficiently obtain information that is not easily available.
  • Proactively suggests challenging and relevant opportunities for others to develop key knowledge, skills and abilities.
  • Understands and demonstrates commitment to the departmental vision, strategy, change initiatives, and goals.
  • Makes decisions and sets priorities; involves others in decisions that impact them when appropriate.
  • Leads/participates in process improvement activities.
  • Identifies and drives quantitative analysis.
  • Owns responsibility for timely production of deliverables.
  • Supports with monitoring of vendor performance; identifies and escalates issues; develops processes to maximize vendor performance.
  • Demonstrates ability to develop solutions in real time with practical, measurable business benefits; supports long term business unit or department planning.
  • Maintains industry regulatory knowledge.

Other Requirements

  • Perform other functions, duties and projects as assigned
  • Regular and punctual attendance
  • Some travel may be required (less than 10%)

#LI-JB1 #LI-Remote

Additional Information

Work Environments

F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you’ll work with your leader to decide what works best for your role.

F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G.  If reasonable accommodation is needed to participate in the job application or interview process, please contact talentacquisition@fglife.com.

Join our employee-centric hybrid work environment: F&G Careers

About F&G

Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life’s unexpected events.

As a national Top Workplace1, an Iowa Top Workplace2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work.

1 Top Workplaces USA 2022 – 2023

2 Des Moines Register Top Workplaces 2018 – 2022

Notice for all Applicants who are California residents under the California Privacy Rights Act. Please click here to review the policy.

Read the full description
Project Management Supervisory Software Project Manager - Homeland Security at Team Carney, Inc.

Leads a software development team managing Agile sprints, technical roadmaps, and deployment of a mission-critical border security web portal while liaising with federal stakeholders.

Lead Onsite Posted about 20 hours ago RemoteFirstJobs Product
What this role involves

This Supervisory Software Project Manager position supports the Department of Homeland Security (DHS), Customs and Border Protection (CBP) in the area of Support Services. The mission-critical program provides comprehensive training, safety, standards, curriculum development, and technical modernization services to ensure national border security agents can operate safely and effectively.

Our specialized web application is the central hub for AMO flight records, safety tools, and online training [5]. As the Software Project Manager, you lead the technical team responsible for upgrading, securing, and modernizing this portal, directly supporting the digital backbone of national border aviation.

  • Location: Oklahoma City, OK

  • Status: Full-Time / Contingent Upon Contract Award

Who You Are

You are the crucial bridge between technical software development and strategic mission execution [8, 11]. You speak the language of code, database architecture, and DevSecOps, but you also possess the business acumen and emotional intelligence to manage client expectations and steer a technical team. You thrive in Agile environments, removing development roadblocks and fostering a collaborative, highly productive team culture.

What You’ll Do (Key Responsibilities)

  • Drive Software Delivery: Oversee the end-to-end planning, execution, and deployment of updates and enhancements to the critical tracking and reporting web portal.

  • Agile Orchestration: Facilitate sprints, backlog refinement, standups, and retrospective reviews for the software development team.

  • Mitigate Risk: Identify software-specific project risks, security vulnerabilities, and deployment hurdles, designing swift, effective mitigation plans.

  • Client Alignment: Align technical roadmaps with CBP/AMO strategic objectives, providing regular updates to the software technical lead and stakeholders.

What You Bring (Qualifications)

  • Experience: Minimum of 3 years of software development program or software project management experience.

  • Methodologies: Deep expertise in Agile/Scrum and DevSecOps frameworks, with proficiency in tracking tools such as JIRA and Confluence.

  • Education: Bachelor’s degree preferred.

  • Clearance: Ability to obtain and maintain a federal background suitability check.

Why You’ll Love Working with Team Carney (Benefits & Perks)

When you join our team, you enjoy a robust suite of benefits tailored to support your “whole self”:

  • Comprehensive Health: Competitive medical, dental, and vision options (BCBS CareFirst), plus HSA and FSA.

  • Financial Protection: 401(k) with corporate match, and fully paid life and disability insurance.

  • Work-Life Harmony: Generous PTO, 11 paid federal holidays, and 6 weeks of fully paid parental leave.

  • Professional & Personal Growth: Up to $5,000 annually in tuition assistance or student loan repayment, plus $200/year “Get Out and Learn” and $200/year “Get Out and Run” micro-benefits.

EEO/Veteran/Disabled

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