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Operations Senior Manager, Risk and Insurance at Keller Executive Search International

Leads enterprise risk management across Americas operations, manages ISO 31000 frameworks, maintains risk dashboards, and coordinates global insurance programs for industrial company.

Senior Hybrid Posted about 20 hours ago RemoteFirstJobs Product
What this role involves

A global leader in commercial explosives and blasting technology, with operations across several continents is looking for a Senior Manager Risk & Insurance for their Salt Lake City HQ.

The Role

A newly created corporate position reporting to the VP of Risk and Insurance Global. Based in Salt Lake City and embedded within the Americas leadership team, the Senior Manager will lead enterprise risk management across the Americas (U.S., Canada, Mexico) while contributing to the global risk program, including collaboration with the corporate team abroad.

Responsibilities

  • Apply ISO 31000 methodology across business functions including operations, supply chain, finance, legal, and HR

  • Facilitate risk assessments and maintain risk registers, dashboards, and reporting for senior leadership

  • Identify and monitor critical controls for material operational hazards in a high-hazard industrial environment

  • Build trusted relationships with Americas leadership and serve as a collaborative bridge between the global corporate center and the regional team

  • Support the global insurance program through U.S. broker/insurer liaison and exposure analysis

  • Develop and maintain risk registers, risk dashboards, and risk reporting for senior leadership and governance forums

  • Support loss scenario and exposure analysis to inform both risk mitigation strategy and insurance decisions

  • Bachelor’s degree in engineering, science, or risk management; technical degrees preferred

  • RIMS-CRMP, IRM, or PMI-RMP certification

  • 10+ years in enterprise risk management or operational risk within complex industrial environments

  • Hands-on experience with ISO 31000 or equivalent ERM frameworks applied across multiple business functions

  • Background in nuclear, oil and gas, or mining sectors

  • The ability to influence senior stakeholders and navigate a multicultural, matrixed organization

  • Spanish language skills a plus

  • Able to travel to U.S., Canadian, and Mexican sites with an annual trip to Brisbane

Location:

  • This is a hybrid role with 3 days in the office per week required.

  • Base salary of $140,000- $160,000 commensurate with experience

  • Medical, dental, and vision insurance

  • HSA with company contributions

  • 401(k)

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.

Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.

Privacy and Pay Equity:

  • California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at www.kellerexecutivesearch.com.
  • Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
  • Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information:

  • Rhode Island: We do not request or require salary history from applicants.
  • Connecticut: We provide wage range information upon request or before discussing compensation.
  • New Jersey: We do not inquire about salary history unless voluntarily disclosed.

Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.

Use of Artificial Intelligence in Recruitment

Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles.

Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.

Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes.

To learn more about the firm and about our candidate services - please visit

Executive Recruiters and Headhunters Salt Lake City: Executive Search, Recruitment, and Staffing Services Utah

Read the full description
Support Executive IT Support at PagerDuty

Provides white-glove Tier 3+ technical support and proactive IT partnership to the CEO and senior leadership team across multiple locations and time zones.

Senior Hybrid Posted about 20 hours ago RemoteFirstJobs Product
What this role involves

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

ABOUT PAGERDUTY

PagerDuty is the AI-driven Operations Cloud trusted by over half of the Fortune 500 and nearly 70% of the Fortune 100 to keep their critical systems running smoothly. What started with three Amazon developers in 2009 has grown into a vibrant global community of 1,200+ Dutonians across five continents. We are engineers, designers, operators, and builders who believe in doing meaningful work that has real impact. We are a Great Place to Work certified organization and consistently recognized for excellence in both technology and culture.

At PagerDuty, every role has a purpose. We move fast, champion our customers, and run together - guided by five core values: Champion the Customer, Run Together, Ack & Own, Take the Lead, and Bring Your Self. If you thrive in an environment where technology problems are solved before anyone notices them, and where your craft directly enables the leaders driving company strategy, you might be our next Dutonian.

THE OPPORTUNITY

PagerDuty is looking for an Executive IT Support Engineer to join our IT Operations team. In this critical, high-impact position, you will act as the primary technology partner for our CEO and Senior Leadership Team (SLT), providing Tier 3+ white-glove service. Your mission is to ensure flawless, continuous technology operations for our executives, whether they are at our San Francisco headquarters, traveling for board meetings and earnings calls, or working from various home environments across global time zones.

In this role, you are far more than a support resource; you are a proactive partner and trusted advisor tasked with anticipating points of failure before they impact productivity. You will take full end-to-end accountability for the technology ecosystem within the Office of the CEO, maintaining the highest levels of discretion and a calm presence. By blending Tier 3+ technical expertise with a service-oriented mindset, you will ensure that technology remains seamless for our executive leaders.

Based in our San Francisco office, this position requires an onsite presence four days a week, with the flexibility for travel to provide mobile support to the executive leadership team as needed.

KEY RESPONSIBILITIES

Executive Technology Ownership

  • Provide Tier 3+ white-glove technical support to the CEO, C-Suite, SLT, and Executive Assistants - ensuring prompt, seamless resolution of hardware, software, connectivity, and AV issues.
  • Take full end-to-end accountability for the technology experience across office, home, and mobile environments for the Office of the CEO.
  • Proactively monitor systems, anticipate points of failure - especially during critical business cycles and travel schedules - and resolve issues before they surface.
  • Build and maintain detailed technical run-books and travel-ready “Go-Kits” so that executive support remains consistent and predictable regardless of location or time zone.

Meeting Reliability & AV Operations

  • Own the “success of the session” - conduct rigorous pre-flight AV testing and manage complex hybrid meeting configurations for board meetings, earnings calls, all-hands events, and keynote presentations.
  • Provide real-time, on-site technical presence during high-stakes executive meetings and events.

AI & Productivity Tools

  • Collaborate with IT and the wider Technology group to implement and refine AI-driven tools and agentic platforms customized for executive requirements.
  • Support the automation of standard executive processes and enhance senior-level decision-making through the use of intelligent technology solutions.

Technical Operations

  • Provision, manage, and sustain macOS and Windows environments, utilizing JAMF and Intune Autopilot for executive-level device deployment.
  • Manage and assist with enterprise SaaS ecosystems, including Google Workspace,  Microsoft 365, Slack, Zoom, Okta, and associated platforms.
  • Oversee IT hardware assets, manage procurement, and ensure the swift repair or replacement of equipment.

Identity, Security & Access

  • Manage executive identity and access - balancing high-security requirements with low-friction daily workflows, troubleshooting authentication issues, and ensuring Okta and MS Entra best practices are maintained.
  • Enforce IT security policies and best practices across all executive-managed devices and accounts.
  • Execute timely employee onboarding and offboarding, including provisioning and de-provisioning of devices, accounts, and access.

Service Management & Collaboration

  • Use JIRA Service Management to triage, acknowledge, and resolve tickets in alignment with aggressive SLA standards appropriate for executive-level support.
  • Collaborate with IT Operations globally (EMEA, APAC, LATAM, USA) on projects, platform rollouts, and process improvements.
  • Participate in infrastructure upgrade cycles, technology refresh programs, and IT-wide initiatives.

WHAT YOU’LL BRING

Required Experience & Skills

  • 5+ years of IT support experience, including a minimum of 3 years providing white-glove, dedicated support to C-Suite executives or senior leadership in a fast-paced technology environment.
  • Advanced expertise in macOS as the primary platform, with solid Windows proficiency in enterprise environments.
  • Deep hands-on knowledge of MDM platforms (JAMF and Intune),  Zoom A/V hardware, and complex networking environments.
  • Strong proficiency administering enterprise SaaS applications - Google Workspace, Microsoft 365, Slack, Okta, and other productivity platforms.
  • Solid grounding in networking fundamentals: DNS, DHCP, VPNs, VLANs, and firewall configurations.
  • Demonstrated track record of proactive maintenance, detailed documentation, and disciplined follow-through.
  • Exceptional interpersonal skills - calm under pressure, decisive, and highly discreet. You understand the nuances of operating with the Office of the CEO.
  • Strong organizational skills and the ability to manage multiple, competing priorities in a globally distributed, fast-paced environment.
  • Knowledge of IT security best practices and ITIL principles.

Bonus If You Have

  • Experience deploying or optimizing AI productivity tools and agentic platforms for executive or high-profile users.
  • Demonstrated success mentoring junior IT staff, managing escalations, and improving Helpdesk workflows through automation and process optimization.
  • Bachelor’s degree in Information Technology or a related field.
  • Relevant certifications: Apple, JAMF, CompTIA A+, Network+, ITIL, or equivalent vendor-specific credentials.
  • Flexibility and availability to provide on-call support during critical business cycles (earnings, board meetings, major launches).

WHY PAGERDUTY

At PagerDuty, you’ll do career-defining work that matters. Here’s what being a Dutonian means:

  • High visibility and direct impact - you’ll support the leaders driving PagerDuty’s global strategy and execution.
  • Competitive pay so you share in the company’s success.
  • Comprehensive medical coverage starting on day one.
  • Generous paid time off, dedicated Wellness days, and parental leave.
  • Career and leadership development programs designed to help you grow.
  • An award-winning culture: Great Place to Work certified™, Fortune’s Best Workplace in Technology, and more.
  • A flexible, open environment where bringing your full self to work is not just welcome - it’s expected.

Salary Range: $95,000 - $144,100

Hesitant to apply?

We encourage you to submit your resume even if you don’t meet every requirement. We value potential and consider each candidate’s full professional story. Whether you’re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty’s Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

Read the full description
Finance Treasury Manager at Crypto.com

Treasury Manager designs automated financial workflows, analyzes blockchain and financial data, and integrates AI models to optimize treasury operations and support strategic decision-making.

Senior Hybrid Posted about 20 hours ago RemoteFirstJobs Product
What this role involves

The F&A team comprises multiple functions from Financials Control & Business Performance Management, Procurement, Digital Transformation, Tax, Treasury and Operations. Together, the team optimizes our global finance initiatives and enjoys being detailed-oriented while multitasking across various exciting project scopes

Responsibilities

  • Design and develop automated workflows and solutions to streamline repetitive financial tasks and boost efficiency
  • Analyze blockchain & financial data and identify trends to support strategic decisions
  • Collaborate with cross-functional teams including Engineering, Products etc. to develop or refine tech-driven financial solutions
  • Prepare reports and dashboards using tools like Excel, SQL, or Python to visualize insights
  • Integrate AI models into business processes, ensuring practical application and measurable outcomes
  • Communicate initiative progress and results to senior leadership, focusing on business value and strategic alignment

Requirements

  • Bachelor’s degree in Finance, Accounting, Economics, or related disciplines
  • 7 years + of experience in data analytics, automation, or advanced data solutions
  • Solid experience in ETL processes and BI tools (e.g., Tableau, Power BI, etc.)
  • Excellent proficiency in writing complex SQL and complicated business data logic
  • Solid understanding of financial products and markets
  • Good knowledge of FinTech trends like Blockchain, Digital Payments, and AI in Finance
  • Strong communication and stakeholder management skills
  • Detail-oriented with the ability to manage multiple high-priority projects in a high-growth environment
  • Passionate about Crypto and the growth of digital assets
  • Excellent command of spoken and written English

#LI-CW1

#LI-Hybrid

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us - our internal mobility program offers employees a new scope.

Work Perks: crypto.com visa card provided upon joining

Are you ready to kickstart your future with us?

Benefits

Competitive salary

Attractive annual leave entitlement including: birthday, work anniversary

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Work Perks: crypto.com visa card provided upon joining

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com:

Founded in 2016, Crypto.com serves more than 150 million customers and is the world’s fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com.

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Please note that only shortlisted candidates will be contacted.

We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.

Read the full description
Engineer Senior Software Engineer II at Instacart

Senior engineer designs and ships scalable data-intensive systems, mentors junior engineers, and drives cross-team technical execution for Instacart's advertising and data collaboration platform.

Senior Hybrid Posted about 20 hours ago RemoteFirstJobs Product
What this role involves

We’re transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

The Ads DSE team builds the core capabilities that power Instacart’s off-platform advertising, secure data collaboration (cleanrooms), automated taxonomy management, and their associated platform foundations. We are hiring a Senior Engineer II (L6) to co-own the technical roadmap, modernize our data solutions infrastructure, scale off-platform integrations and measurement capabilities, extend our cleanroom collaboration capabilities, and automate taxonomy change management workflows. This role is pivotal for cross-team collaboration, developer productivity, and AI-driven development initiatives.

You are a senior technical leader who designs and ships scalable, data‑intensive systems; drives cross‑team execution; and raises engineering standards. You’ll partner closely with Product, Data Science, Data Platform, and Governance teams to build reusable abstractions and deliver high‑impact features across our pillars: Off‑platform, Data collaboration (cleanrooms), Ads Taxonomy, Platform, and New Initiatives (AI). You will mentor L4/L5 engineers, act as an IC tech lead (no direct reports), and help define a future on‑call model and SLOs.

About the Job

  • Technical leadership and roadmap

    • Lead architecture for reusable, scalable systems across off‑platform workflows, cleanrooms, taxonomy automation, and the Ads Data Solutions Platform.
    • Evolve core abstractions, testing, CI/CD, observability, and cost efficiency; proactively drive modernization.
    • Propose and drive initiatives on behalf of engineering management; align stakeholders and manage dependencies.
  • Pillar execution

    • Off‑platform: expand and harden integrations with external advertising platforms; design privacy-forward activation and identity workflows; reduce reliance on third-party intermediaries; and build measurement ingestion pipelines for performance signals such as reach, frequency, and conversions.
    • Data collaboration (cleanrooms): extend our cleanroom orchestration and governance tooling (multi-cleanroom support, policy enforcement), develop reusable query templates and partner configurations, optimize pipelines for cost and performance, and scale secure data collaboration deployment and management.
    • Ads Taxonomy: lead intake automation (UI + backend) and release workflow improvements to reduce manual effort and cycle time.
    • Platform: assist with platform modernization and developer tooling improvements; contribute to an on‑call/SLO strategy as we mature operations.
  • AI‑first engineering

    • Use AI‑assisted tools daily for design, coding, tests, and docs; define team prompt patterns and workflows; identify AI opportunities in internal tools and ops.
  • Product quality, privacy, and security

    • Translate ambiguous requirements into pragmatic phases (POC, pilot, production) with clear SLAs/SLOs.
    • Champion security‑by‑design, data governance, and privacy compliance (e.g., GDPR/CCPA) across pipelines.
  • Mentorship and collaboration

    • Mentor engineers up to L5; set code quality and review standards.
    • Build cross‑team partnerships (Ads Manager, Measurement Science, Data Platform, Privacy/Legal, and external platforms).

About You

Minimum Qualifications

  • Proven senior‑level impact

    • 8+ years of software engineering experience (typically 10+ for this level) delivering and operating large‑scale backend/data systems; led cross‑team projects and architectural decisions.
  • Backend and data engineering

    • Strong in Python and one of Ruby or Go; services/APIs (REST/gRPC); integrations with third‑party APIs (e.g., Meta, Google, The Trade Desk).
    • Data pipelines with DBT and Airflow; Spark/Databricks; advanced SQL and performance tuning.
    • Snowflake and AWS experience; cost‑aware design; workflow orchestration (e.g., Temporal) and event‑driven patterns.
  • Ads/cleanrooms/privacy

    • Experience with ad‑tech/programmatic and measurement integrations; cleanrooms (Snowflake DCR, shares/listings); identity/matching (UID2, RampID) and deconfliction.
    • Working knowledge of privacy and compliance practices (GDPR/CCPA) in data workflows.
  • Platform excellence

    • CI/CD, containers, test strategy; observability (metrics/logs/tracing) with tools like Datadog; incident readiness and SLO thinking.
  • AI fluency (must‑have)

    • Demonstrated, recent hands-on use of AI‑assisted development tools (e.g., GitHub Copilot, Cursor, OpenAI‑based assistants) to improve speed and quality.
    • Experience defining reusable prompts/workflows for team use and contributing to AI‑enabled internal tools or automation.
    • Ability to evaluate when to apply AI vs. deterministic systems; familiarity with evaluation, guardrails, and security/privacy implications in AI usage.
  • Collaboration and communication

    • Clear technical writing; stakeholder management; ability to drive consensus and unblock execution.

Preferred Qualifications

  • Direct experience with UID2/TTD integrations, Roku/Pubmatic/NBCU, or Meta Advanced Analytics/Google ADH pipelines.
  • Catalog/taxonomy, entity lineage, or custom hierarchy systems.
  • Snowflake governance patterns, partner data collaboration at scale.
  • Vendor/partner management and external API certification programs.
  • Building AI‑powered internal tools (e.g., Slackbots, data assistants).

Why this role is a great opportunity….

  • Lead foundational, high‑visibility initiatives and translate them into measurable impact on revenue, efficiency, and partner adoption.
  • Co‑own the technical roadmap with scope to define abstractions, standards, and AI‑first workflows across multiple pillars.
  • Ship impactful features end‑to‑end: direct UID2 activation, Share Manager extensions, taxonomy intake automation, and platform modernization.
  • Collaborate with strong cross‑functional partners and enjoy occasional trips to our Toronto office to connect with the broader engineering community.
  • Help define our future on‑call model and operational excellence standards as we scale.

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For Canadian based candidates, the base pay ranges for a successful candidate are listed below.

CAN

$196,000—$207,000 USD

Read the full description
Engineer Senior Mobile Developer / Application Owner React Native at Formlabs

Designs, builds, and owns mobile applications using React Native while making foundational technical decisions and collaborating across product and engineering teams.

Senior Hybrid Posted about 20 hours ago RemoteFirstJobs Product
What this role involves

Do you want to change how the world creates?

At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.

Founded in Boston in 2011, and reaching unicorn status in 2018, Formlabs is nowvalued at 2Bn dollars and is one of the leading 3D printer manufacturers in the world. In the Budapest office we are seeking a seasoned Mobile Developer who will define and build mobile applications that transform how users manage, track, and engage with their 3D printers.

The Job:

  • Build and deliver brand new mobile application(s)
  • Guide foundational technical decisions
  • Apply modern software design processes, tools, and testing methodologies to deliver robust, high-quality software
  • ​​Write highly maintainable and well-tested code while developing features end-to-end
  • Contribute to improving the architecture and code quality of the application
  • You will work closely with experienced product managers, to implement and launch features that address the needs of our customers

You:

  • Bsc degree or equivalent in Computer Science
  • 5+ years of professional mobile application development, React Native experience
  • Hands-on experience with both native (iOS/Android) and cross-platform( React Native) development
  • High degree of autonomy with the ability to make complex product and architectural decisions—and confidently communicate and justify them to leadership
  • Excellent collaboration skills and ability to work effectively across departments (e.g., Product, Design, Cloud, Hardware, QA)
  • Have a portfolio of captivating and relevant reference projects of delivered mobile applications

Bonus Skills:

  • Passion for 3D printing and emerging technologies
  • Experience in a fast-growing startup environment

We Offer:

  • Hybrid work
  • Catered lunch at the office 3 days per week
  • Private health insurance with Medicare (Blue package + hospital coverage)
  • A monthly or quarterly public transportation pass for Budapest
  • Shares in the company (we’re a double unicorn company!)
  • Free beverages and snacks at the office
  • All You Can Move sports pass with 7000 HUF monthly allowance
  • Free 3D prints
  • An inclusive, dog-friendly office with diverse and inspiring colleagues
  • Development opportunities both in-house and off-site
  • Fun team events

We build amazing things. Come join us!

We are an equal opportunity employer and value diversity in our company.  We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Even if you don’t check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

Your personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at  privacy@formlabs.com.

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Support Customer Success Manager Enterprise at Heidi

Manages end-to-end customer lifecycle for enterprise healthcare clients, driving adoption and expansion of AI care platform across multi-site organizations.

Senior Hybrid Posted 2 days ago RemoteFirstJobs Product
What this role involves

Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals, supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The Role

We’re hiring a strategic and commercially astute Enterprise Customer Success Manager to lead the end-to-end lifecycle for our most complex and valuable customers.

Based in Sydney, Melbourne, New York, or London, you’ll own a portfolio of 3 to 6 large hospital systems, health networks, and strategic healthcare organisations (250+ users each), serving as a trusted strategic partner who shapes deployment strategy, drives measurable clinical and operational outcomes, and expands Heidi’s footprint across multi-site enterprises.

This is a senior role. You’ll work closely with Implementation Specialists and Account Executives from pre-sales through to long-term value realisation, balancing strategic partnership with hands-on execution.

What you will do

  • Own the enterprise lifecycle: Lead the full customer relationship from pre-sales scoping and pilot design through implementation, adoption, expansion, and renewal. Build success plans that map customer goals to measurable clinical and operational outcomes.

  • Build executive partnerships: Earn trusted, long-term relationships across C-suite (CIO, CMO, COO, CEO), clinical leadership, IT, and operations. Tailor your engagement to what each stakeholder cares about.

  • Lead multi-site rollouts: Drive sophisticated implementations with formal governance, detailed plans, and cross-functional coordination. Manage workflow change through structured reinforcement: training waves, competency assessments, and coaching.

  • Engage in pre-sales and pilots: Work alongside Account Executives and Implementation Specialists to shape deployment strategy, scope pilots for success, and run customer-facing demos when needed.

  • Translate data into action: Synthesise enterprise usage and outcome metrics into clear narratives. Adjust depth and style for IT, ops, and exec audiences. Use data to decide where to intensify training, redesign workflow, or expand.

  • Own commercial outcomes: Lead renewal conversations with strong value narratives. Identify and execute expansion opportunities backed by adoption maturity and outcome data. Partner with AEs to close.

  • Prove value: Build evaluation frameworks for pilots and rollouts grounded in clinical and operational KPIs. Use outcome data to shape multi-year value narratives that strengthen commercial positioning.

  • Orchestrate cross-functionally: Provide concise, complete context to Product, Engineering, Implementation, GTM, and Support. Surface risk early, drive decisions during ambiguity.

  • Shape the playbook: Contribute to the frameworks, tools, and ways of working that turn complex enterprise programmes into scalable, repeatable rollouts.

What we will look for

  • Experience: 5+ years in SaaS customer success or client-facing roles, with at least 3 years managing enterprise accounts (250+ users, high-value ARR).

  • Full-lifecycle ownership: Proven track record across scoping, implementation, adoption, expansion, and renewal in complex enterprise environments.

  • Executive presence: Builds trusted relationships with C-suite, clinical leaders, and technical stakeholders. Earns credibility quickly.

  • Change management: Experience leading multi-site rollouts that drive genuine behaviour change and sustained adoption.

  • Commercial acumen: Strong on expansion, complex renewals, and contributing to NRR and portfolio growth.

  • Data-driven: Translates usage patterns and outcomes into strategic insights for customers and internal teams.

  • Communication range: Adapts depth and style fluently from frontline clinicians to board-level executives.

  • Pre-sales comfort: Willing and able to scope deals, design pilots, and run demos alongside Sales.

  • Healthcare a bonus: Familiarity with clinical workflows, hospital systems, or large health networks helps you ramp faster.

The Way We Work

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us

  • Flexible hybrid working, with 3 days in the office

  • Monthly $150 AUD benefit to invest in your physical and mental wellbeing

  • Recharge Days after major milestones and busy periods

  • A generous personal development budget of $1000 AUD per annum

  • Become an owner, with shares (equity) in the company, if Heidi wins, we all win

  • A one-time home office setup contribution

  • 26 weeks paid parental leave for primary carers, 18 weeks for secondary carers

  • A fertility support benefit of $10,000 AUD covering IVF, egg freezing or sperm freezing

  • 10 days per year dedicated to supporting clinicians in maintaining accreditation

  • The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

  • If you have an impact quickly, the opportunity to fast track your startup career!

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We’re proud to be an equal opportunity employer and welcome all applicants as we’re committed to promoting a culture of opportunity for all.

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Operations Regional Market Engineering Manager at Millennium Radio Group, LLC

Oversees technical operations and FCC compliance across multiple radio broadcast stations, managing infrastructure, equipment performance, and on-call emergency response.

Senior Hybrid Posted 2 days ago RemoteFirstJobs Product
What this role involves

Regional Market Engineering Manager - Cheyenne

*This is a hybrid position that involves travel, after-hours and weekend work, and on-call availability as required. You will be supporting our Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie markets. *

About Townsquare Media:

Townsquare is a media, entertainment, and digital marketing solutions company dedicated to serving small and mid-sized markets across the U.S. We own and operate 354 radio stations and more than 400 local websites across 74 markets—including trusted Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie stations.

We combine the power of local media with best-in-class digital solutions to help businesses grow—offering everything from broadcast and digital advertising to SEO, web design, and programmatic marketing.

The Regional Market Engineering Manager Opportunity:

Townsquare Media is looking for a Market Engineering Manager to oversee our multi-station broadcast radio facility in the Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie markets.

This position serves as the sole technical authority for market-level engineering operations and is responsible for the planning, analysis, and independent decision-making that governs broadcast continuity, FCC compliance, and infrastructure strategy across all assigned stations. The Market Engineering Manager exercises independent judgment on matters that directly affect station revenue, regulatory standing, and operational performance, and will personally perform technical work when operational circumstances require.

Essential Functions:

The following duties are essential functions of this position. The ability to perform each of these functions, with or without reasonable accommodation, is a condition of employment.

Independent Judgment and Decision-Making

  • Exercise independent judgment to assess, prioritize, and resolve technical failures affecting station broadcast continuity, including real-time decisions during on-air emergencies where delays directly impact revenue and regulatory standing
  • Evaluate equipment performance and determine appropriate corrective action, including the authority to take systems offline, reroute signals, or authorize emergency repairs without prior approval when broadcast continuity is at risk
  • Ability and willingness to serve as Chief Operator under FCC rules, with independent authority to ensure station compliance with all applicable technical regulations
  • Conduct root cause analysis of equipment failures and develop technical solutions to prevent recurrence
  • Evaluate and optimize broadcast transmission infrastructure and technical systems to ensure operational continuity and regulatory compliance
  • Develop technical operating standards for market engineering operations
  • Develop and recommend capital expenditure plans for infrastructure upgrades, including vendor evaluation, budget proposals, and cost-benefit analysis for executive approval
  • Evaluate and select vendors and contractors for engineering projects and maintenance

Technical Operations

  • Inspect, diagnose, repair, and maintain all broadcast radio station equipment, including transmitters, antennas, satellite downlinks, automation systems, studio equipment, remote equipment, generators, telephone systems, and related equipment
  • Install and maintain AoIP and automation systems (Zetta and Wheatstone experience preferred)
  • Maintain and troubleshoot AM directional antenna systems
  • Maintain EAS systems, logging compliance, and related equipment
  • Maintain personal computers, servers, printers, and software; perform updates as needed
  • Install and maintain LAN systems
  • Ensure compliance with all Company Engineering and Information Technology practices

Travel and Emergency Response

  • Maintain a valid driver’s license and reliable transportation
  • Drive independently to multiple transmitter sites across assigned markets, including remote locations
  • Respond to emergency equipment failures on short notice, including after hours and weekends; this role requires on-call availability reflecting the position’s independent authority over broadcast operations
  • Travel between sites safely and efficiently, navigating to locations without assistance

Cognitive and Communication Requirements

  • Read and interpret technical documents, safety rules, operating and maintenance instructions, schematics, and procedure manuals
  • Follow detailed verbal and written instructions accurately and retain information necessary to complete tasks
  • Identify and differentiate between multiple transmitters, equipment components, and site locations
  • Diagnose equipment issues and make real-time decisions to restore broadcast operations
  • Write routine reports, technical documentation, and correspondence
  • Communicate effectively with programming staff, management, and other employees to achieve operational goals
  • Interface with the Senior Vice President of Engineering, Senior Vice President of
  • Information Technology, and other Corporate Technical Staff to ensure current guidance and best practices are followed

Safety and Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Follow all safety protocols for working with high-voltage equipment and at tower sites
  • Maintain situational awareness to prevent falls and injuries
  • Climb ladders and work at heights
  • Work in varying weather conditions and outdoor environments
  • Frequently stand, walk, sit, use hands to handle or feel, reach with hands and arms, and talk or hear
  • Occasionally climb, balance, stoop, kneel, crouch, or crawl
  • Frequently lift and/or move up to 10 pounds; occasionally lift and/or move up to 50 pounds
  • Maintain close visual acuity to prepare and analyze data and figures, view a computer terminal, read extensively, inspect small defects and parts, operate machines, and use measurement devices

Qualifications:

Required

  • Five or more years of progressively responsible broadcast engineering experience, or an equivalent combination of education and experience
  • Demonstrated ability to exercise independent technical judgment in high-pressure, time-sensitive environments
  • Proficiency with Microsoft Windows, Microsoft Office, networking concepts, computer hardware, and wireless/handheld devices
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret instructions furnished in written, oral, diagram, or schedule form

Preferred

  • SBE certification or computer-related certification
  • Experience with Zetta and Wheatstone systems

Benefits:

  • 3 weeks of PTO (+ 9 paid holidays)
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Casual, high-energy work environment
  • Opportunity for upward mobility
  • Company provided laptop
  • Competitive salary + bonus program
  • Company discounts
  • Pet Insurance
  • Time off for volunteering
  • And much more…

Disclaimer:

This job description should not be construed to imply that these requirements are the exclusive standards of the position. The incumbent will follow any other instructions and perform any other related duties as may be required by the supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Us:

Townsquare is a community-focused digital media, digital marketing solutions and radio company focused outside the Top 50 markets in the U.S. Our assets include Townsquare Interactive, a digital marketing services subscription business providing web sites, search engine optimization, social platforms and online reputation management for approximately 21,900 SMBs; Townsquare IGNITE, a proprietary digital programmatic advertising technology with an in-house demand and data management platform; and Townsquare Media, our portfolio of 357 local terrestrial radio stations in 74 cities with corresponding local news and entertainment websites and apps including legendary brands such as WYRK.com, WJON.com, and NJ101.5.com, along with a network of national music brands including XXLmag.com, TasteofCountry.com, UltimateClassicRock.com and Loudwire.com.

TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media’s employees to perform their job duties may result in discipline up to and including discharge.

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Project Management Senior Civil Engineer - Nuclear Civil Detailing & Replication at Assystem

Lead technical oversight of civil detailing contract delivery, coordinate engineering teams, manage stakeholder interfaces, and ensure compliance with project standards on nuclear infrastructure projects.

Senior Hybrid Posted 2 days ago RemoteFirstJobs Product
What this role involves

Company Description

⚡️💡 About Assystem

Today, Assystem is among the top three independent nuclear engineering firms worldwide. With over 60 years of experience in highly regulated sectors, the group supports public and industrial stakeholders in the execution of complex and strategic nuclear infrastructure projects, subject to high safety and security requirements.

Assystem mobilizes 8,000 experts in 13 countries and intervenes across the entire project lifecycle, in engineering, project management and digital solutions.

🤝 Why Join the Community of Switchers?

Join your future team supporting one of the UK’s most significant nuclear infrastructure programmes, helping drive intelligent replication and civil detailing delivery across complex reinforced concrete structures.

You will work closely with civil engineers, detailers, project management and client stakeholders, ensuring technical consistency, configuration control and compliant delivery throughout the project lifecycle.

Some of thee benefits include:

🏡 Hybrid Working Opportunity

🕒 Flexible working hours

🛡️ Market Leading Pension scheme (8% company contribution / 4% personal contribution)

💼 Professional fees covered fully

💰 Employee referral scheme

🤒 Competitive Sick Pay - Support when you need it

🏥 Income Protection & 3x Salary Death-in-Service Cover

📞 24⁄7 Employee Support Line - Mental health, financial & legal help

… and more

Job Description

This is a hybrid role, with candidates considered within commutable distance of Bristol or open to supported relocation.

Your role will include:

  • Lead technical oversight across civil detailing contract delivery activities
  • Coordinate technical leads reviewing detailing and construction deliverables regularly
  • Manage technical interfaces between detailers, project teams and stakeholders
  • Support tender evaluations and technical assessment of supplier submissions
  • Chair technical workshops, coordination meetings and collaborative review sessions
  • Ensure compliance with project standards and replication principles throughout
  • Support configuration management and technical change control processes effectively
  • Escalate technical risks, programme deviations and potential non-conformances appropriately
  • Review design risks and support CDM compliance activities consistently
  • Produce technical reports supporting project governance and delivery oversight

Qualifications

🛠️ Nuclear experience is not essential, but is of course welcome. If you have worked within a highly regulated environment, your skills and approach are highly transferable and of strong interest to us.

We also recognise that the perfect candidate rarely exists. If you feel you meet around 80% of the criteria and are motivated to develop further, we would strongly encourage you to apply.

  • Degree qualified in Civil Engineering or similar discipline
  • Experience within regulated engineering or infrastructure project environments
  • Knowledge of civil detailing and reinforced concrete delivery processes
  • Understanding of engineering design review and technical governance activities
  • Experience coordinating technical stakeholders across complex delivery programmes
  • Familiarity with configuration management and change control processes
  • Knowledge of construction health and safety regulations and CDM
  • Experience reviewing technical documentation and supplier deliverables
  • RCC or nuclear civil engineering knowledge is advantageous
  • Strong communication and technical coordination skills across multidisciplinary teams

Additional Information

🌟 Why Apply?

Join Assystem and become a key player in delivering critical nuclear projects that shape the future of energy. Embrace this opportunity to excel in a dynamic environment where your expertise and leadership will drive global innovation.

🌟 Your Benefits Package

🏠 Hybrid Working – Flexibility to work from home and the office

🏖️ 25 Days Annual Leave + Bank Holidays

🔄 Buy & Sell Holiday – Make your time off work for you

💰 8% Company Pension Contributions

🛡️ Income Protection & 3x Salary Death-in-Service Cover

🤒 Competitive Sick Pay – Support when you need it

🏥 Healthcare Cash Plan – Claim back on dental, optical & more

💪 Free Digital Gym Access – Expert-led fitness classes

🎁 Exclusive Discounts – Restaurants, days out & top brands

📞 24⁄7 Employee Support Line – Mental health, financial & legal help

🚴 Cycle to Work Scheme – Save money & go green

💉 Free Flu Jabs & Eye Test Vouchers

🧾 Paid Professional Membership Fees

❤️ Volunteer Days – Make a difference on company time

Bring your unique contributions and help us shape the future.

NOTICE TO CANDIDATES ON RECRUITMENT FRAUD - We are committed to safeguarding candidates from fraudulent activity associated with our recruitment process. Please note that we will never offer specialist CV writing services, request payment or ask for sensitive personal information during the recruitment process.

We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future.

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Support Senior Customer Support Engineer at Collibra NV

Investigates complex customer-reported software issues, identifies root causes, and collaborates with engineering teams to resolve defects and improve platform observability.

Senior Hybrid Posted 2 days ago RemoteFirstJobs Product
What this role involves

Joining Collibra’s Customer Support team

Collibra is looking for a Senior Customer Support Engineer II to identify code defects in Collibra’s software platform based on your investigation of customer-reported problems. The Customer Support Team responds to customer issues, identifies the root cause and applies workarounds. Reporting to the Customer Support Manager, you will be part of a growing team of engineers focused on improving customer satisfaction.

As an engineer, you will focus on the edge cases, the “what if”. We need your knowledge to find the root causes and we need your experience and skill-set to resolve them.

This is a hybrid role based in our New York office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

Senior Customer Support Engineers at Collibra are responsible for

  • Analyzing complex customer issues to determine the root cause.
  • Improving observability by identifying logging and monitoring improvements and unblocking customers using our software.
  • Collaborating across Collibra’s Product Engineering teams to understand unclear functional requirements.

You have

  • Professional experience including the following:

    • 4+ years in a customer facing role, ideally in a SaaS environment
    • Analytical and methodical problem solving skills
    • Must have: Hands on experience with Linux as well as experience with relational and non-relational database/data sources (MySQL, PostgreSQL)
    • Experience troubleshooting web-based applications
    • Experience with Java and REST API
    • Experience working closely with software developers
  • Knowledge of certificates - SSL, SSO, PostgreSQL preferred.

  • Experience maintaining software running in production.

  • A bachelor’s degree or equivalent work experience is required.

  • This position is not eligible for visa sponsorship.

  • Because this role supports the US government, it is required that this candidate be a US citizen who resides on US soil.

You are

  • An investigator, excited by the challenge of looking for bugs and resolving them.
  • Focused on quality and knowledge of “how” something works, especially what to test in order to execute change with confidence.
  • Comfortable speaking and writing in English. We are a global team!
  • Willing to be on-call as part of our L3 on-call rotation for product releases and priority issues.
  • Motivated by the challenge of scaling a growing company.
  • Collaborative - we work cross functionally with many other teams.

Reporting to Collibra’s Manager, Customer Support your measures of success are

  • Within your first month, you will gain an understanding of the Collibra application ecosystem, our personas and the most common user workflows associated with them.
  • Within your third month, you will be an active member of our team, and be comfortable investigating issues on your own.
  • Within your sixth month, you will be interacting with other engineering teams to discuss improvements. You will have a broad understanding of the use cases our application provides and detailed understanding in some of the more complex parts of the system.

Compensation for this role

The standard base salary range for this position is $116,000.00 - $145,000.00 per year. This position is not eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.

In addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more.

Benefits at Collibra

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits.

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.

At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.

Read the full description
Operations Regional Market Engineering Manager at Millennium Radio Group, LLC

Oversees broadcast radio facility engineering operations across multiple markets, ensuring FCC compliance, infrastructure strategy, and 24/7 station continuity.

Senior Hybrid Posted 2 days ago RemoteFirstJobs Product
What this role involves

Regional Market Engineering Manager - Casper

*This is a hybrid position that involves travel, after-hours and weekend work, and on-call availability as required. You will be supporting our Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie markets. *

About Townsquare Media:

Townsquare is a media, entertainment, and digital marketing solutions company dedicated to serving small and mid-sized markets across the U.S. We own and operate 354 radio stations and more than 400 local websites across 74 markets—including trusted Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie stations.

We combine the power of local media with best-in-class digital solutions to help businesses grow—offering everything from broadcast and digital advertising to SEO, web design, and programmatic marketing.

The Regional Market Engineering Manager Opportunity:

Townsquare Media is looking for a Market Engineering Manager to oversee our multi-station broadcast radio facility in the Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie markets.

This position serves as the sole technical authority for market-level engineering operations and is responsible for the planning, analysis, and independent decision-making that governs broadcast continuity, FCC compliance, and infrastructure strategy across all assigned stations. The Market Engineering Manager exercises independent judgment on matters that directly affect station revenue, regulatory standing, and operational performance, and will personally perform technical work when operational circumstances require.

Essential Functions:

The following duties are essential functions of this position. The ability to perform each of these functions, with or without reasonable accommodation, is a condition of employment.

Independent Judgment and Decision-Making

  • Exercise independent judgment to assess, prioritize, and resolve technical failures affecting station broadcast continuity, including real-time decisions during on-air emergencies where delays directly impact revenue and regulatory standing
  • Evaluate equipment performance and determine appropriate corrective action, including the authority to take systems offline, reroute signals, or authorize emergency repairs without prior approval when broadcast continuity is at risk
  • Ability and willingness to serve as Chief Operator under FCC rules, with independent authority to ensure station compliance with all applicable technical regulations
  • Conduct root cause analysis of equipment failures and develop technical solutions to prevent recurrence
  • Evaluate and optimize broadcast transmission infrastructure and technical systems to ensure operational continuity and regulatory compliance
  • Develop technical operating standards for market engineering operations
  • Develop and recommend capital expenditure plans for infrastructure upgrades, including vendor evaluation, budget proposals, and cost-benefit analysis for executive approval
  • Evaluate and select vendors and contractors for engineering projects and maintenance

Technical Operations

  • Inspect, diagnose, repair, and maintain all broadcast radio station equipment, including transmitters, antennas, satellite downlinks, automation systems, studio equipment, remote equipment, generators, telephone systems, and related equipment
  • Install and maintain AoIP and automation systems (Zetta and Wheatstone experience preferred)
  • Maintain and troubleshoot AM directional antenna systems
  • Maintain EAS systems, logging compliance, and related equipment
  • Maintain personal computers, servers, printers, and software; perform updates as needed
  • Install and maintain LAN systems
  • Ensure compliance with all Company Engineering and Information Technology practices

Travel and Emergency Response

  • Maintain a valid driver’s license and reliable transportation
  • Drive independently to multiple transmitter sites across assigned markets, including remote locations
  • Respond to emergency equipment failures on short notice, including after hours and weekends; this role requires on-call availability reflecting the position’s independent authority over broadcast operations
  • Travel between sites safely and efficiently, navigating to locations without assistance

Cognitive and Communication Requirements

  • Read and interpret technical documents, safety rules, operating and maintenance instructions, schematics, and procedure manuals
  • Follow detailed verbal and written instructions accurately and retain information necessary to complete tasks
  • Identify and differentiate between multiple transmitters, equipment components, and site locations
  • Diagnose equipment issues and make real-time decisions to restore broadcast operations
  • Write routine reports, technical documentation, and correspondence
  • Communicate effectively with programming staff, management, and other employees to achieve operational goals
  • Interface with the Senior Vice President of Engineering, Senior Vice President of
  • Information Technology, and other Corporate Technical Staff to ensure current guidance and best practices are followed

Safety and Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Follow all safety protocols for working with high-voltage equipment and at tower sites
  • Maintain situational awareness to prevent falls and injuries
  • Climb ladders and work at heights
  • Work in varying weather conditions and outdoor environments
  • Frequently stand, walk, sit, use hands to handle or feel, reach with hands and arms, and talk or hear
  • Occasionally climb, balance, stoop, kneel, crouch, or crawl
  • Frequently lift and/or move up to 10 pounds; occasionally lift and/or move up to 50 pounds
  • Maintain close visual acuity to prepare and analyze data and figures, view a computer terminal, read extensively, inspect small defects and parts, operate machines, and use measurement devices

Qualifications:

Required

  • Five or more years of progressively responsible broadcast engineering experience, or an equivalent combination of education and experience
  • Demonstrated ability to exercise independent technical judgment in high-pressure, time-sensitive environments
  • Proficiency with Microsoft Windows, Microsoft Office, networking concepts, computer hardware, and wireless/handheld devices
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret instructions furnished in written, oral, diagram, or schedule form

Preferred

  • SBE certification or computer-related certification
  • Experience with Zetta and Wheatstone systems

Benefits:

  • 3 weeks of PTO (+ 9 paid holidays)
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Casual, high-energy work environment
  • Opportunity for upward mobility
  • Company provided laptop
  • Competitive salary + bonus program
  • Company discounts
  • Pet Insurance
  • Time off for volunteering
  • And much more…

Disclaimer:

This job description should not be construed to imply that these requirements are the exclusive standards of the position. The incumbent will follow any other instructions and perform any other related duties as may be required by the supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Us:

Townsquare is a community-focused digital media, digital marketing solutions and radio company focused outside the Top 50 markets in the U.S. Our assets include Townsquare Interactive, a digital marketing services subscription business providing web sites, search engine optimization, social platforms and online reputation management for approximately 21,900 SMBs; Townsquare IGNITE, a proprietary digital programmatic advertising technology with an in-house demand and data management platform; and Townsquare Media, our portfolio of 357 local terrestrial radio stations in 74 cities with corresponding local news and entertainment websites and apps including legendary brands such as WYRK.com, WJON.com, and NJ101.5.com, along with a network of national music brands including XXLmag.com, TasteofCountry.com, UltimateClassicRock.com and Loudwire.com.

TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media’s employees to perform their job duties may result in discipline up to and including discharge.

Read the full description
Operations Regional Market Engineering Manager at Millennium Radio Group, LLC

Oversees broadcast engineering operations across multiple radio stations, ensuring technical infrastructure, FCC compliance, and on-air continuity while managing multi-market facilities.

Senior Hybrid Posted 2 days ago RemoteFirstJobs Product
What this role involves

Regional Market Engineering Manager - Grand Junction

*This is a hybrid position that involves travel, after-hours and weekend work, and on-call availability as required. You will be supporting our Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie markets. *

About Townsquare Media:

Townsquare is a media, entertainment, and digital marketing solutions company dedicated to serving small and mid-sized markets across the U.S. We own and operate 354 radio stations and more than 400 local websites across 74 markets—including trusted Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie stations.

We combine the power of local media with best-in-class digital solutions to help businesses grow—offering everything from broadcast and digital advertising to SEO, web design, and programmatic marketing.

The Regional Market Engineering Manager Opportunity:

Townsquare Media is looking for a Market Engineering Manager to oversee our multi-station broadcast radio facility in the Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie markets.

This position serves as the sole technical authority for market-level engineering operations and is responsible for the planning, analysis, and independent decision-making that governs broadcast continuity, FCC compliance, and infrastructure strategy across all assigned stations. The Market Engineering Manager exercises independent judgment on matters that directly affect station revenue, regulatory standing, and operational performance, and will personally perform technical work when operational circumstances require.

Essential Functions:

The following duties are essential functions of this position. The ability to perform each of these functions, with or without reasonable accommodation, is a condition of employment.

Independent Judgment and Decision-Making

  • Exercise independent judgment to assess, prioritize, and resolve technical failures affecting station broadcast continuity, including real-time decisions during on-air emergencies where delays directly impact revenue and regulatory standing
  • Evaluate equipment performance and determine appropriate corrective action, including the authority to take systems offline, reroute signals, or authorize emergency repairs without prior approval when broadcast continuity is at risk
  • Ability and willingness to serve as Chief Operator under FCC rules, with independent authority to ensure station compliance with all applicable technical regulations
  • Conduct root cause analysis of equipment failures and develop technical solutions to prevent recurrence
  • Evaluate and optimize broadcast transmission infrastructure and technical systems to ensure operational continuity and regulatory compliance
  • Develop technical operating standards for market engineering operations
  • Develop and recommend capital expenditure plans for infrastructure upgrades, including vendor evaluation, budget proposals, and cost-benefit analysis for executive approval
  • Evaluate and select vendors and contractors for engineering projects and maintenance

Technical Operations

  • Inspect, diagnose, repair, and maintain all broadcast radio station equipment, including transmitters, antennas, satellite downlinks, automation systems, studio equipment, remote equipment, generators, telephone systems, and related equipment
  • Install and maintain AoIP and automation systems (Zetta and Wheatstone experience preferred)
  • Maintain and troubleshoot AM directional antenna systems
  • Maintain EAS systems, logging compliance, and related equipment
  • Maintain personal computers, servers, printers, and software; perform updates as needed
  • Install and maintain LAN systems
  • Ensure compliance with all Company Engineering and Information Technology practices

Travel and Emergency Response

  • Maintain a valid driver’s license and reliable transportation
  • Drive independently to multiple transmitter sites across assigned markets, including remote locations
  • Respond to emergency equipment failures on short notice, including after hours and weekends; this role requires on-call availability reflecting the position’s independent authority over broadcast operations
  • Travel between sites safely and efficiently, navigating to locations without assistance

Cognitive and Communication Requirements

  • Read and interpret technical documents, safety rules, operating and maintenance instructions, schematics, and procedure manuals
  • Follow detailed verbal and written instructions accurately and retain information necessary to complete tasks
  • Identify and differentiate between multiple transmitters, equipment components, and site locations
  • Diagnose equipment issues and make real-time decisions to restore broadcast operations
  • Write routine reports, technical documentation, and correspondence
  • Communicate effectively with programming staff, management, and other employees to achieve operational goals
  • Interface with the Senior Vice President of Engineering, Senior Vice President of
  • Information Technology, and other Corporate Technical Staff to ensure current guidance and best practices are followed

Safety and Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Follow all safety protocols for working with high-voltage equipment and at tower sites
  • Maintain situational awareness to prevent falls and injuries
  • Climb ladders and work at heights
  • Work in varying weather conditions and outdoor environments
  • Frequently stand, walk, sit, use hands to handle or feel, reach with hands and arms, and talk or hear
  • Occasionally climb, balance, stoop, kneel, crouch, or crawl
  • Frequently lift and/or move up to 10 pounds; occasionally lift and/or move up to 50 pounds
  • Maintain close visual acuity to prepare and analyze data and figures, view a computer terminal, read extensively, inspect small defects and parts, operate machines, and use measurement devices

Qualifications:

Required

  • Five or more years of progressively responsible broadcast engineering experience, or an equivalent combination of education and experience
  • Demonstrated ability to exercise independent technical judgment in high-pressure, time-sensitive environments
  • Proficiency with Microsoft Windows, Microsoft Office, networking concepts, computer hardware, and wireless/handheld devices
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret instructions furnished in written, oral, diagram, or schedule form

Preferred

  • SBE certification or computer-related certification
  • Experience with Zetta and Wheatstone systems

Benefits:

  • 3 weeks of PTO (+ 9 paid holidays)
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Casual, high-energy work environment
  • Opportunity for upward mobility
  • Company provided laptop
  • Competitive salary + bonus program
  • Company discounts
  • Pet Insurance
  • Time off for volunteering
  • And much more…

Disclaimer:

This job description should not be construed to imply that these requirements are the exclusive standards of the position. The incumbent will follow any other instructions and perform any other related duties as may be required by the supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Us:

Townsquare is a community-focused digital media, digital marketing solutions and radio company focused outside the Top 50 markets in the U.S. Our assets include Townsquare Interactive, a digital marketing services subscription business providing web sites, search engine optimization, social platforms and online reputation management for approximately 21,900 SMBs; Townsquare IGNITE, a proprietary digital programmatic advertising technology with an in-house demand and data management platform; and Townsquare Media, our portfolio of 357 local terrestrial radio stations in 74 cities with corresponding local news and entertainment websites and apps including legendary brands such as WYRK.com, WJON.com, and NJ101.5.com, along with a network of national music brands including XXLmag.com, TasteofCountry.com, UltimateClassicRock.com and Loudwire.com.

TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media’s employees to perform their job duties may result in discipline up to and including discharge.

Colorado Base Pay Range:

$70,000—$80,000 USD

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Content Senior Medical Writer at Ashfield MedComms, an Inizio Company

Senior Medical Writer creates scientific content including peer-reviewed publications, training materials, and conference deliverables for healthcare clients.

Senior Hybrid Posted 2 days ago RemoteFirstJobs Product
What this role involves

Senior Medical Writer – Publications & Medical Affairs

About Ashfield MedComms

Part of Inizio Medical, Ashfield MedComms brings together scientific expertise, creativity, and collaboration to help our clients communicate science with impact.

Uniting the heritage and capabilities of Ashfield and Huntsworth Health, Inizio has become the strategic partner for health and life sciences organizations — unparalleled in scale and expertise. Across a connected suite of Advisory, Medical, Marketing & Communications, Patient and Stakeholder Engagement, and Biotech services, we help transform complex health challenges into opportunities that improve lives.

With more than 10,000 experts across 35 countries, we’re redefining what’s possible in health communications. Working at Inizio means joining a global community that empowers its people to think boldly, collaborate widely, and create work that inspires brighter, healthier futures.

About the Role

We are looking for an experienced Senior Medical Writer to join one of our dynamic accounts, focused on medical affairs and medical education deliverables.

You’ll report to a Senior Scientific Team Director and collaborate with senior agency leaders to deliver high-quality, aligned scientific content. This is a fantastic opportunity to build your career within a supportive, experienced team that values excellence, curiosity, and collaboration.

You will write across Respiratory .

About You

To succeed in this role, you will have:

  • Proven experience as a Medical Writer within a medical communications agency.
  • An academic background in the life sciences (PhD, MSc, or equivalent).
  • The ability to produce high-quality content across diverse deliverables — including peer-reviewed publications, training materials, slide decks, interactive learning content, conference materials, and competitive intelligence reports.
  • A collaborative mindset and enthusiasm for working in a great environment.

What We Offer

  • Hybrid or remote working options
  • Private healthcare
  • Pension plan
  • Flexible working arrangements
  • A supportive, friendly, and informal working culture
  • Regular social and wellbeing programs
  • Comprehensive learning and career development opportunities through the Inizio network

Our Pledge

We’re committed to building a workplace that reflects the diversity of the communities we serve — one where we value, include, and empower everyone to thrive.

Ashfield MedComms is proud to be an equal opportunity employer. We welcome applications from all qualified individuals, regardless of age, ancestry, colour, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy or related conditions), disability, national origin, race, religion or belief, sexual orientation, or military/veteran status.

Ashfield MedComms is part of Inizio Medical, the strategic partner for health and life sciences companies. It offers an integrated suite of medical, marketing, advisory, and engagement services that bring science and creativity together to change lives.

Don’t meet every job requirement? That’s okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role, but your experience doesn’t perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

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Legal Senior Technical Compliance Analyst at Kaizen Gaming

Senior Technical Compliance Analyst bridges compliance, business, and technology teams by translating regulatory requirements into technical specifications and supporting market expansions with compliance-by-design strategies.

Senior Hybrid Posted 2 days ago RemoteFirstJobs Product
What this role involves

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let’s start with the role

We are looking for a Senior Technical Compliance Analyst, who will be part of the Compliance team, and create a bridge between Compliance, Business and Technology in order to interpret regulations into customer and business-friendly technical requirements.

As a  Senior Technical Compliance Analyst you will:

  • Participate in Compliance team meetings and facilitate the interpretation of technical guidelines introduced by regulators
  • Partner with business stakeholders to explain compliance-related obligations and how these can be interpreted into business-friendly requirements
  • Create technical requirements based on regulatory text
  • Support the tech teams in understanding the regulatory requirements and propose workarounds where appropriate
  • Act as the Tech Compliance lead on expansion projects, ensuring compliance standards are integrated into market entry strategies (“compliance by design”)

What you’ll bring

  • 5 years of working experience as a Software or Database Engineer, Product Owner, Product Manager or QA
  • Basic SQL skills would be considered as plus
  • Analytical skills
  • Project management skills
  • Strong interpersonal and communication skills

Kaizen Gaming Perks

  • 🕑 Hybrid way of working
  • 🏃 A buddy will support you with your onboarding
  • 💸 Competitive pay and bonus scheme
  • 👩‍⚕️ Private health insurance for you and your family
  • ⭐Developmental 360° feedback framework
  • 📚 Unlimited access to Udemy & continuous training
  • 👨‍👩‍👧‍👦 Family Support
  • #LI-Hybrid
  • #LI-MS1

Recruitment Privacy Notice

Regarding the data you share with us, you may find and read our recruitment privacy notice here.

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.

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HR Staff HR Business Partner at Snorkel AI

Staff HR Business Partner builds people strategy and manages talent development for a rapidly scaling delivery organization, supporting workforce planning, culture, and operational complexity across FTEs and contractors.

Senior Hybrid Posted 2 days ago RemoteFirstJobs Product
What this role involves

About Snorkel

At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data.

We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes between 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!

Staff HR Business Partner

San Francisco, CA | Hybrid (3 days/week in office)

About This Role

We’re looking for a Staff HR Business Partner to build and own the people strategy for Snorkel’s Data as a Service (DaaS) organization. The DaaS org is a delivery-first team that has more than tripled in size over the last six months, with no signs of slowing. They deliver high-quality data operations and AI deployment outcomes for frontier labs and AI teams.

This org has a unique composition: forward deployed engineers, technical and operations delivery managers, a supply team managing a workforce comprised of multiple worker types at scale, and others. The people challenges here require an HRBP who has seen this kind of complexity before, such as workforce planning across FTEs and contractors, building a high performance culture rooted in delivery outcomes, and keeping a geographically dispersed, operationally complex team connected to Snorkel’s culture.

You’ll partner directly with our DaaS GM and leadership team, and you’ll need to be as comfortable in the operational weeds as you are in strategic conversations. The ideal background is professional services, managed services, or a delivery-heavy tech org. Somewhere you learned to support talent that ships outcomes, not just features.

If you’re a generalist HRBP looking for your first exposure to delivery org complexity, this likely isn’t the right fit. If you’ve lived it and want to build something from a strong foundation at a company at the frontier of AI, we’d love to talk.

Key Responsibilities

This role reports into the Senior Director, People Programs & Partnerships, and will focus on:

Strategic Business Partnership

  • Adapt and customize company-wide people programs to meet the specific needs of the DaaS organization while preserving what makes Snorkel special.
  • Proactively diagnose and address cultural challenges that emerge during rapid growth, serving as a thought partner to leadership on the people implications of business decisions.
  • Partner with leadership on organizational design, compensation strategy, and workforce planning, bringing a strong command of comp mechanics to inform how the business attracts, retains, and structures talent.
  • Shape how the DaaS org operates and comes together, advising on ways of working, team rituals, and how to use gatherings and offsites to build alignment and culture across a distributed, delivery-focused team.
  • Drive special projects and contribute to people strategy beyond the day-to-day, including geo expansion considerations and cross-functional initiatives that require an HR lens.

Leadership Coaching and Development

  • Coach and develop executives, leaders, and managers at all levels, supporting their personal growth and ability to lead effectively as the organization scales.
  • Build leadership capability across varied experience levels, maintaining cohesion, agility, and alignment with Snorkel’s cultural values across expanding teams.
  • Navigate and resolve complex cross-functional dynamics and interpersonal challenges that inevitably arise during periods of significant growth.

HR Team Collaboration and Peer Leadership

  • Partner closely with HR team peers to design and execute cross-functional programs and initiatives that align with Snorkel AI’s overall people strategy.
  • Share expertise and insights to elevate the capabilities of the HR team, fostering a culture of continuous improvement and knowledge sharing.
  • Wear multiple hats and do the work that needs doing, whether that’s jumping into a recruiting conversation, supporting an urgent people issue, or iterating on our feedback processes.

What We’re Looking For

Experience & Expertise

  • 8+ years of HR experience, with at least 3+ years in a strategic HR Business Partner role at a rapidly scaling technology company where you’ve navigated hypergrowth, scaling challenges, and ambiguity
  • HRBP experience in professional services, managed services, or a delivery-heavy tech org
  • Experience as an HRBP supporting an exec in a GM model
  • 2+ years managing HRBPs or serving as an HRBP Team Lead
  • Proven expertise in organizational design, talent development, performance management, and leadership coaching
  • Strong understanding of contractor and contingent workforce models, including legal, compliance, and people-management considerations
  • Experience scaling people practices and programs across organizations during periods of significant growth

Who you are

  • Strategic thinker who balances immediate people needs with long-term organizational health
  • Comfortable with ambiguity and changes in priorities; you know how to navigate and thrive in a startup environment
  • Action-oriented and pragmatic; you don’t wait for perfect information to move forward, and you embody a “do the job that needs doing” mentality
  • Proactive problem-solver who can spot organizational challenges before they escalate and propose thoughtful, data-informed solutions
  • Strong relationship builder with credibility across all levels; able to earn trust and influence leaders, managers, and ICs alike
  • Committed to continuous learning and improvement, especially in areas of AI and modern tools that can enhance HR effectiveness
  • Comfort with data analysis and using metrics to drive HR decisions and demonstrate impact

Salary Range

$192,000—$240,000 USD

Be Your Best at Snorkel

Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Marketing Creative Strategist (Performance Marketing) at PetLabCo.

Data-driven creative strategist who analyzes ad performance across Meta, TikTok, and YouTube to develop high-converting ad creatives and guide creative strategy for DTC performance marketing campaigns.

Senior Hybrid Posted 2 days ago RemoteFirstJobs Product
What this role involves

Creative Strategist (Performance Marketing)

Location: Remote in Austin Texas, USA ( We are only considering candidates in the Austin, Texas area)

Salary: $75,000- $85,000 USD plus bonus and benefits

About the Role

PetLab Co. is a world leader in the DTC pet supplement market with a 9-figure revenue, profitable and rapidly growing globally.

In the world of performance marketing (especially for brands like PetLabCo.), a Creative Strategist is the bridge between the Media Buying team (the numbers) and the Creative team (the visuals).

Think of them as a data-driven storyteller. Their job is to ensure that every pixel and every word in an ad is designed to convert, based on actual performance data rather than gut feeling.

This role sits at the intersection of creative thinking, data analysis, and growth marketing. You’ll partner closely with our Paid Media, Video Producers, Organic Social, and Influencer teams to develop high-performing ad creatives that scale customer acquisition and revenue.

Who Will You Report Into?

Hi, I’m Jesper Mansson, Director of Creative Strategy, and we’re seeking a senior-level creative thinker who is obsessed with direct response, passionate about performance, and knows how to lead content strategy that scales.

You’ll be a core strategic partner to our paid, organic, and influencer teams, with a direct impact on how we acquire and retain customers.

If you live and breathe performance creative and want to help shape the future of a 9-figure DTC business, let’s talk

What You’ll be Responsible For:

1. Data Analysis & Performance Auditing – You’ll spend a significant amount of time inside ad platforms (Meta, TikTok, YouTube) Identifying what’s working and why. This will include:

  • Analyzing performance metrics such as Hook Rate (3-second views / impressions), Hold Rate (average watch time), CTR, CPA, and ROAS
  • Identifying winning creative patterns — for example whether a UGC “vlogger” style outperforms highly produced brand content
  • Conducting creative audits to identify which customer pain points resonate most with audiences (e.g., “stinky breath” vs. “expensive vet bills”)
  • Translating performance data into clear creative insights and opportunities
  • The goal: turn data into creative direction.

2. Creative Ideation & Scriptwriting - Once the data reveals opportunities, You will design the next creative tests. This will include:

  • Concept development creating the “big idea” for campaigns and ad series
  • Direct-response scriptwriting using proven frameworks such as AIDA (Attention, Interest, Desire, Action)
  • Writing high-impact hooks, body copy, and calls-to-action designed to drive conversions
  • Storyboarding content to ensure something visually engaging happens every 2–3 seconds to maintain retention
  • Developing creative angles aligned with DTC customer journeys and content funnels

You will be responsible for generating large volumes of structured creative tests designed to scale winning concepts.

3. Production Management & Creative Briefing- You willact as the director and translator between strategy and production. This will include:

  • Briefing UGC creators and influencers, including hooks to film, key talking points, and specific B-roll shots Providing detailed production briefs that editors and creators can execute quickly Reviewing and providing feedback on drafts from editors and creators
  • Ensuring text overlays, pacing, and visual storytelling align with performance best practices
  • Maintaining a library of high-performing assets and reusable footage
  • Your goal is to turn strategy into scalable content production.

4. Testing Strategy & Iteration – You will design and manage the creative testing roadmap for our paid channels. This will include:

  • Designing structured A/B tests that isolate one variable at a time (e.g., Hook A vs Hook B)
  • Iterating on winning ads by refining hooks, pacing, messaging, or visuals
  • Identifying drop-off points in videos and optimizing content accordingly
  • Conducting competitor and market research to stay on top of emerging creative trends
  • Ensuring PetLab’s ads remain native to each platform’s

The goal: continuously improve creative performance through structured experimentation.

What Your Day-to-Day Will Look Like:

  • 50% Creative ideation and content strategy development
  • 25% Campaign briefing, scripting, and production QA
  • 25% Performance analysis and data-driven iteration

We’re looking for someone who combines creative instincts with analytical rigor.

You likely have:

  • 3+ years of experience in creative strategy or performance creative roles

  • Experience working in high-growth, paid social-led DTC brands

  • Deep expertise in Meta and TikTok advertising ecosystems

  • Strong analytical skills and the ability to interpret performance data to inform creative decisions

  • A portfolio of direct-response ad concepts, scripts, or campaigns that delivered measurable results

  • A proven track record of driving revenue growth through paid creative

  • Experience briefing or directing creators, influencers, or UGC production

  • Strong understanding of performance marketing metrics (ROAS, CPA, CTR, Hook Rate, etc.)

  • Excellent communication skills — able to present insights and defend creative decisions with data

  •   20 days PTO excluding bank holidays

  • Company Bonus

  • Medical, Vision and Dental Insurance

  • Generous Learning and development budget

  •   Short-Term and Long-Term Disability Insurance

  •   Life Insurance

  •   401K

  • Work Remote

  • Monthly Uber coffee/bagel and lunch

  • Monthly Internet Stipend

Petlab Co is an equal opportunity employer that is committed to diversity and inclusion. We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability. We believe that diversity is at the heart of innovation and we welcome passionate candidates from all backgrounds. Come join the family and see for yourself!

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Pinned Content Virginia Correspondent

The Daily Signal ¡ Independent contractor news reporter covering Virginia state government and politics for The Daily Signal. $300/article, based in Virginia.

Senior Hybrid Posted 2 days ago
What this role involves

The Daily Signal Media Group seeks an experienced journalist to serve as a news reporter covering Virginia state government and politics. This position will focus on delivering accurate and timely reporting on legislative sessions, policy developments, and political movements that affect citizens' daily lives. This is an independent contractor position and does not include benefits.

Position Overview

As our Virginia correspondent, you will be responsible for producing original news coverage that examines how government actions and policies impact communities. You will work independently to develop sources, identify newsworthy stories, and deliver compelling content that helps readers understand complex political issues.

Key Responsibilities

  • Monitor and report on legislative sessions, committee hearings, and executive actions.
  • Develop and maintain relationships with legislators, officials, policy experts, and other key sources.
  • Write clear, accurate news stories on tight deadlines about state government activities.
  • Produce in-depth analysis pieces examining major policy initiatives and their implications.
  • Cover breaking political news and developments.
  • Identify emerging trends in policy and politics that deserve coverage.
  • File public records requests and analyze government documents.
  • Maintain an active presence on social media platforms to share stories and engage with readers.
  • Collaborate with editors on story development and editorial planning.

Location and Schedule

  • Must be based in Virginia or willing to travel to Richmond.
  • Position requires regular presence at the Virginia General Assembly during legislative sessions.
  • Flexible schedule with availability for evening/weekend coverage as news warrants.

Rate / Salary

$300/article. Competitive contract rate commensurate with experience. Payment structure based on story production and performance. Travel expense reimbursement for approved coverage outside the capital region.

The Daily Signal is a digital-first news publication committed to factual, in-depth reporting on politics and policy.

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Apply by email: info@dailysignal.com
How to apply

Please submit the following to info@dailysignal.com with "Virginia Correspondent" in the subject line:

- RĂŠsumĂŠ detailing relevant experience
- Cover letter explaining your interest and qualifications
- 3-5 clips demonstrating news coverage
- 2-3 professional references
- Brief proposal outlining your coverage approach and story ideas

Finance Senior Associate Fund Finance at MUFG Investor Services

Oversees fund financing credit operations, loan drawdowns, collateral monitoring, and regulatory compliance for hedge fund and corporate lending transactions.

Senior Hybrid Posted 2 days ago RemoteFirstJobs Product
What this role involves

Company Description

MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution.

To learn more, visit us at www.mufg-investorservices.com.

#LI-Hybrid

Job Description

Support the Fund Financing Credit Operations, Exposure and Collateral monitoring activities. This includes:

  • Review and approval of loan drawdowns and FX trades to ensure accurate and timely execution of transactions.
  • Liaise with risk, compliance, treasury and client service teams to ensure timely completion of client financing and trade requests.
  • Post execution filing/maintenance of Finance Legal Documentation.
  • Prepare/review new requests for financing facilities and annual renewals for existing loan book to ensure compliance with credit policies and procedures.
  • Review of hedge funds foreign exchange hedging transactions to ensure compliance with credit risk policies and procedures.
  • Review risk metric classifications for accuracy and completeness.
  • Monitor and ensure timely and accurate completion of credit facility fee calculations by the Debt Service Team and collection of fee payments.
  • Issue margin statements for Passive Currency Overlay clients and follow up on any late settlement of FX exposures with Relationship Team. Proactively track and monitor the credit exposure for existing credit counterparties and elevate any issues to internal stakeholders.
  • Complete assigned tasks for any department projects to ensure timeliness of key deliverables.

Qualifications

Qualifications:

  • An University degree or Diploma in Banking/Finance or related area.
  • At least 3 years of work experience in a fund finance or corporate lending division managing commercial relationships.

Functional/Technical Skills:

  • Experience and/or strong understanding of alternative fund financing (including NAV and capital call facilities).
  • Experience with derivative legal documentation such as, ISDA/CSA would be considered an asset.
  • Strong financial modeling skills would be considered an asset.

Additional Information

What’s in it for you to join MUFG Investor Services?

Take a look at our careers site and you’ll find everything you’d expect working with one of the fastest-growing businesses at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways.  Our vibrant CULTURE. Connected team. Love of innovation, laser client focus.

So, why settle for the ordinary?  Apply now for your next Brilliantly Different opportunity.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.

MUFG is an equal opportunity employer.

This role is being hired to fill an existing vacancy.

At MUFG Investor Services, we use Artificial Intelligence (AI) tools to help identify skills and experience that align with role requirements.  All AI recommendations are reviewed by our recruitment team before any decisions are made.

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Engineer AWS Telephony / IVR Application Developer at Brillio

Designs, develops, and deploys Amazon Connect IVR solutions using AWS Lambda and serverless services while ensuring resilient architecture and failure scenario validation.

Senior Hybrid Posted 2 days ago RemoteFirstJobs Product
What this role involves

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as “Brillians”, distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio’s relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

AWS Telephony / IVR Application Developer

Primary Skills

  • Amazon Connect, including o Contact Flows, IVR Development, AWS Lambda functions (Node.js or Python) supporting IVR workflows.

Specialization

  • AWS Development: Software Development Engineer

Job requirements

  • Role: AWS Telephony / IVR Application Developer

Years of Experience: 8+ years

Location: Remote (Hybrid -Coppell, TX/ New York, NJ/ Saint Louis, MO)

As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.

Job Description:

Job Summary We are seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect–based IVR solutions.

This role focuses on building and maintaining IVR contact flows and serverless services, implementing secure configuration and secrets management, and ensuring high quality through resilient design and validation of failure scenarios (e.g., timeouts, API failures, dependency degradation).

Key Responsibilities:

Amazon Connect & IVR Development

Design, build, deploy, and version Amazon Connect Contact Flows.

Configure and maintain Amazon Connect resources including:

o Queues o Routing profiles o Hours of operation

Develop and integrate Lex bots where applicable.

Validate IVR behavior during failure scenarios such as: o API errors and downstream failures o Timeouts and retries o Partial dependency outages

Implement safe fallback paths and customer-friendly error handling. AWS Serverless Application Development

Develop and maintain AWS Lambda functions (Node.js or Python) supporting IVR workflows.

Build and maintain API endpoints consumed by IVR flows.

Implement robust:

o Error handling o Retry strategies

o Structured logging for troubleshooting

Design and utilize DynamoDB access patterns supporting IVR use cases (e.g., routing state, transfer points, lookup/stateful interactions). Secure, Configurable Development

Build software that:

o Reads configuration externally (not hard-coded) o Uses managed secrets (no embedded credentials) o Supports release promotion without code changes

Ensure no hard-coded: o Endpoints o Credentials o Environment identifiers Deployment & Delivery Practices

Deploy application artifacts using standardized CI/CD pipelines (no manual console deployments).

Contribute to and follow a documented deployment runbook for consistent, repeatable releases across application components.

Participate in defect triage and resolution for issues introduced through delivered changes.

Collaborate with QA and stakeholders to ensure enhancements meet quality standards before promotion.

Required Skills & Experience Core Technical Requirements:

Hands-on experience with Amazon Connect, including o Contact Flows o Queues, routing profiles, hours of operation

Strong AWS serverless development experience: o AWS Lambda (Node.js or Python) o API integration patterns supporting IVR flows o DynamoDB

Experience building telephony/IVR experiences, including failure-safe behavior and degraded-mode handling.

Experience with secure secrets and configuration management (e.g., AWS Secrets Manager and/or Parameter Store). Experience delivering via CI/CD pipelines using standardized deployment patterns.

Why should you apply for this role?

As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.

Know more about

PPE: https://www.brillio.com/platform-and-product-engineering/

DAE: https://www.brillio.com/services-data-analytics/

CES: https://www.brillio.com/services-customer-experience-services/

DI: https://www.brillio.com/services-digital-infrastructure/

Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/

Equal Employment Opportunity Declaration

Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

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$70 - $75 an hour

Know what it’s like to work and grow at Brillio: Click here

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Data Analytics Data Management Consultant at Encora

Leads enterprise data management initiatives including assessments, quality improvement, governance, and analytics transformation across technical and business teams.

Senior Hybrid Posted 2 days ago RemoteFirstJobs Product
What this role involves

Data Management Consultant

Important Information

Location: Makati City

Experience: at 10 years relative experience

Work Mode: Hybrid set up | 2x onsite per week

Job Summary

The Data Management Consultant will play a key role in supporting enterprise-wide data management, analytics, and transformation initiatives across the organization. The role partners closely with business, technology, analytics, architecture, and governance teams to strengthen enterprise data capabilities, improve reporting and analytics practices, and enable data-driven decision-making.

This position requires a balance of strategic thinking and hands-on execution. The Consultant will contribute to initiatives related to data maturity assessments, data quality improvement, governance enablement, analytics and reporting enhancement, architecture alignment, and enterprise data transformation programs.

The ideal candidate is comfortable working across both business and technical environments and is capable of translating business requirements into scalable, practical, and sustainable data and analytics solutions

Responsibilities and Duties

  • Support enterprise data management and analytics initiatives across governance, architecture, reporting, analytics, integration, and transformation workstreams.
  • Conduct and support Data Maturity Assessments across key capability areas including data governance, data quality, architecture, analytics, operating model, and data lifecycle management
  • Perform and support Data Quality Assessment activities including data profiling, validation, reconciliation, root cause analysis, issue management, and remediation planning
  • Collaborate with business and technical stakeholders to identify data gaps, reporting inconsistencies, integration issues, and process improvement opportunities.
  • Support the development and implementation of enterprise data standards, governance policies, operating models, and best practices.
  • Assist in defining and maintaining critical data elements (CDEs), data ownership structures, metadata, business glossaries, data lineage, and reporting definitions.
  • Support analytics and reporting initiatives by helping ensure data accuracy, consistency, scalability, and trustworthiness across enterprise reporting platforms.
  • Work closely with architects, engineers, analysts, and project teams in evaluating and supporting data and analytics solutions
  • Support enterprise transformation and modernization initiatives involving cloud-based data platforms, data warehouses, analytics ecosystems, and data integration solutions.
  • Prepare assessment outputs, dashboards, reports, presentations, and executive-level materials related to enterprise data and analytics initiatives.
  • Facilitate workshops, stakeholder discussions, working sessions, and requirements gathering activities across business and technical teams.
  • Support roadmap development, prioritization, and implementation planning for enterprise data and analytics initiative

Qualifications:

  • Minimum of 10 years of experience in Data Management, Data Governance, Data Quality, Data Analytics, Data Architecture, or related disciplines.Minimum of 10 years of experience in Data Management, Data Governance, Data Quality, Data Analytics, Data Architecture, or related disciplines.

    • Data Governance
    • Data Quality Management
    • Enterprise Data Management
    • Data Architecture Concepts
    • Analytics and Reporting
    • Data Integration and Data Flow Concepts

    Strong understanding of:

    • Enterprise Transformation and Modernization Initiatives

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

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Project Management Senior Program Manager Quality Assurance at Instacart

Manages Quality Assurance program operations and builds dashboards/analyses to translate audit data into actionable business insights across cross-functional teams.

Senior Hybrid Posted 2 days ago RemoteFirstJobs Product
What this role involves

We’re transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role - We are seeking a highly motivated program manager who is also a hands-on data analyst to operate the Quality Assurance program for Instacart’s global Customer Experience organization. This role is equal parts program management and analytics. You will own the operating rhythm of the QA program — cadences, service-level agreements, and cross-functional commitments — and you will personally build the dashboards, reporting, and analyses that turn raw audit data into insight the business acts on. This role requires excellent time-management, effective communication skills for engaging with stakeholders at all levels, strong SQL and dashboarding skills, and a passion for translating signals into measurable action.

About the Team - The Quality Assurance team within Customer Experience is responsible for ensuring every customer, retailer, and shopper interaction meets the bar we set for the global CX organization. We operate the feedback loop that turns support interactions into measurable improvements across the business: we evaluate quality across every channel, analyze trends and outliers to provide early warning, and route every signal to a named owner across five action workstreams (performance management, learning and development, automation, process, and product feedback). By fostering strong cross-functional partnerships with Product, Engineering, Operations, Legal, and L&D teams, we drive both quality and efficiency outcomes for CX.

This role reports to the Sr. Manager, Quality Assurance, who oversees the QA strategy and execution across all CX pillars. The Senior Program Manager will work closely with Performance Management, Learning & Development, Automation Engineering, Operations, Policy, Product, and the broader Analytics organization at Instacart.

About the Job

This role focuses on utilizing audit data and program management discipline to drive quality, efficiency, and contact-prevention outcomes across Customer Experience — spanning everything from the live customer interaction to executive reporting on business impact.

  • Program Operations: Operate the QA cadences end-to-end — daily anomaly standups, weekly quality reviews, monthly business reviews, and quarterly rubric calibration sessions. Maintain meeting hygiene: agendas, decisions logged, action items assigned with clear owners and due dates.
  • Actions Tracker & SLA Governance: Manage the central tracker that captures every quality signal raised and routes it to a named owner across the five action workstreams. Publish and enforce service-level agreements; surface adherence (target ≥95%), escalation cycle times (target ≤7 days), and signal-to-action lag (target ≤5 days) to leadership weekly.
  • Xfn Collaboration: Collaborate with Engineering, Product, L&D, Automation, and Operations teams to ensure every quality signal has a destination, every action has an owner, and every outcome is measured.
  • Collaboration on Roadmaps: Work with QA leadership, Product, Data Science, and cross-functional Analytics teams to understand quality trends, prioritize roadmap initiatives, and shape the future of AI-assisted auditing, rubric evolution, and contact-prevention work.
  • Strategic Communication: Regularly communicate outcomes and insights to cross-functional stakeholders, including senior leadership, to guide strategic decision-making and drive process and performance improvement.
  • Ownership of Data Analysis & Visualization: Build and maintain QA dashboards and reporting that surface critical KPIs such as quality scores, customer sentiment, first contact resolution, average handle time, audit coverage, and action SLA adherence across the customer, retailer, and shopper pillars.
  • SQL & Analytical Investigation: Write SQL queries against contact and audit data to investigate spikes, isolate root causes, identify auditor variance, and answer ad-hoc business questions from CX, Product, and Operations leadership.
  • Operational Data Analysis: Analyze audit data, customer sentiment, and contact-driver patterns to identify systemic issues, calibration drift, and opportunities for contact prevention.
  • Development of Single Source of Truth (SSOT) Dashboards and Reporting Models: Partner with Data Science, the broader Analytics organization, and QA leads to design dashboards and reporting models that provide a unified view of QA performance across contacts. Work closely with Operations and Legal teams to meet reporting requirements and audit needs.
  • Glide-Path & Impact Modeling: Develop forward-looking analyses (“if we take action X, what should we expect in metric Y”) to support quarterly goal-setting and ROI assessment for QA-driven initiatives.
  • Automation and Reporting: Build automated reporting systems to keep CX and operations leaders informed of trends, variations, and opportunities across regions, pillars, and channels.

In this role, you’ll play a critical part in transforming how Instacart’s Customer Experience organization measures and improves quality — ensuring that every customer, shopper, and retailer interaction meets the bar we set, and that every signal we raise drives meaningful change.

About You

Minimum Qualifications

  • Minimum 6–8 years of combined program management and analytical experience, preferably in customer experience, contact center operations, trust and safety, or comparable operational functions.
  • Experience in Customer Experience, contact center, quality assurance, or trust and safety operations.
  • Understanding of contact center metrics (quality scores, sentiment, first contact resolution, average handle time) and the operational levers that move them.
  • Understanding of A/B testing and other forms of statistical analysis.
  • Proficiency with AI tools (e.g., Claude, ChatGPT, Copilot) and a demonstrated ability to integrate them into day-to-day workflows.
  • Demonstrated experience as both a program manager and a hands-on data analyst — not one supported by the other.
  • High proficiency in SQL, with experience writing complex queries, joins, and optimizations against large datasets.
  • Experience with analytical visualization tools such as Mode, Tableau, Looker, Sigma, or similar tools.
  • Track record of building reporting and analytics that an executive audience actually uses to make decisions.
  • Proven ability to run cross-functional programs with named owners, published service-level agreements, and measurable outcomes.
  • Ability to identify potential root causes contributing to changes in quality and efficiency metrics and provide recommendations on mitigation strategy.
  • Extremely strong verbal and written communication skills, including the ability to synthesize complex topics and create compelling narratives for various audiences.
  • Ability to work effectively with internal stakeholders, including data scientists, data engineers, and operational leaders. Work cross-functionally with Product, Engineering, Operations, and L&D to drive change.
  • Excellent teamwork skills and desire to help others learn.
  • High level of accountability and ownership — driven and focused self-starter.
  • Strategic mindset — the ability to think ahead of where the program is at now and help stand up a new operating model rather than maintain an established one.

Preferred Qualifications

  • Familiarity with QA operations: rubric design and calibration, auditor variance management, dispute workflows, and core quality scoring methodologies.
  • Working knowledge of QA platforms such as Kaizo, MaestroQA, Playvox, or comparable tools.
  • Exposure to LLM-assisted auditing, automated quality scoring, or other applied AI tooling within a customer experience context.
  • Experience with R or Python (fluency in at least one preferred).
  • Experience with experimentation, data modeling, ETL, and data pipeline development.

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For Canadian based candidates, the base pay ranges for a successful candidate are listed below.

CAN

$120,000—$126,500 CAD

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