About Karbon

Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine’s Best Small Workplaces™ List.

About the Role:

As a Senior Implementation Specialist at Karbon, you’ll serve as the trusted guide for our largest customers, leading them through onboarding, data migration, implementation, and training. You’ll act as the project manager, consultant, and change management coach, ensuring customers achieve rapid time-to-value and long-term success on the Karbon platform.

As a Senior Implementation Specialist, you will…

• Own the customer implementation journey: Act as the project manager for enterprise accounts, building and maintaining detailed project plans, tracking milestones, and ensuring all deliverables are completed on time.
• Communicate across multiple stakeholders: Partner with executive sponsors, firm administrators, and end users to align priorities, clarify responsibilities, and drive accountability.
• Facilitate structured onboarding: Lead kickoff meetings, consultative process reviews, configuration workshops, and training sessions tailored to firm needs.
• Provide professional guidance: Advise customers on best practices in workflow design, firm operations, and change management to maximize adoption and business impact.
• Coach through change management: Help firms prepare their teams for new processes, encouraging adoption and managing resistance.
• Ensure data integrity: Support customers in importing contacts and work items, leveraging Excel and other tools to ensure accuracy and completeness.
• Identify and mitigate risks: Spot early warning signs of delays or adoption issues and proactively intervene to keep projects on track.
• Collaborate internally: Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer handoffs and capture valuable feedback.
• Deliver measurable value: Drive outcomes that demonstrate ROI for customers and set them up for long-term success with Karbon.
• Use AI in day-to-day implementation work, including ChatGPT licenses and AI-driven workflow automations, to support project planning, customer communications, and process optimization.

About You

• You have 3-5+ years of experience in B2B SaaS Implementations
• You have 2+ years of end-to-end technical implementation experience
• You are experienced in project management and comfortable managing multiple customer projects simultaneously.
• You thrive in customer-facing environments, facilitating workshops and executive-level conversations with confidence.
• You have excellent communication and presentation skills, capable of translating technical concepts into clear, actionable steps.
• You are consultative by nature, with the humility to listen and the confidence to challenge firms to rethink their processes.
• You have a strong attention to detail and pride yourself on accuracy and follow-through.
• You enjoy working with data and systems, ensuring integrity throughout migrations and configuration.
• You are resilient and adaptable, thriving in dynamic environments where change is constant.
• You are comfortable working remotely and managing your time independently.

Bonus points if you have:

• Experience in the accounting or tax industry.
• Previous experience with workflow, accounting, or project management software.
• Background in software onboarding or enterprise implementations.
• Knowledge of change management frameworks.
• Experience in a startup or high-growth SaaS environment.
• Deep knowledge and hands-on experience using Karbon.

Why work at Karbon?

• Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines

• Excellent benefits package including:

  • Paid Flexible Time Off with an encouraged 3 weeks use per year
  • Company paid medical for you and eligible spouse/partner and dependents
  • Company paid dental and vision and eligible spouse/partner and dependents
  • Fully company funded short and long term disability
  • Fully company paid life insurance
  • 401(k) with company matching
  • Flexible Spending Account
  • Up to 8 weeks paid parental leave
  • Work-from-home stipend

• Work with (and learn from) an experienced, high-performing team

• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback

• Be part of a fast-growing company that firmly believes in promoting high performers from within

As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role.

The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are!

The estimated base salary range for this role is:

$95,000—$107,500 USD

Please be aware that Karbon will only contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links.

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you’ve made it this far in the job description but your past experience doesn’t perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you. 😛

If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

About Tailscale

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We’re building a future for the Internet that’s easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we’re backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

About the Role

We’re looking for an experienced Executive Business Partner to partner with our VP of Engineering. You will also work closely with the Chief of Staff, CTO.

You’ll serve as a trusted partner to the VP of Engineering helping them stay focused on the work that matters most. By connecting people, priorities, and decisions across Engineering, Product, Design, Finance, Legal, People, Operations, Marketing, and the Executive Leadership Team, you’ll keep initiatives moving, remove operational friction, improve day-to-day execution, and ensure nothing important falls through the cracks. You’ll thrive in ambiguity, exercise sound judgment, and proactively solve problems before they become distractions.

The ideal candidate enjoys operating systems, thrives in fast-moving environments, communicates exceptionally well, and takes pride in making everyone around them more effective.

Key Responsibilities

Executive Partnership

• Partner closely with the VP of Engineering to maximize their effectiveness and protect their time managing their calendars, incoming and outgoing requests, and reconciling conflicts
• Build a deep understanding of executive priorities, organizational goals, and business context to proactively identify opportunities and risks.
• Anticipate needs before they’re expressed and independently solve problems with minimal direction.
• Act as a trusted extension of the executives while exercising exceptional judgment and discretion.

Executive Operations

• Own complex calendar management across multiple time zones while balancing competing priorities and continuously optimizing executive time.
• Manage meeting preparation, agendas, briefing documents, attendee coordination, and follow-up to ensure every meeting has clear purpose and outcomes.
• Coordinate recurring department meetings, planning sessions and department offsites which will include an annual cross-department offsite and various smaller events throughout the year.
• Track commitments, key decisions, action items, and cross-functional dependencies to ensure timely execution on behalf of the executive(s)
• Prepare presentations, executive communications, spreadsheets, reports, and briefing materials for internal and external audiences.
• Help prepare executives for board meetings, customer meetings, leadership presentations, conferences, and speaking engagements.
• Partner with the Chief of Staff to the CTO in coordination of work.

Cross-Functional Coordination

• Partner closely with leaders across Engineering, Product, Design, People, Finance, Legal, Marketing, IT, and Operations.
• Build strong working relationships across the company and serve as a trusted point of coordination for executive priorities.
• Partner with other Executive Assistants

Project & Program Management

• Partner with Executive on deliverables such as headcount planning and department budgets
• Partner with Executive on operating the performance review process
• Improve administrative and operational processes by identifying inefficiencies and implementing scalable solutions.
• Build (where necessary) and operate repeatable systems that improve organizational effectiveness as the company grows.

Travel & Logistics

• Coordinate complex domestic and international travel, including itineraries, accommodations, visas (when applicable), transportation, and contingency planning.
• Manage executive expense reporting accurately and efficiently.
• Coordinate department offsites, team gatherings, planning sessions, and company events.

Continuous Improvement

• Continuously evaluate executive workflows and identify opportunities to improve efficiency.
• Leverage AI-powered and modern productivity tools to streamline administrative work, automate repetitive tasks, and improve organizational effectiveness.
• Recommend and implement new processes that improve collaboration across the department

What We Are Looking For

• Significant experience supporting VP- or C-level executives within a fast-paced technology company
• Experience supporting Engineering, Product, Design, or other highly technical organizations
• Experience working with Google Suite, Notion, Slack, Zoom and Jira
• Demonstrated success operating independently with minimal direction in rapidly changing environments
• Exceptional organizational and project management skills with the ability to manage multiple competing priorities simultaneously
• Outstanding written and verbal communication skills
• Strong business judgment and the ability to make thoughtful decisions while knowing when to escalate
• Proven ability to anticipate executive needs and proactively remove obstacles
• Excellent attention to detail while maintaining perspective on broader business priorities
• Experience coordinating complex cross-functional projects involving senior stakeholders
• High emotional intelligence with the ability to build trusted relationships across all levels of an organization
• Comfortable navigating ambiguity and adapting quickly as priorities evolve
• Strong systems thinking with a continuous improvement mindset
• Absolute integrity and discretion when handling confidential information
• Comfortable working asynchronously in a globally distributed remote organization
• A collaborative, humble approach with a willingness to help wherever needed

Nice to Have

• Experience working in a high-growth SaaS, infrastructure software, developer tools, or security company
• Experience supporting distributed global organizations
• Experience planning executive offsites, leadership retreats, and company events
• Experience implementing workflow automation or leveraging AI tools to improve productivity
• Experience supporting executive communications, board preparation, or company planning processes

As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale’s compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire’s base salary. Individual offers may vary based on experience and skill set.

CAN Pay Range

$144,800—$217,100 CAD

Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic!

What We Offer

• An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.
• A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).
• Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!
• Remote first company—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.
• Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.
• Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration.
• Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.
• Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!
• A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own.
• Paid parental leave program. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).

Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.

Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.

Please be aware that legitimate emails from Tailscale’s talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness.

About Tailscale

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We’re building a future for the Internet that’s easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we’re backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

About the Role

We’re looking for an experienced Executive Business Partner to partner with our VP of Engineering. You will also work closely with the Chief of Staff, CTO.

You’ll serve as a trusted partner to the VP of Engineering helping them stay focused on the work that matters most. By connecting people, priorities, and decisions across Engineering, Product, Design, Finance, Legal, People, Operations, Marketing, and the Executive Leadership Team, you’ll keep initiatives moving, remove operational friction, improve day-to-day execution, and ensure nothing important falls through the cracks. You’ll thrive in ambiguity, exercise sound judgment, and proactively solve problems before they become distractions.

The ideal candidate enjoys operating systems, thrives in fast-moving environments, communicates exceptionally well, and takes pride in making everyone around them more effective.

Key Responsibilities

Executive Partnership

• Partner closely with the VP of Engineering to maximize their effectiveness and protect their time managing their calendars, incoming and outgoing requests, and reconciling conflicts
• Build a deep understanding of executive priorities, organizational goals, and business context to proactively identify opportunities and risks.
• Anticipate needs before they’re expressed and independently solve problems with minimal direction.
• Act as a trusted extension of the executives while exercising exceptional judgment and discretion.

Executive Operations

• Own complex calendar management across multiple time zones while balancing competing priorities and continuously optimizing executive time.
• Manage meeting preparation, agendas, briefing documents, attendee coordination, and follow-up to ensure every meeting has clear purpose and outcomes.
• Coordinate recurring department meetings, planning sessions and department offsites which will include an annual cross-department offsite and various smaller events throughout the year.
• Track commitments, key decisions, action items, and cross-functional dependencies to ensure timely execution on behalf of the executive(s)
• Prepare presentations, executive communications, spreadsheets, reports, and briefing materials for internal and external audiences.
• Help prepare executives for board meetings, customer meetings, leadership presentations, conferences, and speaking engagements.
• Partner with the Chief of Staff to the CTO in coordination of work.

Cross-Functional Coordination

• Partner closely with leaders across Engineering, Product, Design, People, Finance, Legal, Marketing, IT, and Operations.
• Build strong working relationships across the company and serve as a trusted point of coordination for executive priorities.
• Partner with other Executive Assistants

Project & Program Management

• Partner with Executive on deliverables such as headcount planning and department budgets
• Partner with Executive on operating the performance review process
• Improve administrative and operational processes by identifying inefficiencies and implementing scalable solutions.
• Build (where necessary) and operate repeatable systems that improve organizational effectiveness as the company grows.

Travel & Logistics

• Coordinate complex domestic and international travel, including itineraries, accommodations, visas (when applicable), transportation, and contingency planning.
• Manage executive expense reporting accurately and efficiently.
• Coordinate department offsites, team gatherings, planning sessions, and company events.

Continuous Improvement

• Continuously evaluate executive workflows and identify opportunities to improve efficiency.
• Leverage AI-powered and modern productivity tools to streamline administrative work, automate repetitive tasks, and improve organizational effectiveness.
• Recommend and implement new processes that improve collaboration across the department

What We Are Looking For

• Significant experience supporting VP- or C-level executives within a fast-paced technology company
• Experience supporting Engineering, Product, Design, or other highly technical organizations
• Experience working with Google Suite, Notion, Slack, Zoom and Jira
• Demonstrated success operating independently with minimal direction in rapidly changing environments
• Exceptional organizational and project management skills with the ability to manage multiple competing priorities simultaneously
• Outstanding written and verbal communication skills
• Strong business judgment and the ability to make thoughtful decisions while knowing when to escalate
• Proven ability to anticipate executive needs and proactively remove obstacles
• Excellent attention to detail while maintaining perspective on broader business priorities
• Experience coordinating complex cross-functional projects involving senior stakeholders
• High emotional intelligence with the ability to build trusted relationships across all levels of an organization
• Comfortable navigating ambiguity and adapting quickly as priorities evolve
• Strong systems thinking with a continuous improvement mindset
• Absolute integrity and discretion when handling confidential information
• Comfortable working asynchronously in a globally distributed remote organization
• A collaborative, humble approach with a willingness to help wherever needed

Nice to Have

• Experience working in a high-growth SaaS, infrastructure software, developer tools, or security company
• Experience supporting distributed global organizations
• Experience planning executive offsites, leadership retreats, and company events
• Experience implementing workflow automation or leveraging AI tools to improve productivity
• Experience supporting executive communications, board preparation, or company planning processes

As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale’s compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire’s base salary. Individual offers may vary based on experience and skill set.

US Pay Range

$104,000—$156,000 USD

Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic!

What We Offer

• An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.
• A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).
• Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!
• Remote first company—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.
• Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.
• Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration.
• Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.
• Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!
• A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own.
• Paid parental leave program. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).

Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.

Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.

Please be aware that legitimate emails from Tailscale’s talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Scribes Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We’re looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

Daily Operations

• Plan daily workflow and assignments.
• Monitor productivity and 40-chart target.
• Manage coverage, pending tasks, and workload.

Quality Management

• Audit scribe documentation for accuracy and completeness.
• Track quality trends and provide weekly reports.

Coaching & Development

• Conduct coaching and performance reviews.
• Create improvement plans and apply feedback.

Reporting

• Prepare weekly production and issue reports.
• Provide leadership updates.

Training & Support

• Train and onboard new scribes.
• Provide ongoing support, feedback, and escalation.

Scribing

• Converting transcribed diagnostic test results, procedures, and consultation notes into applicable report formats

• Typing out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon

• Collaborate with team members and other departments to improve overall customer experience

• Must be a graduate of any medical course

• With at least 6 months Team Lead / Supervisory / SME experience

• Must have 2 years of Medical Scribes / Transcriptionist Experience

• With experience in ECW

• Averaging 50-60 WPM

• Excellent verbal and written English skills

• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

About Securly

Securly is the K-12 market leader in AI-powered student safety and wellness solutions, protecting more than 20 million students across 20,000+ schools. Our mission is to create safer, more supportive learning environments by detecting potential harm, supporting student mental health, and empowering educators with actionable insights that help students thrive.

By turning data into meaningful, actionable intelligence, Securly enables schools to identify risk earlier, reduce harmful incidents, and strengthen student support — driving measurable improvements in safety and wellbeing. We’re proud to be recognized as a Top Place to Work, named to TIME’s America’s Top EdTech Companies 2026 list, a Top 40 Most Used EdTech, and one of the 150 most transformational growth companies.

The Role

Securly is looking for a Director, Customer Success Operations to lead the systems, processes, and people behind our entire post-sale customer journey. You’ll lead our CS Ops and Renewals function - a CS Ops Manager, a CS Ops Specialist, and a team of Renewals Specialists - and own Vitally, our Customer Success platform, as the operational backbone of the business.

This is a builder’s role. Vitally has been live for about a year, and the next chapter is yours to write: deepening adoption, sharpening health scoring, automating renewals workflows, and turning good instincts into a repeatable, data-driven system that scales. You’ll be the operational thought partner to CS executives - using data and process design to make sure customer growth and success directly fuel Securly’s growth.

Location: Remote (U.S.)   Type: Full-Time, Exempt   Reports to: SVP, Customer Success

What Success Looks Like

In your first 90 days, you’ll get under the hood - auditing our Vitally configuration, current CS Ops and renewals workflows, and team structure. You’ll build real relationships with your team and ship your first wave of improvements: sharper health scoring, better dashboards, and a more programmatic renewals process.

By 6 months, you’re driving measurable gains - better renewals efficiency, stronger forecast accuracy, and dashboards that CS and company leadership actually rely on to run the business.

By your first year, you own a mature CS Ops and Renewals function that consistently meets or exceeds retention targets, backed by a trained, accountable team and a Vitally instance that scales with Securly’s growth.

What You’ll Do

Lead the team

• Hire, coach, and manage a team of a CS Ops Manager, a CS Ops Specialist, and Renewals Specialists - setting clear goals and holding the team accountable to them
• Structure team capacity and coverage to match renewal volume and customer segmentation
• Build a real growth path for your team, from onboarding through career development

Own the process

• Design, implement, and continuously refine scalable playbooks that support the entire post-sale customer journey
• Own the end-to-end renewal process - timely, accurate, and built to minimize churn
• Design and run a programmatic renewals process suited to a high-volume, complex customer base

Turn data into decisions

• Own customer health scoring, tracking, and measurement across the install base
• Define and build the dashboards CS and executive leadership use to manage the business
• Surface customer insights to Product, Support, and Sales to drive real improvements

Build the tech stack

• Serve as the internal owner of Vitally - driving adoption, configuration, and continuous optimization
• Identify, build, and implement Agentic AI and automation that genuinely moves the needle on CS Ops and renewals outcomes
• Manage the broader tech stack, including integrations with Salesforce and other GTM systems

What We’re Looking For

• 3+ years leading a Customer Success Operations, Revenue Operations, or Renewals team - this is a leadership track record, not an individual-contributor background, with proven experience scaling CS tools, systems, and AI
• Real examples of scaling a CS Ops function - taking a team, process, or system from early-stage to measurably better performance, with strong examples of building tools, systems, and process, and applying AI
• Hands-on experience building tech, systems, and automation - you’ve architected workflows, integrations, or automation inside a CS platform (Vitally, Gainsight, Totango, ChurnZero, or similar) and a CRM like Salesforce or HubSpot, not just used tools someone else set up
• Applied experience with Agentic AI and automation - you’ve actually built or implemented AI-driven workflows (like automated health scoring or renewals triage), not just explored the space
• A track record of building and coaching a team, with strong data analytics skills and fluency in core SaaS metrics (GRR, NRR, churn, CLV, NPS, CSAT)
• Strong project management skills and the ability to manage multiple cross-functional initiatives at once
• Experience in K-12, EdTech, or education-adjacent SaaS is a strong plus

Why You’ll Love Working at Securly

• Meaningful impact - build the operational engine behind a company that helps protect millions of students
• People-first culture - consistently recognized as a Top Place to Work
• Remote-first flexibility - work from home with a supportive, distributed team
• Real ownership - shape a growing platform and team, not maintain someone else’s system
• Mission-driven work - what you build directly supports student safety and wellbeing

Benefits & Perks

• Competitive salary up to $165K with performance incentives
• Medical, dental, and vision coverage
• 401(k) with employer match
• 12 weeks of fully paid parental leave
• Unlimited PTO, paid holidays, and a paid one-week year-end shutdown
• $1,000 annual professional development stipend
• Free mental health resources and Employee Assistance Program

Equal Opportunity Employer

Securly is committed to building a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, or any other legally protected characteristic. Accommodations are available throughout the hiring process - just let us know at recruitment.us@securly.com

#LI-Remote #LI-DO1

About Karbon

Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine’s Best Small Workplaces™ List.

About the Role:

As a Senior Implementation Specialist at Karbon, you’ll serve as the trusted guide for our largest customers, leading them through onboarding, data migration, implementation, and training. You’ll act as the project manager, consultant, and change management coach, ensuring customers achieve rapid time-to-value and long-term success on the Karbon platform.

As a Senior Implementation Specialist, you will…

• Own the customer implementation journey: Act as the project manager for enterprise accounts, building and maintaining detailed project plans, tracking milestones, and ensuring all deliverables are completed on time.
• Communicate across multiple stakeholders: Partner with executive sponsors, firm administrators, and end users to align priorities, clarify responsibilities, and drive accountability.
• Facilitate structured onboarding: Lead kickoff meetings, consultative process reviews, configuration workshops, and training sessions tailored to firm needs.
• Provide professional guidance: Advise customers on best practices in workflow design, firm operations, and change management to maximize adoption and business impact.
• Coach through change management: Help firms prepare their teams for new processes, encouraging adoption and managing resistance.
• Ensure data integrity: Support customers in importing contacts and work items, leveraging Excel and other tools to ensure accuracy and completeness.
• Identify and mitigate risks: Spot early warning signs of delays or adoption issues and proactively intervene to keep projects on track.
• Collaborate internally: Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer handoffs and capture valuable feedback.
• Deliver measurable value: Drive outcomes that demonstrate ROI for customers and set them up for long-term success with Karbon.
• Use AI in day-to-day implementation work, including ChatGPT licenses and AI-driven workflow automations, to support project planning, customer communications, and process optimization.

About You

• You have 3-5+ years of experience in B2B SaaS Implementations
• You have 2+ years of end-to-end technical implementation experience
• You are experienced in project management and comfortable managing multiple customer projects simultaneously.
• You thrive in customer-facing environments, facilitating workshops and executive-level conversations with confidence.
• You have excellent communication and presentation skills, capable of translating technical concepts into clear, actionable steps.
• You are consultative by nature, with the humility to listen and the confidence to challenge firms to rethink their processes.
• You have a strong attention to detail and pride yourself on accuracy and follow-through.
• You enjoy working with data and systems, ensuring integrity throughout migrations and configuration.
• You are resilient and adaptable, thriving in dynamic environments where change is constant.
• You are comfortable working remotely and managing your time independently.

Bonus points if you have:

• Experience in the accounting or tax industry.
• Previous experience with workflow, accounting, or project management software.
• Background in software onboarding or enterprise implementations.
• Knowledge of change management frameworks.
• Experience in a startup or high-growth SaaS environment.
• Deep knowledge and hands-on experience using Karbon.

Why work at Karbon?

• Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines

• Excellent benefits package including:

  • Paid Flexible Time Off with an encouraged 3 weeks use per year
  • Company paid medical for you and eligible spouse/partner and dependents
  • Company paid dental and vision and eligible spouse/partner and dependents
  • Fully company funded short and long term disability
  • Fully company paid life insurance
  • 401(k) with company matching
  • Flexible Spending Account
  • Up to 8 weeks paid parental leave
  • Work-from-home stipend

• Work with (and learn from) an experienced, high-performing team

• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback

• Be part of a fast-growing company that firmly believes in promoting high performers from within

As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role.

The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are!

The estimated base salary range for this role is:

$95,000—$107,500 USD

Please be aware that Karbon will only contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links.

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you’ve made it this far in the job description but your past experience doesn’t perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you. 😛

If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

About Tailscale

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We’re building a future for the Internet that’s easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we’re backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

About the Role

We’re looking for an experienced Executive Business Partner to partner with our VP of Engineering. You will also work closely with the Chief of Staff, CTO.

You’ll serve as a trusted partner to the VP of Engineering helping them stay focused on the work that matters most. By connecting people, priorities, and decisions across Engineering, Product, Design, Finance, Legal, People, Operations, Marketing, and the Executive Leadership Team, you’ll keep initiatives moving, remove operational friction, improve day-to-day execution, and ensure nothing important falls through the cracks. You’ll thrive in ambiguity, exercise sound judgment, and proactively solve problems before they become distractions.

The ideal candidate enjoys operating systems, thrives in fast-moving environments, communicates exceptionally well, and takes pride in making everyone around them more effective.

Key Responsibilities

Executive Partnership

• Partner closely with the VP of Engineering to maximize their effectiveness and protect their time managing their calendars, incoming and outgoing requests, and reconciling conflicts
• Build a deep understanding of executive priorities, organizational goals, and business context to proactively identify opportunities and risks.
• Anticipate needs before they’re expressed and independently solve problems with minimal direction.
• Act as a trusted extension of the executives while exercising exceptional judgment and discretion.

Executive Operations

• Own complex calendar management across multiple time zones while balancing competing priorities and continuously optimizing executive time.
• Manage meeting preparation, agendas, briefing documents, attendee coordination, and follow-up to ensure every meeting has clear purpose and outcomes.
• Coordinate recurring department meetings, planning sessions and department offsites which will include an annual cross-department offsite and various smaller events throughout the year.
• Track commitments, key decisions, action items, and cross-functional dependencies to ensure timely execution on behalf of the executive(s)
• Prepare presentations, executive communications, spreadsheets, reports, and briefing materials for internal and external audiences.
• Help prepare executives for board meetings, customer meetings, leadership presentations, conferences, and speaking engagements.
• Partner with the Chief of Staff to the CTO in coordination of work.

Cross-Functional Coordination

• Partner closely with leaders across Engineering, Product, Design, People, Finance, Legal, Marketing, IT, and Operations.
• Build strong working relationships across the company and serve as a trusted point of coordination for executive priorities.
• Partner with other Executive Assistants

Project & Program Management

• Partner with Executive on deliverables such as headcount planning and department budgets
• Partner with Executive on operating the performance review process
• Improve administrative and operational processes by identifying inefficiencies and implementing scalable solutions.
• Build (where necessary) and operate repeatable systems that improve organizational effectiveness as the company grows.

Travel & Logistics

• Coordinate complex domestic and international travel, including itineraries, accommodations, visas (when applicable), transportation, and contingency planning.
• Manage executive expense reporting accurately and efficiently.
• Coordinate department offsites, team gatherings, planning sessions, and company events.

Continuous Improvement

• Continuously evaluate executive workflows and identify opportunities to improve efficiency.
• Leverage AI-powered and modern productivity tools to streamline administrative work, automate repetitive tasks, and improve organizational effectiveness.
• Recommend and implement new processes that improve collaboration across the department

What We Are Looking For

• Significant experience supporting VP- or C-level executives within a fast-paced technology company
• Experience supporting Engineering, Product, Design, or other highly technical organizations
• Experience working with Google Suite, Notion, Slack, Zoom and Jira
• Demonstrated success operating independently with minimal direction in rapidly changing environments
• Exceptional organizational and project management skills with the ability to manage multiple competing priorities simultaneously
• Outstanding written and verbal communication skills
• Strong business judgment and the ability to make thoughtful decisions while knowing when to escalate
• Proven ability to anticipate executive needs and proactively remove obstacles
• Excellent attention to detail while maintaining perspective on broader business priorities
• Experience coordinating complex cross-functional projects involving senior stakeholders
• High emotional intelligence with the ability to build trusted relationships across all levels of an organization
• Comfortable navigating ambiguity and adapting quickly as priorities evolve
• Strong systems thinking with a continuous improvement mindset
• Absolute integrity and discretion when handling confidential information
• Comfortable working asynchronously in a globally distributed remote organization
• A collaborative, humble approach with a willingness to help wherever needed

Nice to Have

• Experience working in a high-growth SaaS, infrastructure software, developer tools, or security company
• Experience supporting distributed global organizations
• Experience planning executive offsites, leadership retreats, and company events
• Experience implementing workflow automation or leveraging AI tools to improve productivity
• Experience supporting executive communications, board preparation, or company planning processes

As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale’s compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire’s base salary. Individual offers may vary based on experience and skill set.

CAN Pay Range

$144,800—$217,100 CAD

Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic!

What We Offer

• An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.
• A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).
• Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!
• Remote first company—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.
• Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.
• Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration.
• Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.
• Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!
• A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own.
• Paid parental leave program. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).

Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.

Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.

Please be aware that legitimate emails from Tailscale’s talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness.

About Tailscale

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We’re building a future for the Internet that’s easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we’re backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

About the Role

We’re looking for an experienced Executive Business Partner to partner with our VP of Engineering. You will also work closely with the Chief of Staff, CTO.

You’ll serve as a trusted partner to the VP of Engineering helping them stay focused on the work that matters most. By connecting people, priorities, and decisions across Engineering, Product, Design, Finance, Legal, People, Operations, Marketing, and the Executive Leadership Team, you’ll keep initiatives moving, remove operational friction, improve day-to-day execution, and ensure nothing important falls through the cracks. You’ll thrive in ambiguity, exercise sound judgment, and proactively solve problems before they become distractions.

The ideal candidate enjoys operating systems, thrives in fast-moving environments, communicates exceptionally well, and takes pride in making everyone around them more effective.

Key Responsibilities

Executive Partnership

• Partner closely with the VP of Engineering to maximize their effectiveness and protect their time managing their calendars, incoming and outgoing requests, and reconciling conflicts
• Build a deep understanding of executive priorities, organizational goals, and business context to proactively identify opportunities and risks.
• Anticipate needs before they’re expressed and independently solve problems with minimal direction.
• Act as a trusted extension of the executives while exercising exceptional judgment and discretion.

Executive Operations

• Own complex calendar management across multiple time zones while balancing competing priorities and continuously optimizing executive time.
• Manage meeting preparation, agendas, briefing documents, attendee coordination, and follow-up to ensure every meeting has clear purpose and outcomes.
• Coordinate recurring department meetings, planning sessions and department offsites which will include an annual cross-department offsite and various smaller events throughout the year.
• Track commitments, key decisions, action items, and cross-functional dependencies to ensure timely execution on behalf of the executive(s)
• Prepare presentations, executive communications, spreadsheets, reports, and briefing materials for internal and external audiences.
• Help prepare executives for board meetings, customer meetings, leadership presentations, conferences, and speaking engagements.
• Partner with the Chief of Staff to the CTO in coordination of work.

Cross-Functional Coordination

• Partner closely with leaders across Engineering, Product, Design, People, Finance, Legal, Marketing, IT, and Operations.
• Build strong working relationships across the company and serve as a trusted point of coordination for executive priorities.
• Partner with other Executive Assistants

Project & Program Management

• Partner with Executive on deliverables such as headcount planning and department budgets
• Partner with Executive on operating the performance review process
• Improve administrative and operational processes by identifying inefficiencies and implementing scalable solutions.
• Build (where necessary) and operate repeatable systems that improve organizational effectiveness as the company grows.

Travel & Logistics

• Coordinate complex domestic and international travel, including itineraries, accommodations, visas (when applicable), transportation, and contingency planning.
• Manage executive expense reporting accurately and efficiently.
• Coordinate department offsites, team gatherings, planning sessions, and company events.

Continuous Improvement

• Continuously evaluate executive workflows and identify opportunities to improve efficiency.
• Leverage AI-powered and modern productivity tools to streamline administrative work, automate repetitive tasks, and improve organizational effectiveness.
• Recommend and implement new processes that improve collaboration across the department

What We Are Looking For

• Significant experience supporting VP- or C-level executives within a fast-paced technology company
• Experience supporting Engineering, Product, Design, or other highly technical organizations
• Experience working with Google Suite, Notion, Slack, Zoom and Jira
• Demonstrated success operating independently with minimal direction in rapidly changing environments
• Exceptional organizational and project management skills with the ability to manage multiple competing priorities simultaneously
• Outstanding written and verbal communication skills
• Strong business judgment and the ability to make thoughtful decisions while knowing when to escalate
• Proven ability to anticipate executive needs and proactively remove obstacles
• Excellent attention to detail while maintaining perspective on broader business priorities
• Experience coordinating complex cross-functional projects involving senior stakeholders
• High emotional intelligence with the ability to build trusted relationships across all levels of an organization
• Comfortable navigating ambiguity and adapting quickly as priorities evolve
• Strong systems thinking with a continuous improvement mindset
• Absolute integrity and discretion when handling confidential information
• Comfortable working asynchronously in a globally distributed remote organization
• A collaborative, humble approach with a willingness to help wherever needed

Nice to Have

• Experience working in a high-growth SaaS, infrastructure software, developer tools, or security company
• Experience supporting distributed global organizations
• Experience planning executive offsites, leadership retreats, and company events
• Experience implementing workflow automation or leveraging AI tools to improve productivity
• Experience supporting executive communications, board preparation, or company planning processes

As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale’s compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire’s base salary. Individual offers may vary based on experience and skill set.

US Pay Range

$104,000—$156,000 USD

Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic!

What We Offer

• An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.
• A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).
• Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!
• Remote first company—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.
• Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.
• Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration.
• Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.
• Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!
• A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own.
• Paid parental leave program. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).

Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.

Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.

Please be aware that legitimate emails from Tailscale’s talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness.

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. ​Job Overview This role requires the ability...

To learn the Hiring Ranges for this position, please select your location from the Apply Now dropdown menu.

To learn more about our Hiring Range System, please click this link.

Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.

The Mozilla Corporation is wholly owned by the non-profit 501© Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.

About this team and role:

The Firefox team is a community of engineers who care deeply about delivering the fastest, friendliest, most usable browser possible. We are responsible for making the things you see in the browser work securely, quickly, and well!  Working in the open is the norm, and we contribute to the code driving the Firefox browser on a number of desktop platforms - Windows, Linux, and macOS. Our focus is on implementing and fixing things in Firefox as well as helping other teams make it excellent for our users.

A Frontend Engineering Manager directs a team of geographically distributed engineers to constantly drive improvements to Firefox Desktop experience through innovations and enhancements to the browser user interface in Firefox.  We need a leader who is dedicated to building exceptional teams, creating innovative solutions, delivering quality software, and influencing how the world uses the internet.

Feel good about your work again! Pursue your future while working to protect the future of the internet for everyone, everywhere.

What you’ll do:

• Drive initiatives to deliver value to our users ensuring the software your team delivers is high quality, highly available, monitored, and maintainable.
• Help the team navigate trade-offs and drive alignment in a fast-paced field; balancing quick delivery with thoughtful, long-term approaches across a portfolio of user experiences in the browser.
• Communicate your team’s goals, the scope and risks of your projects, and own the delivery of initiatives on clear timelines.
• Identify, build and iterate on engineering processes that support a high performing team.
• Engage regularly 1-1 with your team to discuss both technical work and professional development; provide direct and honest feedback about their individual performances
• Ensure developers are properly supported and empowered throughout the developer lifecycle.
• Create an inclusive environment which engages and challenges your team members.
• Work collaboratively with many teams including Product, UX, QA, Operations, and Data Science.

What you’ll bring:

• 4+ years leading engineers in a software development environment and working across multiple distributed teams.
• Software engineering background that empowers you to drive technical decisions within the team and engage with engineers at all levels of seniority to triage, prioritize and implement.
• Experience leading multiple concurrent projects.
• Previous experience working on frontend platform initiatives e.g. design systems and frontend architectural improvements.
• Track record of delivering front-end experiences to user-facing products
• Hands-on experience with web technologies (JavaScript/TypeScript, HTML, and CSS).
• Proven track record successfully leading and shipping sophisticated user facing experiences on time, using data to inform timelines. .
• Strong communication and ability to develop positive relationships with others, regardless of their rank or role.
• Passion to resolve problems, manage risk, lead change, and facilitate collaborative decision-making.
• Experience effectively communicating with senior leadership and advocating for engineering priorities.
• Desire to grow and learn as a manager, grow and develop others, and get results through others rather than personal technical proficiency.
• Able to hire, mentor, empower, develop, and delegate to geographically distributed team members with different skills from your own.
• Commitment to our values:
  • Welcoming differences
  • Being relationship-minded
  • Practicing responsible participation
  • Having grit

Bonus points for:

• Fostering the use of AI in Frontend engineering teams.
• Experience working in open source environments.

What you’ll get:

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.  We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.  Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Group: D

#LI-DNI

Req ID: R3136

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join Twilio’s Professional Services’  team as our next Program Manager.

About the job

This position develops and delivers comprehensive technology solutions through consulting engagements of various durations and complexities across all of Twilio’s products and channels. These engagements help our customers bring their customer experience vision to life by guiding implementation best practices, providing solution design support and ensuring successful platform adoption using Twilio’s APIs and platforms.

Program Managers combine deep expertise with technical knowledge of customer business objectives and use cases, acting as an extension of the customer’s team. A Program Manager’s primary responsibilities include setting, managing, and meeting customer expectations with regard to scope, budget, and timeline in order to meet contractual obligations.  In addition, our Program Managers ensure our customers have an excellent experience, see value from our solutions, and generate revenue for Twilio.  They stay one step ahead of customers, anticipating what they need to think about next and proactively setting the customer team up for success by monitoring industry trends and best practices relevant to their implementations. This role requires both strategic thinking and practical application—advising on solution design, supporting implementation activities, and directly contributing to customer success through hands-on engagement in solution delivery.

Our Program Managers ensure customer engagements are strategically aligned to business outcomes by leading all aspects of the project lifecycle. Success in this role requires exceptional communication skills across in-person, virtual, and written formats to drive clarity, momentum, and results.  Program Managers provide industry best practices, identify optimization opportunities, and work directly with customers and internal teams to architect, configure, and deploy solutions that drive platform adoption and revenue growth. As the primary point of contact throughout a project or program’s entire lifecycle, Program Managers are expected to be able to communicate with individual contributors, members of the C-Suite, and everyone in between.

Responsibilities

In this role, you’ll:

• Set, manage, and meet customer expectations with regard to scope, budget, and timeline.
• Ensure our customers have an excellent experience, see value from our solutions, and generate revenue for Twilio through successful implementations and expanded platform usage.
• Serve as the primary point of contact for our customers throughout engagement delivery, providing guidance on solution architecture, system configuration, integration patterns, and deployment strategies.
• Oversee engagements that successfully lead customers through various stages of their Twilio implementation, including solution design, implementation, configuration, production monitoring, and ongoing adherence to Twilio’s best practices.
• Partner with other Twilio Professional Services team members to design, configure, and implement solutions. Contribute directly to technical discussions, and support solution delivery activities.
• Lead a team of technical resources who will architect solutions, configure systems, write custom code, and set up product integrations based on customer requirements and the agreed upon scope of work.
• Proactively analyze customer usage  patterns, technical health, and implementation approaches to identify optimization opportunities. Recommend solutions or additional services that can drive greater value and platform adoption.
• Send status reports, action logs, and other necessary project artifacts as outlined in the customer contract. Clearly communicate progress, risks and solutions to stakeholders.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years of project/program management experience implementing or delivering software solutions, with a preference towards SaaS based solutions.
• Excellent written and verbal communication, persuasion, and presentation skills.
• Ability to handle multiple competing priorities in a fast-paced environment either independently or as part of a team.
• Ability to take the initiative to drive projects forward even under ambiguous circumstances.
• Ability to effectively communicate across all levels of the organization from engineers to executives, and to establish yourself as a trusted advisor to leadership.
• Proven ability to troubleshoot and resolve technical issues involving software configuration, data mapping and API integrations and system deployments. Strong problem-solving skills with both strategic and tactical application.
• Demonstrated proven ability to serve as a subject matter expert and trusted advisor to customers in a software implementation or technical consulting environment.
• Experience in identifying technical blockers and dependency problems in advance of customer impact and working collaboratively to implement solutions.
• Ability to work non-standard, and holiday hours and other travel as needed to support Twilio and our customers business needs (typically not more than 10% annually).

Desired:

• Experience implementing, configuring, or managing one or more Twilio-related technologies such as email, voice, messaging, video, Customer Data Platform, and/or 2FA.
• Experience creating delivery frameworks, implementation methodologies, and reusable solution patterns to accelerate customer success and ensure consistency across engagements
• Experience with AGILE, SCRUM, Six Sigma, KANBAN, or KAIZEN.
• A certification from the Project Management Institute (PMI) or Scrum.org.
• Experience working with, implementing, or supporting a major CRM or SaaS platform.
• Strong understanding of APIs and common web service integration pattern.
• Experience with integration platforms or middleware (Mulesoft, Workato, Tray.io).
• Experience participating in sales and proposal presentations, demonstrating solutions, and qualifying opportunities for professional services engagement.
• Demonstrated experience in solution design, system configuration, and implementation support. Ability to provide hands-on guidance on technical architecture, integration patterns, and deployment strategies.
• Deep knowledge of industry best practices, regulatory requirements, and use case patterns for communication channels (email, SMS, voice, video, etc.).

Location

This role will be remote and located in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage Communications APIs:

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

Why this role matters:

Platform engineering sits at the heart of how software gets built at scale and this team will define how Vonage works. You will lead a group of engineers who are directly responsible for the platforms, workflows, and automation that the wider engineering organisation depends on every day.

The organisation is going through a meaningful platform evolution: modernising tooling, raising the automation ceiling, and standardising how engineering teams ship software at scale. There is real work to do, real complexity to navigate, and a real mandate to make things better.

This is a role for an engineering manager who wants to lead through change as Vonage continues to drive innovation. This role will lead a globally based engineering team focused on growing engineers and delivering in a complex, high-stakes environment where your work is felt every day.

Your key responsibilities:

• Lead the EU/US Platform engineering team This which includes –day –to day people management of a geographically distributed team of platform engineers
• Drive the roadmap forward - Execute the roadmap under the direction of the Director of Engineering and Product Owner, ensuring deliverables are not blocked by external dependencies
• Develop your people - Team members are transitioning from SRE/infrastructure backgrounds into platform product engineering; you will coach and grow them toward ownership, customer-first thinking, and modern platform development practices
• Coordinate large-scale cross-team changes - Own the coordination of platform-wide changes (k8s upgrades, tooling migrations, security hardening) that touch many teams and require alignment across multiple stakeholders and time zones
• Operate within compliance and security constraints - Ensure all platform work meets security and regulatory requirements; maintain appropriate guardrails and policies
• Be data-driven - Establish and track SLAs, error budgets, KPIs, and change failure rates; use metrics to prioritize work, communicate health to stakeholders, and continuously improve the team’s delivery velocity
• Maintain platform reliability - Participate in and maintain the on-call rotation with your team; set the standard for operational excellence
• Partner with architects and product - Work closely with the Chief Architect (US-based) on platform direction and prioritization

What you’ll bring

Required:

• 2+ years of engineering management experience leading platform, DevOps, or SRE teams
• Proven ability to lead and grow engineers through skill transitions - especially from operational/SRE roles into product-oriented platform engineering
• Strong experience with Kubernetes-based platforms (EKS preferred) - Including cluster lifecycle, upgrades at scale, and cross-team rollout coordination
• Solid understanding of the AWS ecosystem and how it underpins enterprise platform infrastructure
• A genuine dependency-unblocking mindset – You’ll know how to drive cross-team commitments, escalate constructively, and keep complex multi-team deliverables on track
• Data-driven approach to platform management - You’ll be comfortable defining and tracking SLAs, KPIs, change failure rates, and error budgets
• Familiarity with compliance and security constraints in a regulated environment - You do not treat them as blockers but as guardrails to engineer around
• Strong leadership instincts - You set a high bar, give clear feedback, and build psychological safety

Nice to have:

• Hands-on experience with Port.io, OpsLevel, or a similar Internal Developer Platform product
• Familiarity with GitOps tooling (ArgoCD, Crossplane, Kyverno)
• AWS and/or Kubernetes certifications
• Experience in CFIUS-regulated or similarly complex compliance environments
• Background as a platform/SRE engineer before moving into management (you understand the work from the inside)

How you’ll benefit:

• Private Medical Insurance with the option to add dependents
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Lunch and Learn Sessions held monthly
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
• Three Paid Volunteer Days a Year
• Unlimited Discretionary Time Off
• Additional Maternity and Paternity Leave

#Li-AR1

There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Project Manager Job Description

Helium SEO is hiring a Project Manager to work as a contractor around 20-30 hours a week.

The main function of the Project Manager role is to ensure deliverables are completed within a specified timeframe. In this role, you will coordinate people and processes to ensure that client work is delivered on time and yields the desired results.

You will be the go-to person for everything involving the project’s organization and timeline.

Helium SEO is located in Cincinnati, OH. We are looking to hire a project manager to work remotely from Argentina.

Expectations

As a contractor project manager, you play a crucial role in our organization’s success. Your primary responsibilities include:

1. Timeline Management: Efficiently oversees project schedules, ensuring milestones are met and deliverables are completed on time. Our Project Management system is ClickUp.
2. Internal Communication: Facilitate clear and effective communication among team members to maintain project momentum and address any challenges promptly.
3. Client Success Reporting: Create and share progress reports regularly, highlighting project achievements and successes to keep clients informed and satisfied.
4. Issue Resolution: Proactively identify and tactfully address any project-related issues, maintaining professionalism and a solutions-oriented approach at all times.
5. Quality Assurance: Ensure all project outcomes meet or exceed our high standards, contributing to our reputation for excellence.

Your ability to manage these aspects effectively will be crucial in fostering a productive work environment and driving project success. We value your expertise and count on you to uphold our commitment to world-class service in every interaction and deliverable.

Required Skills

• 2+ years of project management experience
• Familiar with project management software platforms (ClickUp, Asana, Monday, Trello, etc.), methodologies, and best practices
• Strong time management and organizational skills with the ability to multitask, manage project timelines, and meet deadlines
• Excellent written and verbal communication skills
  • Requirements: Fluent English (reading, writing, speaking)
• Ability to perform well with or without detailed directions
• Flexible and adapts to ever-changing strategies and deadlines
• Displays critical thinking and problem-solving skills with the ability to create solutions
• Thrives in a fast-paced and dynamic environment
• Extremely self-aware and continually strives to improve

Preferred Background

• Experience in planning and executing SEO, social media, content, and local search marketing campaigns is a plus
• Experience in creating and managing multiple project timelines
• Proven ability to work collaboratively within a team, demonstrating strong communication skills
• Proficient with Google Analytics, AdWords, HubSpot, and other industry digital marketing tools
• Able to work 20-30 hours per week. You can set your own schedule as a contractor.

About You

You understand that no one is perfect, that we all have weak spots, and you want to master the skill of self-improvement regardless of your experience.

You are driven to do amazing work and complete every task to the best of your ability.

You constantly push yourself to get more done in less time by attacking your work with intensity.

You ask for help when you need it, own up to your mistakes, and put the needs of your colleagues above your own ego.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

.

See yourself at Twilio

Join Twilio’s Professional Services’  team as our next Program Manager.

About the job

This position develops and delivers comprehensive technology solutions through consulting engagements of various durations and complexities across all of Twilio’s products and channels. These engagements help our customers bring their customer experience vision to life by guiding implementation best practices, providing solution design support and ensuring successful platform adoption using Twilio’s APIs and platforms.

Program Managers combine deep expertise with technical knowledge of customer business objectives and use cases, acting as an extension of the customer’s team. A Program Manager’s primary responsibilities include setting, managing, and meeting customer expectations with regard to scope, budget, and timeline in order to meet contractual obligations.  In addition, our Program Managers ensure our customers have an excellent experience, see value from our solutions, and generate revenue for Twilio.  They stay one step ahead of customers, anticipating what they need to think about next and proactively setting the customer team up for success by monitoring industry trends and best practices relevant to their implementations. This role requires both strategic thinking and practical application—advising on solution design, supporting implementation activities, and directly contributing to customer success through hands-on engagement in solution delivery.

Our Program Managers ensure customer engagements are strategically aligned to business outcomes by leading all aspects of the project lifecycle. Success in this role requires exceptional communication skills across in-person, virtual, and written formats to drive clarity, momentum, and results.  Program Managers provide industry best practices, identify optimization opportunities, and work directly with customers and internal teams to architect, configure, and deploy solutions that drive platform adoption and revenue growth. As the primary point of contact throughout a project or program’s entire lifecycle, Program Managers are expected to be able to communicate with individual contributors, members of the C-Suite, and everyone in between.

Responsibilities

In this role, you’ll:

• Set, manage, and meet customer expectations with regard to scope, budget, and timeline.
• Ensure our customers have an excellent experience, see value from our solutions, and generate revenue for Twilio through successful implementations and expanded platform usage.
• Serve as the primary point of contact for our customers throughout engagement delivery, providing guidance on solution architecture, system configuration, integration patterns, and deployment strategies.
• Oversee engagements that successfully lead customers through various stages of their Twilio implementation, including solution design, implementation, configuration, production monitoring, and ongoing adherence to Twilio’s best practices.
• Partner with other Twilio Professional Services team members to design, configure, and implement solutions. Contribute directly to technical discussions, and support solution delivery activities.
• Lead a team of technical resources who will architect solutions, configure systems, write custom code, and set up product integrations based on customer requirements and the agreed upon scope of work.
• Proactively analyze customer usage  patterns, technical health, and implementation approaches to identify optimization opportunities. Recommend solutions or additional services that can drive greater value and platform adoption.
• Send status reports, action logs, and other necessary project artifacts as outlined in the customer contract. Clearly communicate progress, risks and solutions to stakeholders.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years of project/program management experience implementing or delivering software solutions, with a preference towards SaaS based solutions.
• Excellent written and verbal communication, persuasion, and presentation skills.
• Ability to handle multiple competing priorities in a fast-paced environment either independently or as part of a team.
• Ability to take the initiative to drive projects forward even under ambiguous circumstances.
• Ability to effectively communicate across all levels of the organization from engineers to executives, and to establish yourself as a trusted advisor to leadership.
• Proven ability to troubleshoot and resolve technical issues involving software configuration, data mapping and API integrations and system deployments. Strong problem-solving skills with both strategic and tactical application.
• Demonstrated proven ability to serve as a subject matter expert and trusted advisor to customers in a software implementation or technical consulting environment.
• Experience in identifying technical blockers and dependency problems in advance of customer impact and working collaboratively to implement solutions.
• Ability to work non-standard, and holiday hours and other travel as needed to support Twilio and our customers business needs (typically not more than 10% annually).

Desired:

• Experience implementing, configuring, or managing one or more Twilio-related technologies such as email, voice, messaging, video, Customer Data Platform, and/or 2FA.
• Experience creating delivery frameworks, implementation methodologies, and reusable solution patterns to accelerate customer success and ensure consistency across engagements
• Experience with AGILE, SCRUM, Six Sigma, KANBAN, or KAIZEN.
• A certification from the Project Management Institute (PMI) or Scrum.org.
• Experience working with, implementing, or supporting a major CRM or SaaS platform.
• Strong understanding of APIs and common web service integration pattern.
• Experience with integration platforms or middleware (Mulesoft, Workato, Tray.io).
• Experience participating in sales and proposal presentations, demonstrating solutions, and qualifying opportunities for professional services engagement.
• Demonstrated experience in solution design, system configuration, and implementation support. Ability to provide hands-on guidance on technical architecture, integration patterns, and deployment strategies.
• Deep knowledge of industry best practices, regulatory requirements, and use case patterns for communication channels (email, SMS, voice, video, etc.).

Location

This role will be remote and located in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

To learn the Hiring Ranges for this position, please select your location from the Apply Now dropdown menu.

To learn more about our Hiring Range System, please click this link.

Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.

The Mozilla Corporation is wholly owned by the non-profit 501© Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.

About this team and role:

The Firefox team is a community of engineers who care deeply about delivering the fastest, friendliest, most usable browser possible. We are responsible for making the things you see in the browser work securely, quickly, and well!  Working in the open is the norm, and we contribute to the code driving the Firefox browser on a number of desktop platforms - Windows, Linux, and macOS. Our focus is on implementing and fixing things in Firefox as well as helping other teams make it excellent for our users.

A Frontend Engineering Manager directs a team of geographically distributed engineers to constantly drive improvements to Firefox Desktop experience through innovations and enhancements to the browser user interface in Firefox.  We need a leader who is dedicated to building exceptional teams, creating innovative solutions, delivering quality software, and influencing how the world uses the internet.

Feel good about your work again! Pursue your future while working to protect the future of the internet for everyone, everywhere.

What you’ll do:

• Drive initiatives to deliver value to our users ensuring the software your team delivers is high quality, highly available, monitored, and maintainable.
• Help the team navigate trade-offs and drive alignment in a fast-paced field; balancing quick delivery with thoughtful, long-term approaches across a portfolio of user experiences in the browser.
• Communicate your team’s goals, the scope and risks of your projects, and own the delivery of initiatives on clear timelines.
• Identify, build and iterate on engineering processes that support a high performing team.
• Engage regularly 1-1 with your team to discuss both technical work and professional development; provide direct and honest feedback about their individual performances
• Ensure developers are properly supported and empowered throughout the developer lifecycle.
• Create an inclusive environment which engages and challenges your team members.
• Work collaboratively with many teams including Product, UX, QA, Operations, and Data Science.

What you’ll bring:

• 4+ years leading engineers in a software development environment and working across multiple distributed teams.
• Software engineering background that empowers you to drive technical decisions within the team and engage with engineers at all levels of seniority to triage, prioritize and implement.
• Experience leading multiple concurrent projects.
• Previous experience working on frontend platform initiatives e.g. design systems and frontend architectural improvements.
• Track record of delivering front-end experiences to user-facing products
• Hands-on experience with web technologies (JavaScript/TypeScript, HTML, and CSS).
• Proven track record successfully leading and shipping sophisticated user facing experiences on time, using data to inform timelines. .
• Strong communication and ability to develop positive relationships with others, regardless of their rank or role.
• Passion to resolve problems, manage risk, lead change, and facilitate collaborative decision-making.
• Experience effectively communicating with senior leadership and advocating for engineering priorities.
• Desire to grow and learn as a manager, grow and develop others, and get results through others rather than personal technical proficiency.
• Able to hire, mentor, empower, develop, and delegate to geographically distributed team members with different skills from your own.
• Commitment to our values:
  • Welcoming differences
  • Being relationship-minded
  • Practicing responsible participation
  • Having grit

Bonus points for:

• Fostering the use of AI in Frontend engineering teams.
• Experience working in open source environments.

What you’ll get:

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.  We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.  Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Group: D

#LI-DNI

Req ID: R3136

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

.

See yourself at Twilio

Join Twilio’s Professional Services’  team as our next Program Manager.

About the job

This position develops and delivers comprehensive technology solutions through consulting engagements of various durations and complexities across all of Twilio’s products and channels. These engagements help our customers bring their customer experience vision to life by guiding implementation best practices, providing solution design support and ensuring successful platform adoption using Twilio’s APIs and platforms.

Program Managers combine deep expertise with technical knowledge of customer business objectives and use cases, acting as an extension of the customer’s team. A Program Manager’s primary responsibilities include setting, managing, and meeting customer expectations with regard to scope, budget, and timeline in order to meet contractual obligations.  In addition, our Program Managers ensure our customers have an excellent experience, see value from our solutions, and generate revenue for Twilio.  They stay one step ahead of customers, anticipating what they need to think about next and proactively setting the customer team up for success by monitoring industry trends and best practices relevant to their implementations. This role requires both strategic thinking and practical application—advising on solution design, supporting implementation activities, and directly contributing to customer success through hands-on engagement in solution delivery.

Our Program Managers ensure customer engagements are strategically aligned to business outcomes by leading all aspects of the project lifecycle. Success in this role requires exceptional communication skills across in-person, virtual, and written formats to drive clarity, momentum, and results.  Program Managers provide industry best practices, identify optimization opportunities, and work directly with customers and internal teams to architect, configure, and deploy solutions that drive platform adoption and revenue growth. As the primary point of contact throughout a project or program’s entire lifecycle, Program Managers are expected to be able to communicate with individual contributors, members of the C-Suite, and everyone in between.

Responsibilities

In this role, you’ll:

• Set, manage, and meet customer expectations with regard to scope, budget, and timeline.
• Ensure our customers have an excellent experience, see value from our solutions, and generate revenue for Twilio through successful implementations and expanded platform usage.
• Serve as the primary point of contact for our customers throughout engagement delivery, providing guidance on solution architecture, system configuration, integration patterns, and deployment strategies.
• Oversee engagements that successfully lead customers through various stages of their Twilio implementation, including solution design, implementation, configuration, production monitoring, and ongoing adherence to Twilio’s best practices.
• Partner with other Twilio Professional Services team members to design, configure, and implement solutions. Contribute directly to technical discussions, and support solution delivery activities.
• Lead a team of technical resources who will architect solutions, configure systems, write custom code, and set up product integrations based on customer requirements and the agreed upon scope of work.
• Proactively analyze customer usage  patterns, technical health, and implementation approaches to identify optimization opportunities. Recommend solutions or additional services that can drive greater value and platform adoption.
• Send status reports, action logs, and other necessary project artifacts as outlined in the customer contract. Clearly communicate progress, risks and solutions to stakeholders.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years of project/program management experience implementing or delivering software solutions, with a preference towards SaaS based solutions.
• Excellent written and verbal communication, persuasion, and presentation skills.
• Ability to handle multiple competing priorities in a fast-paced environment either independently or as part of a team.
• Ability to take the initiative to drive projects forward even under ambiguous circumstances.
• Ability to effectively communicate across all levels of the organization from engineers to executives, and to establish yourself as a trusted advisor to leadership.
• Proven ability to troubleshoot and resolve technical issues involving software configuration, data mapping and API integrations and system deployments. Strong problem-solving skills with both strategic and tactical application.
• Demonstrated proven ability to serve as a subject matter expert and trusted advisor to customers in a software implementation or technical consulting environment.
• Experience in identifying technical blockers and dependency problems in advance of customer impact and working collaboratively to implement solutions.
• Ability to work non-standard, and holiday hours and other travel as needed to support Twilio and our customers business needs (typically not more than 10% annually).

Desired:

• Experience implementing, configuring, or managing one or more Twilio-related technologies such as email, voice, messaging, video, Customer Data Platform, and/or 2FA.
• Experience creating delivery frameworks, implementation methodologies, and reusable solution patterns to accelerate customer success and ensure consistency across engagements
• Experience with AGILE, SCRUM, Six Sigma, KANBAN, or KAIZEN.
• A certification from the Project Management Institute (PMI) or Scrum.org.
• Experience working with, implementing, or supporting a major CRM or SaaS platform.
• Strong understanding of APIs and common web service integration pattern.
• Experience with integration platforms or middleware (Mulesoft, Workato, Tray.io).
• Experience participating in sales and proposal presentations, demonstrating solutions, and qualifying opportunities for professional services engagement.
• Demonstrated experience in solution design, system configuration, and implementation support. Ability to provide hands-on guidance on technical architecture, integration patterns, and deployment strategies.
• Deep knowledge of industry best practices, regulatory requirements, and use case patterns for communication channels (email, SMS, voice, video, etc.).

Location

This role will be remote and located in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage Communications APIs:

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

Why this role matters:

Platform engineering sits at the heart of how software gets built at scale and this team will define how Vonage works. You will lead a group of engineers who are directly responsible for the platforms, workflows, and automation that the wider engineering organisation depends on every day.

The organisation is going through a meaningful platform evolution: modernising tooling, raising the automation ceiling, and standardising how engineering teams ship software at scale. There is real work to do, real complexity to navigate, and a real mandate to make things better.

This is a role for an engineering manager who wants to lead through change as Vonage continues to drive innovation. This role will lead a globally based engineering team focused on growing engineers and delivering in a complex, high-stakes environment where your work is felt every day.

Your key responsibilities:

• Lead the EU/US Platform engineering team This which includes –day –to day people management of a geographically distributed team of platform engineers
• Drive the roadmap forward - Execute the roadmap under the direction of the Director of Engineering and Product Owner, ensuring deliverables are not blocked by external dependencies
• Develop your people - Team members are transitioning from SRE/infrastructure backgrounds into platform product engineering; you will coach and grow them toward ownership, customer-first thinking, and modern platform development practices
• Coordinate large-scale cross-team changes - Own the coordination of platform-wide changes (k8s upgrades, tooling migrations, security hardening) that touch many teams and require alignment across multiple stakeholders and time zones
• Operate within compliance and security constraints - Ensure all platform work meets security and regulatory requirements; maintain appropriate guardrails and policies
• Be data-driven - Establish and track SLAs, error budgets, KPIs, and change failure rates; use metrics to prioritize work, communicate health to stakeholders, and continuously improve the team’s delivery velocity
• Maintain platform reliability - Participate in and maintain the on-call rotation with your team; set the standard for operational excellence
• Partner with architects and product - Work closely with the Chief Architect (US-based) on platform direction and prioritization

What you’ll bring

Required:

• 2+ years of engineering management experience leading platform, DevOps, or SRE teams
• Proven ability to lead and grow engineers through skill transitions - especially from operational/SRE roles into product-oriented platform engineering
• Strong experience with Kubernetes-based platforms (EKS preferred) - Including cluster lifecycle, upgrades at scale, and cross-team rollout coordination
• Solid understanding of the AWS ecosystem and how it underpins enterprise platform infrastructure
• A genuine dependency-unblocking mindset – You’ll know how to drive cross-team commitments, escalate constructively, and keep complex multi-team deliverables on track
• Data-driven approach to platform management - You’ll be comfortable defining and tracking SLAs, KPIs, change failure rates, and error budgets
• Familiarity with compliance and security constraints in a regulated environment - You do not treat them as blockers but as guardrails to engineer around
• Strong leadership instincts - You set a high bar, give clear feedback, and build psychological safety

Nice to have:

• Hands-on experience with Port.io, OpsLevel, or a similar Internal Developer Platform product
• Familiarity with GitOps tooling (ArgoCD, Crossplane, Kyverno)
• AWS and/or Kubernetes certifications
• Experience in CFIUS-regulated or similarly complex compliance environments
• Background as a platform/SRE engineer before moving into management (you understand the work from the inside)

How you’ll benefit:

• Private Medical Insurance with the option to add dependents
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Lunch and Learn Sessions held monthly
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
• Three Paid Volunteer Days a Year
• Unlimited Discretionary Time Off
• Additional Maternity and Paternity Leave

#Li-AR1

There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Top 3 Reasons To Join Us• Competitive Salary • 100% Remote • Working on the latest tech for the Insurtech Market Leader About UsAt CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.

Precision for Medicine is hiring a Project Manager, Central Laboratory Services to work remotely from Poland, Serbia, Romania, Hungary, Slovakia, or the UK.

Position Summary:

This role will lead new and existing CRO laboratory projects across a range of disciplines all with the focus on accelerating the development and adoption of novel therapeutics. This includes assay development and clinical testing, biorepository/sample management and logistics, and kitting for client studies spanning the globe. This is a key role which is client-facing, ensuring project plans are translated into action and results, requiring internal cross-functional leadership.

Leads and manages all aspects of designated protocols and is accountable for overall project performance and client satisfaction by meeting their needs and expectations throughout the lifecycle of assigned projects. Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement. Serves as the cross-functional lead for assigned projects and monitors operational delivery progress against contracted timelines and budget. Prepares and maintains process documents and mentors junior Project Managers.

Essential Information:

· Leads projects from conception through close-out, ensuring detailed planning and execution, risk management, communication and stakeholder management, scope and cost control

· Works on problems of moderate scope where analysis of situations and/or data requires a review of a variety of factors

· Navigates ambiguity and has a system and process solution mindset to support growth and continuous improvement

· Developing professional expertise, applies company policies and procedures to resolve a variety of issues

· Contacts are both internal to the company and external with client/vendor on routine matters

· Builds productive internal/external working relationships

· Normally receives general instructions on routine work, detailed instructions on new projects or assignments

· Exercises judgment within defined procedures and practices to determine appropriate action

Essential functions of the job include but are not limited to:

· Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

· Create and manage project timelines, budgets and revenue goals, forecasting, resource plans, while comparing to contracted project scope(s), fully exploring new ideas that optimize quality and efficiency

· Maintain detailed daily coordination and supervision of scheduled activities, delegating responsibilities to carry out contracted work activities, as appropriate

· As the face of the company and key partner to clients and collaborators, effectively lead implementation of new and ongoing studies

· Coordinate the development and implementation of new projects

· Create, track, and report on project timelines

· Communicate with clients and collaborators with regards to data management, inventory control, shipping procedures, etc. for all assigned areas

· Respond in a timely manner to all events

· Coordinate data gathering

· Prepare and present project information at internal and external meetings; prepare reports and correspondences to clients, collaborators, and vendors

· Meet all revenue objectives assigned to projects, project expenses, and client billing. Evaluate contract/project budgets monthly and report unexpected variances to department director

· Create/track/report relevant metrics for business and project measurement

· Assist senior staff, as required

· Identify out of scope project work; escalate findings and action plans to appropriate parties

· Manage all tasks in an efficient and timely manner, ensuring client expectations are met and are delighted

· Review, update, and evolve all documentation associated with project(s) to approvable status

· Assess and mitigate technical, project, and business risks

· Ensure that work product complies with design and performance standards, regulatory environment and client expectations. Enforce standards applicable to each step in project execution

· Identify, resolve, and assist in resolution of operational issues

· Monitors assignments and adjusts priorities and work schedule to meet deadlines and provide high quality deliverables. Completes additional tasks needed in support of project, client and departmental objectives

· Complete other responsibilities, as assigned

Qualifications:

Minimum Required:

• Bachelor’s degree in a life science or related field (e.g. engineering)
• Must have experience working as a Project Manager for Central Laboratories either for a CRO, Pharmaceutical or Biotech company.
• Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

Other Required:

• Excellent computer skills and experience with MS Office/MS 365 applications
• Excellent presentation, interpersonal, organizational, and multi-tasking skills; exceptional emotional intelligence
• Strong understanding of project management and data analysis
• Strong critical thinking, analytical, and problem-solving skills
• Exceptional research and reporting skills
• Exceptional use of judgement and discretion
• Able to read, write, and fluently speak and comprehend the English language
• Must be able to travel both domestically and internationally, including overnight stays (~10-25%)
• Extended work hours may be necessary in order to meet business demands

#LI-NC1 #LI-Remote

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.

Recruitment Fraud Warning: Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at myHR@precisionmedicinegrp.com so we can investigate and take appropriate action.

Precision for Medicine is hiring a Project Manager, Central Laboratory Services to work remotely from Poland, Serbia, Romania, Hungary, Slovakia, or the UK.

Position Summary:

This role will lead new and existing CRO laboratory projects across a range of disciplines all with the focus on accelerating the development and adoption of novel therapeutics. This includes assay development and clinical testing, biorepository/sample management and logistics, and kitting for client studies spanning the globe. This is a key role which is client-facing, ensuring project plans are translated into action and results, requiring internal cross-functional leadership.

Leads and manages all aspects of designated protocols and is accountable for overall project performance and client satisfaction by meeting their needs and expectations throughout the lifecycle of assigned projects. Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement. Serves as the cross-functional lead for assigned projects and monitors operational delivery progress against contracted timelines and budget. Prepares and maintains process documents and mentors junior Project Managers.

Essential Information:

· Leads projects from conception through close-out, ensuring detailed planning and execution, risk management, communication and stakeholder management, scope and cost control

· Works on problems of moderate scope where analysis of situations and/or data requires a review of a variety of factors

· Navigates ambiguity and has a system and process solution mindset to support growth and continuous improvement

· Developing professional expertise, applies company policies and procedures to resolve a variety of issues

· Contacts are both internal to the company and external with client/vendor on routine matters

· Builds productive internal/external working relationships

· Normally receives general instructions on routine work, detailed instructions on new projects or assignments

· Exercises judgment within defined procedures and practices to determine appropriate action

Essential functions of the job include but are not limited to:

· Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

· Create and manage project timelines, budgets and revenue goals, forecasting, resource plans, while comparing to contracted project scope(s), fully exploring new ideas that optimize quality and efficiency

· Maintain detailed daily coordination and supervision of scheduled activities, delegating responsibilities to carry out contracted work activities, as appropriate

· As the face of the company and key partner to clients and collaborators, effectively lead implementation of new and ongoing studies

· Coordinate the development and implementation of new projects

· Create, track, and report on project timelines

· Communicate with clients and collaborators with regards to data management, inventory control, shipping procedures, etc. for all assigned areas

· Respond in a timely manner to all events

· Coordinate data gathering

· Prepare and present project information at internal and external meetings; prepare reports and correspondences to clients, collaborators, and vendors

· Meet all revenue objectives assigned to projects, project expenses, and client billing. Evaluate contract/project budgets monthly and report unexpected variances to department director

· Create/track/report relevant metrics for business and project measurement

· Assist senior staff, as required

· Identify out of scope project work; escalate findings and action plans to appropriate parties

· Manage all tasks in an efficient and timely manner, ensuring client expectations are met and are delighted

· Review, update, and evolve all documentation associated with project(s) to approvable status

· Assess and mitigate technical, project, and business risks

· Ensure that work product complies with design and performance standards, regulatory environment and client expectations. Enforce standards applicable to each step in project execution

· Identify, resolve, and assist in resolution of operational issues

· Monitors assignments and adjusts priorities and work schedule to meet deadlines and provide high quality deliverables. Completes additional tasks needed in support of project, client and departmental objectives

· Complete other responsibilities, as assigned

Qualifications:

Minimum Required:

• Bachelor’s degree in a life science or related field (e.g. engineering)
• Must have experience working as a Project Manager for Central Laboratories either for a CRO, Pharmaceutical or Biotech company.
• Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

Other Required:

• Excellent computer skills and experience with MS Office/MS 365 applications
• Excellent presentation, interpersonal, organizational, and multi-tasking skills; exceptional emotional intelligence
• Strong understanding of project management and data analysis
• Strong critical thinking, analytical, and problem-solving skills
• Exceptional research and reporting skills
• Exceptional use of judgement and discretion
• Able to read, write, and fluently speak and comprehend the English language
• Must be able to travel both domestically and internationally, including overnight stays (~10-25%)
• Extended work hours may be necessary in order to meet business demands

#LI-NC1 #LI-Remote

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.

Recruitment Fraud Warning: Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at myHR@precisionmedicinegrp.com so we can investigate and take appropriate action.